Cisco Systems 7941G/7941G-GE, 7961G/7961G-GE manual Prioritizing Critical Calls, If you Then

Page 51

Advanced Call Handling

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

 

 

Want to choose a priority

Contact your system administrator for a list of

(precedence) level for an outgoing call

corresponding precedence numbers for calls.

 

 

Want to make a priority (precedence)

Enter the MLPP access number (provided by your system

call

administrator) followed by the phone number.

 

 

Hear a special ring (faster than usual)

You are receiving a priority (precedence) call. An MLPP icon

or special call waiting tone

on your phone screen indicates the priority level of the call.

 

 

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

 

Priority call

 

Medium priority (immediate) call

 

High priority (flash) call

 

Highest priority (flash override) or Executive

 

Override call

 

Higher priority calls are displayed at the top of your call list.

 

If you do not see an MLPP icon, the priority level of the call

 

is normal (routine).

 

 

Want to accept a higher-priority call

Answer the call as usual. If necessary, end an active call first.

 

 

Hear a continuous tone interrupting

You or the other party are receiving a call that must preempt

your call

the current call. Hang up immediately to allow the higher

 

priority call to ring through.

 

 

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•MLPP overrides the Do Not Disturb (DND) feature.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Switching an In-Progress Call to Another Phone Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Finding Additional Information Safety and Performance InformationPower Outage Using External DevicesCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset InformationAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7961G and 7961G-GEDescription Description For more information, see Understanding Lines and CallsIcon Understanding Line and Call IconsUnderstanding Phone Screen Features Receiving Intercom Calls,Caller. See Placing or Receiving Intercom Calls, Menus, Understanding Feature Buttons and MenusCleaning the Phone Screen 18, and Viewing Multiple Calls,Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Using Cisco WebDialerPlacing a Call-Additional Options For more information If you want to Then SeePersonal Directory to logChoose Personal Address Book Address Book on Configuring Fast Dials onUsing Your Personal Web, page 68Answering a Call Or EndCall Ending a CallAnswer TipUsing Hold and Resume Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Using Do Not DisturbSettings on the Web, Press CFwdALL or Forward AllMaking Conference Calls Using Conference FeaturesSee Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone If the OPickUp softkey or Other PickUp button isIf the OPickUp softkey or Other PickUp button is not Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Using Barge to Add Yourself to a Shared-Line CallSingle-button and Multi-touch Barge Using Barge FeaturesPress Private Preventing Others from Viewing or Barging a Shared-Line CallUsing BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Prioritizing Critical CallsUsing Cisco Extension Mobility Access Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone,See Answering a Call, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone UserPreferences Audio Preferences Wideband Handset . If Obtaining a Headset Using AutoAnswerUsing Call Logs Using Call Logs and DirectoriesState, Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images Accessing Voice Messages Customizing Rings and Message Indicators,System, User Options Device Accessing Your User Options Web PagesIf you want to Then do this Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Device Click Service URLChoose User Options Fast Dials Choose User Options Personal Address BookClick Delete Selected Choose User Options DeviceUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebClick Speed Dials See Configuring Fast Dials on the Web,Click Phone Services Setting Up Phone Services on the WebControlling User Settings on the Web ServicesChoose User Options User Settings Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectIf you want to Then do this after you log Click Remote Destinations Choose User Options Mobility Settings Remote DestinationsWeb Pages, Using Cisco WebDialerPhone number in a WebDialer-enabled online directory Network Configuration MAC AddressUnderstanding Additional Configuration Options Using a Shared Line,If you Then For more information Advanced Call Handling See Using AutoAnswer,See Using BLF to Determine a Line See Using Cisco ExtensionTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Index OL-16994-01 Page OL-16994-01 Page OL-16994-01 Page USA
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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