Cisco Systems 7931G manual Forwarding Calls to Another Number, User Options Web Pages

Basic Call Handling

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call-forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to...	Then...
Set up Call Forward All on	Press CFwdALL and enter a target phone number.
your primary line	Note Your phone may have additional line keys assigned to the same
		directory number as your primary line. If so (and you want all
		calls to that directory number forwarded) you need to set call
		forwarding for each of these lines.
Cancel Call Forward All on	Press CFwdALL.
your primary line
Verify that Call Forward All is	Look for:
enabled on your primary line	•	The call forward icon next to the primary phone number:	,
		which is always on line key 1.
	•	The call forward target number in the status line.
Set up or cancel call	1.	Log in to your User Options web pages. (See Accessing Your
forwarding remotely, or for a		User Options Web Pages, page 67.)
non-primary line	2.	Access your call forwarding settings. (See Controlling Line
		Settings on the Web, page 74.)

Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29