Cisco Systems 7931G manual Viewing Phone Administration Data, Using the Quality Reporting Tool

Page 92

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose	(	) > Settings > Network Configuration and select the
configuration data	network configuration item that you want to view.

Access status data	Choose	(	) > Settings > Status and select the status item that you
	want to view.

Access phone model	Choose	(	) > Settings > Model Information.
information

Access phone call and	Choose	(	) > Settings > Status > Call Statistics.
voice quality
information

Using the Quality Reporting Tool

Your system administrator may configure your phone temporarily with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call

•Select a general problem from a list of categories and choose reason codes

86	OL-22334-01

Image 92

Contents Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 If you want to Then Using this GuideGetting Started Safety and Performance Information Power OutageUsing External Devices Finding Additional InformationAccessibility Features Cisco Product Security OverviewOL-22334-01 Connecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the UserOL-22334-01 An Overview of Your Phone Understanding Buttons and HardwareOL-22334-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Phone Screen Features TipIcon reference, see Understanding Line and Call Icons, Understanding Line and Call Icons,Understanding Feature Availability Accessing the Application MenuAccessing the Help System on Your Phone Feature Softkey Line Button Label and Icon Understanding SIP vs. SccpBasic Call Handling Placing a Call-Basic OptionsIf you want to Then See TipsPlacing a Call-Additional Options Corporate DirectoryPersonal Directory to log Choose Personal Address BookConfiguring Fast Dials on Using Your PersonalWeb, Address Book onAnswering a Call If you want to Then For more information, seeUsing Hold and Resume Using a Single Phone NumberEnding a Call EndCallUsing Mute Toggle microphone on Press Toggle microphone offSwitching Between Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Voice-Message System,Sending a Call to a Voice-Message System User Options Web Pages, Settings on the Web,Forwarding Calls to Another Number Using Do Not Disturb Using Conference Features Making Conference CallsWeb Pages, Choose User Options DeviceUsing Conference Using Join Using Meet-Me See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Working with Shared Lines Using a Shared LineUnderstanding Shared Lines Using BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls Advanced Call Handling If you Then Tracing Suspicious CallsPrioritizing Critical Calls Using Cisco Extension Mobility Services EM Service name can vary Services Change CredentialsIf you want to Press ChangeSee Switching an In-Progress Call to Another Phone, Cisco WebDialer,See Answering a Call, Phone,See Placing a Call-Additional Options, Tips OL-22334-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using a Speakerphone Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22334-01 Changing Phone Settings Customizing Rings and Message IndicatorsSettings User Preferences Rings See Accessing Your User Options Web Pages,Customizing the Phone Screen Settings User Preferences BrightnessSettings User Preferences Contrast Using Call Logs and Directories Using Call LogsPress EditDial Directories Missed Calls , Placed Calls , orDirectories Missed Calls or Received Calls Directory Dialing Using Corporate Directory on Your Phone Directories Corporate Directory exact nameUsing Personal Directory on Your Phone Directories Personal Directory exact nameFast Dials Press Fast DialDirectories Personal Directory Personal Accessing Voice Messages System,OL-22334-01 Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Device Click Service URL Create a PAB entry. See Using Your Personal Address Book onClick Delete Selected Choose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Click Speed Dials Your Phone,Setting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web ServicesChoose User Options User Settings MessagesControlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Settings Network Configuration MAC address Automatically after fifteen secondsOL-22334-01 If you Then For more information Understanding Additional Configuration OptionsSee Using a Shared Line, Using a Shared Line, See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01

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