Cisco Systems 7931G Using a Shared Line, Understanding Shared Lines, Working with Shared Lines

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Using a Shared Line

Your system administrator may ask you to use a shared line if you:

Have multiple phones and want one phone number

Share call-handling tasks with coworkers

Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon

appears when another phone that shares your line has a connected call.

You can place

and receive calls as usual on the shared line, even when the remote-in-use icon

appears.

 

 

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration (See Privacy, page 42 for exceptions).

If you are sharing a line with coworkers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature. If you need it, contact your system administrator for assistance. Otherwise, enable privacy to prevent coworkers from joining your calls.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing this also prevents others who share the line from viewing or barging your calls.

Working with Shared Lines

You can view information about calls on your shared lines, retrieve a call on a shared line placed on hold by a coworker, and prevent others from barging calls.

If you want to...

Then...

 

 

 

 

 

See if the shared line is in use

Look for the remote-in-use icon

next to a red line button

 

(steady).

 

 

 

 

 

View details about current calls on

Press the red line button

(steady) for the remote-in-use line.

the shared line

All non-private calls appear in the call activity area of the

 

phone screen.

 

 

 

 

 

Retrieve a held call on a shared line

Press the red line button

(flashing) for the remote-in-use

 

line.

 

 

 

 

 

 

42

 

 

OL-22334-01

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Contents Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageUsing External Devices Finding Additional InformationAccessibility Features Cisco Product Security OverviewOL-22334-01 Connecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the UserOL-22334-01 An Overview of Your Phone Understanding Buttons and HardwareOL-22334-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Phone Screen Features TipIcon reference, see Understanding Line and Call Icons, Understanding Line and Call Icons,Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SccpBasic Call Handling Placing a Call-Basic OptionsIf you want to Then See TipsPlacing a Call-Additional Options Corporate DirectoryPersonal Directory to log Choose Personal Address BookConfiguring Fast Dials on Using Your PersonalWeb, Address Book onAnswering a Call If you want to Then For more information, seeUsing Hold and Resume Using a Single Phone NumberEnding a Call EndCallUsing Mute Toggle microphone on Press Toggle microphone offSwitching Between Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Voice-Message System,Sending a Call to a Voice-Message System Settings on the Web, Forwarding Calls to Another NumberUser Options Web Pages, Using Do Not Disturb Using Conference Features Making Conference CallsWeb Pages, Choose User Options DeviceUsing Conference Using Join Using Meet-Me See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared LinesWorking with Shared Lines Using BLF to Determine a Line State Press PrivateMaking and Receiving Secure Calls Advanced Call Handling Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility Services EM Service name can vary Services Change CredentialsIf you want to Press ChangeSee Switching an In-Progress Call to Another Phone, Cisco WebDialer,See Answering a Call, Phone,See Placing a Call-Additional Options, Tips OL-22334-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22334-01 Changing Phone Settings Customizing Rings and Message IndicatorsSettings User Preferences Rings See Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs and Directories Using Call LogsDirectories Missed Calls , Placed Calls , or Directories Missed Calls or Received CallsPress EditDial Directory Dialing Using Corporate Directory on Your Phone Directories Corporate Directory exact nameUsing Personal Directory on Your Phone Directories Personal Directory exact namePress Fast Dial Directories Personal Directory PersonalFast Dials Accessing Voice Messages System,OL-22334-01 Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Device Click Service URL Create a PAB entry. See Using Your Personal Address Book onClick Delete Selected Choose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Click Speed Dials Your Phone,Setting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web ServicesChoose User Options User Settings MessagesControlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Settings Network Configuration MAC address Automatically after fifteen secondsOL-22334-01 Understanding Additional Configuration Options See Using a Shared Line,If you Then For more information Using a Shared Line, See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01
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