Page 47
Advanced Call Handling
Single-button and Multi-touch Barge
Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature.
•Single button barge allows you to press a line button to barge a call (SCCP phones only).
•Multi-touch barge allows you to view call information before barging.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.
If you want to... | Then... | | | |
| | | |
See if the shared line is | Look for the remote-in-use icon | next to a red line button | . |
in use | | | | |
| | | |
Add yourself to a call | Press the red line button | for the shared line. | |
on a shared line | One of the following occurs: | | | |
| | | |
| • You are added to the call. | | |
| • A window opens on your phone screen prompting you to select the call |
| that you want to barge. Press Barge or cBarge to complete the action. |
| (You may need to press the more softkey to display Barge or cBarge.) |
| | |
View conference | See Viewing or Removing Conference Participants, page 40. | |
participants (if you | | | | |
used cBarge) | | | | |
| | | | |
Tips
•When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
•If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
•If a phone that is using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available.
•You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) | 47 |
Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Switching an In-Progress Call to Another Phone
Using a Handset, Headset, and Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
If you want to Then
Using this Guide
Getting Started
Finding Additional Information
Safety and Performance Information
Power Outage
Using External Devices
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Adjusting the Footstand Optional
Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
Audio Quality Subjective to the User
Registering with Taps
Headset Information
Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7941G and 7941G-GE
Cisco Unified IP Phone 7961G and 7961G-GE
Description
Description For more information, see
Understanding Lines and Calls
Icon
Understanding Line and Call Icons
Caller. See Placing or Receiving Intercom Calls,
Understanding Phone Screen Features
Receiving Intercom Calls,
Menus,
Understanding Feature Buttons and Menus
Cleaning the Phone Screen
18, and Viewing Multiple Calls,
Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Accessing the Help System on Your Phone
Understanding SIP vs. Sccp
If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
For more information
Corporate
Using Cisco WebDialer
Placing a Call-Additional Options
For more information If you want to Then See
Choose Personal Address Book
Personal
Directory to log
Address Book on
Configuring Fast Dials on
Using Your Personal
Web, page 68
Answering a Call
Or EndCall
Ending a Call
Answer
Tip
Using Hold and Resume
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
User Options Web Pages,
Using Do Not Disturb
Settings on the Web,
Press CFwdALL or Forward All
Making Conference Calls
Using Conference Features
See Viewing or Removing Conference Participants,
Using Conference
Using Join
Using cBarge
Press ConfList or Conference List
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
If you want to Then
Directory on Your Phone,
Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Speed Dialing
If the OPickUp softkey or Other PickUp button is not
Picking Up a Redirected Call on Your Phone
If the OPickUp softkey or Other PickUp button is
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using a Shared Line
Understanding Shared Lines
Using Barge to Add Yourself to a Shared-Line Call
Single-button and Multi-touch Barge
Using Barge Features
Press Private
Preventing Others from Viewing or Barging a Shared-Line Call
Using BLF to Determine a Line State
Press Mcid or Malicious Call ID
Making and Receiving Secure Calls
Tracing Suspicious Calls
If you Then
Prioritizing Critical Calls
Using Cisco Extension Mobility
See Answering a Call,
Access Lists for Mobile Connect,
See Switching an In-Progress Call to Another Phone,
See Placing a Call-Additional Options,
Preferences Audio Preferences Wideband Handset . If
Using a Handset, Headset, and Speakerphone
User
Obtaining a Headset
Using AutoAnswer
Using Call Logs
Using Call Logs and Directories
State,
Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Directory Dialing
Using Personal Directory on Your Phone
Press Fast Dial
Personal Directory Personal Fast Dials
User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
User Preferences Background Images
Customizing the Phone Screen
User Preferences Contrast
System,
Accessing Voice Messages
Customizing Rings and Message Indicators,
User Options Device
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
If you want to Then do this after you log
Configuring Features and Services on the Web
Using Personal Directory on the Web
Choose User Options Device Click Service URL
Choose User Options Fast Dials
Choose User Options Personal Address Book
Click Delete Selected
Choose User Options Device
Using the Address Book Synchronization Tool
Setting Up Speed Dials on the Web
Click Speed Dials
See Configuring Fast Dials on the Web,
Click Phone Services
Setting Up Phone Services on the Web
Choose User Options User Settings
Controlling User Settings on the Web
Services
Click Line Settings
Controlling Line Settings on the Web
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
If you want to Then do this after you log
Click Remote Destinations
Choose User Options Mobility Settings Remote Destinations
Web Pages,
Using Cisco WebDialer
Phone number in a WebDialer-enabled online directory
Network Configuration MAC Address
If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
Advanced Call Handling
See Using AutoAnswer,
See Using BLF to Determine a Line
See Using Cisco Extension
Symptom Explanation
Troubleshooting Your Phone
General Troubleshooting
If you are asked to Then
Viewing Phone Administration Data
Using the Quality Reporting Tool
Cisco One-Year Limited Hardware Warranty Terms
Index
OL-16994-01
Page
OL-16994-01
Page
OL-16994-01
Page
USA