Cisco Systems 7931G manual Transferring Calls, Voice-Message System

Page 33

Basic Call Handling

Transferring Calls

Transfer redirects a connected call. The target is the number that you want to transfer the call to. When you transfer a call, your phone uses a new line to initiate the transfer.

	If you want to...	Then...
	Transfer a call without	1.	From an active call, press		.
	talking to the transfer	2.	Enter the target number.
	recipient
		3.	Press	again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer by hanging up.


	Talk to the transfer	1.	From an active call, press		.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press	again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Redirect a call to a	Press iDivert. For more information, see Sending a Call to a
voice-message system	Voice-Message System, page 28.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

and then hang up.

•	If on-hook transfer is not enabled on your phone, hanging up without pressing		again places
	the call on hold.
•	You cannot use	to redirect a call on hold. Press Resume to remove the call from hold before
	transferring it.

•The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Contents Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 Using this Guide Getting StartedIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional InformationCisco Product Security Overview Accessibility FeaturesOL-22334-01 Connecting Your Phone Registering with Taps Adjusting the Handset RestAudio Quality Subjective to the User Headset SupportOL-22334-01 Understanding Buttons and Hardware An Overview of Your PhoneOL-22334-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesUnderstanding Line and Call Icons, Icon reference, see Understanding Line and Call Icons,Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconPlacing a Call-Basic Options Basic Call HandlingIf you want to Then See TipsCorporate Directory Placing a Call-Additional OptionsChoose Personal Address Book Personal Directory to logUsing Your Personal Configuring Fast Dials onWeb, Address Book onIf you want to Then For more information, see Answering a CallUsing a Single Phone Number Using Hold and ResumeEnding a Call EndCallToggle microphone on Press Toggle microphone off Using MuteSwitching an In-Progress Call to Another Phone Switching Between Multiple CallsVoice-Message System, Transferring CallsSending a Call to a Voice-Message System Settings on the Web, Forwarding Calls to Another NumberUser Options Web Pages, Using Do Not Disturb Making Conference Calls Using Conference FeaturesWeb Pages, Choose User Options DeviceUsing Conference Using Join Using Meet-Me Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Speed Dialing Advanced Call HandlingDirectory on the Web, Personal Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared LinesWorking with Shared Lines Press Private Using BLF to Determine a Line StateMaking and Receiving Secure Calls Advanced Call Handling Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility Services Change Credentials Services EM Service name can varyIf you want to Press ChangeCisco WebDialer, See Switching an In-Progress Call to Another Phone,See Answering a Call, Phone,See Placing a Call-Additional Options, Tips OL-22334-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone OL-22334-01 Customizing Rings and Message Indicators Changing Phone SettingsSettings User Preferences Rings See Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs Using Call Logs and DirectoriesDirectories Missed Calls , Placed Calls , or Directories Missed Calls or Received CallsPress EditDial Directory Dialing Directories Corporate Directory exact name Using Corporate Directory on Your PhoneDirectories Personal Directory exact name Using Personal Directory on Your PhonePress Fast Dial Directories Personal Directory PersonalFast Dials System, Accessing Voice MessagesOL-22334-01 Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Device Click Service URLClick Delete Selected Choose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool See Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebClick Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the WebChoose User Options User Settings MessagesControlling Line Settings on the Web Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Automatically after fifteen seconds Settings Network Configuration MAC addressOL-22334-01 Understanding Additional Configuration Options See Using a Shared Line,If you Then For more information See Using AutoAnswer with a Using a Shared Line,See Using BLF to Determine a Line See Using Cisco ExtensionTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01

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