Nortel Networks CallPilot Desktop Messaging manual Calling the sender of a message

Page 27

Calling the sender of a message

You can respond to a message with a telephone call instead of a recorded message.

My CallPilot includes a Call Sender button that appears in both the Message List and Open Message views. Clicking the Call Sender button calls the sender of the currently selected message, regardless of whether or not the message contains an audio attachment.

The Call Sender button only appears when all of the following conditions are met:

The Mailbox Class allows the Telset Class-of-Service

Messages are being viewed on the CallPilot server

When the Call Sender button is pressed, depending on whether CallPilot is installed on the client computer or not, an appropriate dialog box appears asking you to verify the phone number.

CallPilot Not installed

CallPilot Is Installed

The Remember changes check box associates the new phone number with the original. Subsequent calls to the same sender auto-fill the Verify number field with the new phone number. The maximum number of digits that can be entered is 50.

The Call Sender button causes your telset to ring. When you answer the call, your telset is connected to the specified phone number.

This Make Call feature contains no error detection after the call has been placed, and My CallPilot does not have control over the call or your telset after the call has been placed.

My CallPilot also includes a new Directory Call button in the Address Book Search view. This button only appears when you compose a message on your CallPilot

27

Image 27

Contents L l P i l o t TM CallPilot Desktop Messaging User Guide for My CallPilot Page Page Contents Page Getting Help over the phone from a Nortel Solutions Center Getting Help from the Nortel Web siteGetting Help through a Nortel distributor or reseller Page Welcome to My CallPilot What you need About this guidePeripheral hardware and software To download audio playersAudacity Gnome Sound Recorder Krecord Logging Logging in to environments with multiple CallPilot servers To log outTo open a message CallPilot Messages tabYour Message List To check for new messagesTo delete a message To play a voice message the quick way Windows only Playing voice messagesPage To view a fax message Viewing fax messagesPage Composing voice messages Your Message List, click Compose. a new message page opens To record and send a new voice messageTo save a newly created voice message as a file To create and save a fax file Composing fax and text messagesCompose Fax dialog box Macintosh version To compose and send a fax or text messageCalling the sender of a message Page Page To forward or reply to a message Forwarding and replying to messagesTo attach a file to a message Adding attachments to messagesTo set message options Setting message optionsAddressing messages To address a message from the Address BookTo address a message in Special Addresses Searching External E-mail Address Books Ldap databases CallPilot Features tab For Internet Explorer users GreetingsFor Netscape Navigator users Recording a greeting Removing voice greetings and personal verification Setting an expiry dateCorrectly identify you when leaving a voice message Setting up message notification Setting Up Message Forwarding Page Page Page Page To edit, delete, or create personal distribution lists Managing personal distribution listsChanging your CallPilot password To set times and options for blocking messages from callers To turn Auto Login on or off and define allowed numbersChanging your telephone options To assign a custom operator number for callersPage To set up an e-mail account for telephone access Setting up telephone access to e-mailTo turn fax separator page printing on or off To change the default printerChanging fax printing options To turn Auto printing on or offTo set up an e-mail link Setting up links to your e-mail accountsTo configure an external e-mail server Page Page Setting messaging preferences To change Message List columnsTo add a signature Macintosh Preferences window To change environment settingsChoosing a home page for My CallPilot Mail tab To compose and send a new messageTo forward and reply to messages Useful Information tab Protecting the security of your mailbox Notification message format Requirements Configuration stepsTo route notification messages to the holding folder To create a notification folderPage Page To configure e-mail redirection Configuring BlackBerry Desktop ManagerAutomatically removing notification messages To set up deletion of notification messagesTo activate AutoArchive CallPilot Desktop Messaging User Guide for My CallPilot