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| If you want to... | ...Then | | |
| | | | | |
| Log in to EM | 1. | Choose | ( | )> Services > EM Service (name can vary). |
| | 2. | Enter your user ID and PIN (provided by your system administrator). |
| | 3. | If prompted, select a device profile. |
| | | | | |
| Log out of EM | 1. | Choose | ( | )> Services > EM Service (name can vary). |
| | 2. | When prompted to log out, press Yes. |
| | | | | |
| Change your PIN | 1. | Choose | ( | )> Services > Change Credentials. |
| using the Change | 2. | Enter your User ID in the User ID field. |
| Credentials |
| 3. | Enter your PIN in the Current PIN field. |
| service |
| | | | |
| | 4. | Enter your new PIN in the New PIN field. |
| | 5. | Enter your new PIN again in the Confirm PIN field. |
| | 6. | Press Change. | |
| | | You will see a PIN Change Successful message. |
| | 7. | Press Exit. | | |
| | | | | |
| Change your PIN | 1. | Choose | ( | )> Services > EM Service (name can vary). |
| using the | 2. | Press ChangePIN. |
| ChangePIN |
| 3. | Enter your PIN in the Current PIN field. |
| softkey |
| | | | |
| | 4. | Enter your new PIN in the New PIN field. |
| | 5. | Enter your new PIN again in the Confirm PIN field. |
| | 6. | Press Change. | |
| | | You will see a PIN Change Successful message. |
| | 7. | Press Exit. | | |
| | | | | |
Tips
•EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
•Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
•Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
•Local settings controlled by the phone are not maintained in your EM profile.
Contents
Americas Headquarters
Page
Contents
Using a Speakerphone
Accessing Voice Messages
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Using this Guide
Getting Started
If you want to Then
Using External Devices
Safety and Performance Information
Power Outage
Finding Additional Information
Accessibility Features
Cisco Product Security Overview
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Connecting Your Phone
Adjusting the Handset Rest
Registering with Taps
Headset Support
Audio Quality Subjective to the User
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An Overview of Your Phone
Understanding Buttons and Hardware
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Description See
For more information
Understanding Lines and Calls
Understanding Line and Call Icons
Icon Line or call state Description
Understanding Phone Screen Features
Tip
Icon reference, see Understanding Line and Call Icons,
Understanding Line and Call Icons,
Accessing the Application Menu
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
Understanding SIP vs. Sccp
If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
Tips
Placing a Call-Additional Options
Corporate Directory
Personal Directory to log
Choose Personal Address Book
Web,
Configuring Fast Dials on
Using Your Personal
Address Book on
Answering a Call
If you want to Then For more information, see
Ending a Call
Using Hold and Resume
Using a Single Phone Number
EndCall
Using Mute
Toggle microphone on Press Toggle microphone off
Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Voice-Message System,
Sending a Call to a Voice-Message System
Settings on the Web,
Forwarding Calls to Another Number
User Options Web Pages,
Using Do Not Disturb
Web Pages,
Using Conference Features
Making Conference Calls
Choose User Options Device
Using Conference
Using Join
Using Meet-Me
Viewing or Removing Conference Participants
See Using Conference,
Placing or Receiving Intercom Calls
Press ConfList or Conference List
If you want to Then
Advanced Call Handling
Speed Dialing
Personal Directory on the Web,
Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Using a Shared Line
Understanding Shared Lines
Working with Shared Lines
Using BLF to Determine a Line State
Press Private
Making and Receiving Secure Calls
Advanced Call Handling
Tracing Suspicious Calls
Prioritizing Critical Calls
If you Then
Using Cisco Extension Mobility
If you want to
Services EM Service name can vary
Services Change Credentials
Press Change
See Answering a Call,
See Switching an In-Progress Call to Another Phone,
Cisco WebDialer,
Phone,
See Placing a Call-Additional Options,
Tips
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Using a Handset, Headset, and Speakerphone
Using a Handset
Using a Headset
Using a Speakerphone
Using Wideband with your Headset
Using AutoAnswer with a Headset or Speakerphone
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Settings User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
See Accessing Your User Options Web Pages,
Settings User Preferences Brightness
Settings User Preferences Contrast
Customizing the Phone Screen
Using Call Logs and Directories
Using Call Logs
Directories Missed Calls , Placed Calls , or
Directories Missed Calls or Received Calls
Press EditDial
Directory Dialing
Using Corporate Directory on Your Phone
Directories Corporate Directory exact name
Using Personal Directory on Your Phone
Directories Personal Directory exact name
Press Fast Dial
Directories Personal Directory Personal
Fast Dials
Accessing Voice Messages
System,
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If you want to Then do this
Using the User Options Web Pages
Accessing Your User Options Web Pages
Options Device
If you want to Then do this after you log
Configuring Features and Services on the Web
Using Personal Directory on the Web
Choose User Options Personal Address Book
Click Delete Selected
Choose User Options Device Click Service URL
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials Click Add New
Using the Address Book Synchronization Tool
Click Speed Dials
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Your Phone,
Setting Up Phone Services on the Web
Click Phone Services
Choose User Options User Settings
Controlling User Settings on the Web
Services
Messages
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Settings Network Configuration MAC address
Automatically after fifteen seconds
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Understanding Additional Configuration Options
See Using a Shared Line,
If you Then For more information
See Using BLF to Determine a Line
Using a Shared Line,
See Using AutoAnswer with a
See Using Cisco Extension
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
Viewing Phone Administration Data
Using the Quality Reporting Tool
If you are asked to Then
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 21, 85 Fast Dials
PAB
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Page
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