Cisco Systems 7931G manual Forwarding Calls to Another Number, User Options Web Pages

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Basic Call Handling

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call-forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to...	Then...
Set up Call Forward All on	Press CFwdALL and enter a target phone number.
your primary line	Note Your phone may have additional line keys assigned to the same

		directory number as your primary line. If so (and you want all
		calls to that directory number forwarded) you need to set call
		forwarding for each of these lines.

Cancel Call Forward All on	Press CFwdALL.
your primary line

Verify that Call Forward All is	Look for:
enabled on your primary line	•	The call forward icon next to the primary phone number:	,
	•	The call forward icon next to the primary phone number:	,
		which is always on line key 1.
	•	The call forward target number in the status line.

Set up or cancel call	1.	Log in to your User Options web pages. (See Accessing Your
forwarding remotely, or for a		User Options Web Pages, page 67.)
non-primary line	2.	Access your call forwarding settings. (See Controlling Line
	2.	Access your call forwarding settings. (See Controlling Line
		Settings on the Web, page 74.)

Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Contents

Americas Headquarters Page Contents Using a Speakerphone Accessing Voice Messages OL-22334-01 If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Using External DevicesCisco Product Security Overview Accessibility FeaturesOL-22334-01 Connecting Your Phone Registering with Taps Adjusting the Handset RestAudio Quality Subjective to the User Headset SupportOL-22334-01 Understanding Buttons and Hardware An Overview of Your PhoneOL-22334-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesUnderstanding Line and Call Icons, Icon reference, see Understanding Line and Call Icons,Understanding Feature Availability Accessing the Application MenuAccessing the Help System on Your Phone Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconTips Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeeCorporate Directory Placing a Call-Additional OptionsChoose Personal Address Book Personal Directory to logAddress Book on Configuring Fast Dials onUsing Your Personal Web,If you want to Then For more information, see Answering a CallEndCall Using Hold and ResumeUsing a Single Phone Number Ending a Call Toggle microphone on Press Toggle microphone off Using MuteSwitching an In-Progress Call to Another Phone Switching Between Multiple CallsVoice-Message System, Transferring CallsSending a Call to a Voice-Message System User Options Web Pages, Settings on the Web,Forwarding Calls to Another Number Using Do Not Disturb Choose User Options Device Using Conference FeaturesMaking Conference Calls Web Pages,Using Conference Using Join Using Meet-Me Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Speed Dialing Advanced Call HandlingDirectory on the Web, Personal Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Working with Shared Lines Using a Shared LineUnderstanding Shared Lines Press Private Using BLF to Determine a Line StateMaking and Receiving Secure Calls Advanced Call Handling If you Then Tracing Suspicious CallsPrioritizing Critical Calls Using Cisco Extension Mobility Press Change Services EM Service name can varyServices Change Credentials If you want toPhone, See Switching an In-Progress Call to Another Phone,Cisco WebDialer, See Answering a Call,See Placing a Call-Additional Options, Tips OL-22334-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone OL-22334-01 See Accessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators Settings User Preferences RingsCustomizing the Phone Screen Settings User Preferences BrightnessSettings User Preferences Contrast Using Call Logs Using Call Logs and DirectoriesPress EditDial Directories Missed Calls , Placed Calls , orDirectories Missed Calls or Received Calls Directory Dialing Directories Corporate Directory exact name Using Corporate Directory on Your PhoneDirectories Personal Directory exact name Using Personal Directory on Your PhoneFast Dials Press Fast DialDirectories Personal Directory Personal System, Accessing Voice MessagesOL-22334-01 Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Fast Dials Click Add New Choose User Options Device Click Service URLCreate a PAB entry. See Using Your Personal Address Book on Click Delete SelectedUsing the Address Book Synchronization Tool Your Phone, Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Click Speed DialsClick Phone Services Setting Up Phone Services on the WebMessages Controlling User Settings on the WebServices Choose User Options User SettingsControlling Line Settings on the Web Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Automatically after fifteen seconds Settings Network Configuration MAC addressOL-22334-01 If you Then For more information Understanding Additional Configuration OptionsSee Using a Shared Line, See Using Cisco Extension Using a Shared Line,See Using AutoAnswer with a See Using BLF to Determine a LineSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-22334-01 Index FAC 21, 85 Fast Dials PAB OL-22334-01 Page OL-22334-01

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