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| | | | Advanced Call Handling |
| | | | |
| If you want to... | Then... | | |
| | |
| Direct and store an | During a call, press the Assisted Directed Call Park button displaying an |
| active call at an assisted | idle Line Status indicator | . | |
| directed call park | | | |
| number | | | |
| | | |
| Retrieve a parked call | Press the flashing Assisted Direct Call Park | button. |
| from an assisted | If your administrator has not configured a reversion directory number, the |
| directed call park |
| parked call is reversed to the phone parking the call. |
| number |
| | | |
| | | | |
Tips
•You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
•Your system administrator can assign Directed Call Park buttons to available line buttons on your phone.
•You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
If you want to... | Then... | |
| |
Log out of hunt groups to block | Press HLog. Your phone screen displays, “Logged out of |
hunt group calls temporarily | Hunt Group.” | |
| | |
Log in to receive hunt | Press HLog. When logged in, the Hunt Group | button is lit. |
group calls | | |
| | |
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) | 41 |
Contents
Americas Headquarters
Page
Contents
Using a Speakerphone
Accessing Voice Messages
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If you want to Then
Using this Guide
Getting Started
Finding Additional Information
Safety and Performance Information
Power Outage
Using External Devices
Cisco Product Security Overview
Accessibility Features
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Connecting Your Phone
Registering with Taps
Adjusting the Handset Rest
Audio Quality Subjective to the User
Headset Support
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Understanding Buttons and Hardware
An Overview of Your Phone
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Description See
For more information
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Tip
Understanding Phone Screen Features
Understanding Line and Call Icons,
Icon reference, see Understanding Line and Call Icons,
Understanding Feature Availability
Accessing the Application Menu
Accessing the Help System on Your Phone
Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
Tips
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
Corporate Directory
Placing a Call-Additional Options
Choose Personal Address Book
Personal Directory to log
Address Book on
Configuring Fast Dials on
Using Your Personal
Web,
If you want to Then For more information, see
Answering a Call
EndCall
Using Hold and Resume
Using a Single Phone Number
Ending a Call
Toggle microphone on Press Toggle microphone off
Using Mute
Switching an In-Progress Call to Another Phone
Switching Between Multiple Calls
Voice-Message System,
Transferring Calls
Sending a Call to a Voice-Message System
User Options Web Pages,
Settings on the Web,
Forwarding Calls to Another Number
Using Do Not Disturb
Choose User Options Device
Using Conference Features
Making Conference Calls
Web Pages,
Using Conference
Using Join
Using Meet-Me
Press ConfList or Conference List
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
If you want to Then
Speed Dialing
Advanced Call Handling
Directory on the Web,
Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Working with Shared Lines
Using a Shared Line
Understanding Shared Lines
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Advanced Call Handling
If you Then
Tracing Suspicious Calls
Prioritizing Critical Calls
Using Cisco Extension Mobility
Press Change
Services EM Service name can vary
Services Change Credentials
If you want to
Phone,
See Switching an In-Progress Call to Another Phone,
Cisco WebDialer,
See Answering a Call,
See Placing a Call-Additional Options,
Tips
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Using a Headset
Using a Handset, Headset, and Speakerphone
Using a Handset
Using Wideband with your Headset
Using a Speakerphone
Using AutoAnswer with a Headset or Speakerphone
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See Accessing Your User Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
Settings User Preferences Rings
Customizing the Phone Screen
Settings User Preferences Brightness
Settings User Preferences Contrast
Using Call Logs
Using Call Logs and Directories
Press EditDial
Directories Missed Calls , Placed Calls , or
Directories Missed Calls or Received Calls
Directory Dialing
Directories Corporate Directory exact name
Using Corporate Directory on Your Phone
Directories Personal Directory exact name
Using Personal Directory on Your Phone
Fast Dials
Press Fast Dial
Directories Personal Directory Personal
System,
Accessing Voice Messages
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Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Fast Dials Click Add New
Choose User Options Device Click Service URL
Create a PAB entry. See Using Your Personal Address Book on
Click Delete Selected
Using the Address Book Synchronization Tool
Your Phone,
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
Click Phone Services
Setting Up Phone Services on the Web
Messages
Controlling User Settings on the Web
Services
Choose User Options User Settings
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Automatically after fifteen seconds
Settings Network Configuration MAC address
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If you Then For more information
Understanding Additional Configuration Options
See Using a Shared Line,
See Using Cisco Extension
Using a Shared Line,
See Using AutoAnswer with a
See Using BLF to Determine a Line
Symptom Explanation
Troubleshooting Your Phone
General Troubleshooting
If you are asked to Then
Viewing Phone Administration Data
Using the Quality Reporting Tool
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 21, 85 Fast Dials
PAB
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Page
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