Cisco Systems 7941G/7941G-GE, 7961G/7961G-GE manual Picking Up a Redirected Call on Your Phone

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Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to...

Then...

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension within your call

 

– If the PickUp softkey or button is available, press it.

pickup group

 

 

– If the PickUp softkey or button is not available, go

 

 

 

 

off-hook to display the PickUp softkey, then press it.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

2.

If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension outside of your

 

– If the GPickUp softkey or Group PickUp button is

group

 

 

available, press it.

 

 

 

 

– If the GPickUp softkey or Group PickUp button is not

 

 

available, go off-hook to display GPickUp, then press

 

 

it.

 

2.

Enter the group pickup number.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

3.

If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension in your group or

 

– If the OPickUp softkey or Other PickUp button is

in an associated group

 

 

available, press it.

 

 

 

 

– If the OPickUp softkey or Other PickUp button is not

 

 

available, go off-hook to display OPickUp, then press

 

 

it.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

2.

If the call rings, press Answer to connect to the call.

 

 

 

Tips

•Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

•Pressing PickUp, GPickUp, or Group PickUp or connects you to the call that has been ringing for the longest time.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Switching an In-Progress Call to Another Phone Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationPower Outage Using External DevicesCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7961G and 7961G-GEDescription Description For more information, see Understanding Lines and CallsIcon Understanding Line and Call IconsReceiving Intercom Calls, Understanding Phone Screen FeaturesCaller. See Placing or Receiving Intercom Calls, Menus, Understanding Feature Buttons and MenusCleaning the Phone Screen 18, and Viewing Multiple Calls,Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Using Cisco WebDialerPlacing a Call-Additional Options For more information If you want to Then SeeDirectory to log PersonalChoose Personal Address Book Address Book on Configuring Fast Dials onUsing Your Personal Web, page 68Answering a Call Or EndCall Ending a CallAnswer TipUsing Hold and Resume Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Using Do Not DisturbSettings on the Web, Press CFwdALL or Forward AllMaking Conference Calls Using Conference FeaturesSee Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingIf the OPickUp softkey or Other PickUp button is Picking Up a Redirected Call on Your PhoneIf the OPickUp softkey or Other PickUp button is not Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Using Barge to Add Yourself to a Shared-Line CallSingle-button and Multi-touch Barge Using Barge FeaturesPress Private Preventing Others from Viewing or Barging a Shared-Line CallUsing BLF to Determine a Line State Tracing Suspicious Calls Making and Receiving Secure CallsPress Mcid or Malicious Call ID If you Then Prioritizing Critical CallsUsing Cisco Extension Mobility See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, User Using a Handset, Headset, and SpeakerphonePreferences Audio Preferences Wideband Handset . If Obtaining a Headset Using AutoAnswerUsing Call Logs Using Call Logs and DirectoriesState, Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,User Preferences Contrast Customizing the Phone ScreenUser Preferences Background Images Customizing Rings and Message Indicators, Accessing Voice MessagesSystem, User Options Device Accessing Your User Options Web PagesIf you want to Then do this Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Device Click Service URLChoose User Options Fast Dials Choose User Options Personal Address BookClick Delete Selected Choose User Options DeviceUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebClick Speed Dials See Configuring Fast Dials on the Web,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectIf you want to Then do this after you log Click Remote Destinations Choose User Options Mobility Settings Remote DestinationsWeb Pages, Using Cisco WebDialerPhone number in a WebDialer-enabled online directory Network Configuration MAC AddressUsing a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call Handling See Using AutoAnswer,See Using BLF to Determine a Line See Using Cisco ExtensionGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Index OL-16994-01 Page OL-16994-01 Page OL-16994-01 Page USA
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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