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Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
| | | | | For more information, |
If you want to... | Then... | | | see... |
| | |
Place a call using the handset | Pick up the handset and enter a number. | Using a Handset, |
| | | | | Headset, and |
| | | | | Speakerphone, page 53 |
| | | |
Place a call using the | Press | and enter a number. | Using a Handset, |
speakerphone | | | | | Headset, and |
| | | | | Speakerphone, page 53 |
| | | | |
Place a call using a headset | Press | ( | ) and enter a number. | Using a Handset, |
| (Typically, button 23 is assigned to | Headset, and |
| Speakerphone, page 53 |
| the headset.) | |
| | |
| | | |
Redial a number | Press | to dial the last number. | Placing a Call—Basic |
| | | | | Options, page 19 |
| | | | | |
Dial from a call log | 1. | Press | ( | ) > Directories. | Using Call Logs, page 59 |
| 2. Choose Missed Calls, Received | |
| | Calls, or Placed Calls. | |
| 3. | Press Dial. | | |
| | | | | |
Tips
•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset, pressing Dial, or pressing ( ) or .
•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) | 19 |
Contents
Americas Headquarters
Page
Contents
Using a Speakerphone
Accessing Voice Messages
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Getting Started
Using this Guide
If you want to Then
Power Outage
Safety and Performance Information
Using External Devices
Finding Additional Information
Cisco Product Security Overview
Accessibility Features
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Connecting Your Phone
Registering with Taps
Adjusting the Handset Rest
Audio Quality Subjective to the User
Headset Support
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Understanding Buttons and Hardware
An Overview of Your Phone
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Description See
For more information
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Tip
Understanding Phone Screen Features
Understanding Line and Call Icons,
Icon reference, see Understanding Line and Call Icons,
Accessing the Help System on Your Phone
Accessing the Application Menu
Understanding Feature Availability
Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
Placing a Call-Basic Options
Basic Call Handling
If you want to Then See
Tips
Corporate Directory
Placing a Call-Additional Options
Choose Personal Address Book
Personal Directory to log
Using Your Personal
Configuring Fast Dials on
Web,
Address Book on
If you want to Then For more information, see
Answering a Call
Using a Single Phone Number
Using Hold and Resume
Ending a Call
EndCall
Toggle microphone on Press Toggle microphone off
Using Mute
Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
Voice-Message System,
Transferring Calls
Sending a Call to a Voice-Message System
Forwarding Calls to Another Number
Settings on the Web,
User Options Web Pages,
Using Do Not Disturb
Making Conference Calls
Using Conference Features
Web Pages,
Choose User Options Device
Using Conference
Using Join
Using Meet-Me
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
If you want to Then
Speed Dialing
Advanced Call Handling
Directory on the Web,
Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Understanding Shared Lines
Using a Shared Line
Working with Shared Lines
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Advanced Call Handling
Prioritizing Critical Calls
Tracing Suspicious Calls
If you Then
Using Cisco Extension Mobility
Services Change Credentials
Services EM Service name can vary
If you want to
Press Change
Cisco WebDialer,
See Switching an In-Progress Call to Another Phone,
See Answering a Call,
Phone,
See Placing a Call-Additional Options,
Tips
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Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using Wideband with your Headset
Using a Speakerphone
Using AutoAnswer with a Headset or Speakerphone
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Customizing Rings and Message Indicators
Changing Phone Settings
Settings User Preferences Rings
See Accessing Your User Options Web Pages,
Settings User Preferences Contrast
Settings User Preferences Brightness
Customizing the Phone Screen
Using Call Logs
Using Call Logs and Directories
Directories Missed Calls or Received Calls
Directories Missed Calls , Placed Calls , or
Press EditDial
Directory Dialing
Directories Corporate Directory exact name
Using Corporate Directory on Your Phone
Directories Personal Directory exact name
Using Personal Directory on Your Phone
Directories Personal Directory Personal
Press Fast Dial
Fast Dials
System,
Accessing Voice Messages
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Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using Personal Directory on the Web
Configuring Features and Services on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Device Click Service URL
Click Delete Selected
Choose User Options Fast Dials Click Add New
Using the Address Book Synchronization Tool
See Configuring Fast Dials on the Web,
Setting Up Speed Dials on the Web
Click Speed Dials
Your Phone,
Click Phone Services
Setting Up Phone Services on the Web
Services
Controlling User Settings on the Web
Choose User Options User Settings
Messages
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Automatically after fifteen seconds
Settings Network Configuration MAC address
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See Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
See Using AutoAnswer with a
Using a Shared Line,
See Using BLF to Determine a Line
See Using Cisco Extension
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 21, 85 Fast Dials
PAB
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Page
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