Nortel Networks CallPilot Desktop Messaging manual Requirements, Configuration steps

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Getting started with remote text notification

Requirements

You need a BlackBerry device. Ensure that e-mail service on your BlackBerry device is working.

Microsoft Outlook must be installed. Currently, BlackBerry Desktop Manager only works with Microsoft Outlook. Consult your BlackBerry documentation for information about other e-mail clients.

BlackBerry Desktop Manager 2 or later must be installed and running on your computer.

Remote text notification capability must be enabled and set up for your mailbox by your CallPilot administrator.

Remote text notification must be configured and enabled in My CallPilot. For more information, see Setting up message notification, on page 41.

Configuration steps

Complete the following steps to effectively manage e-mail notification messages.

Step	Reference

Create a holding folder for your e-mail	“Creating a notification holding folder”
notification messages so that they are stored	on page 65
separately from your other messages.
If you want to forward all messages in your
Outlook inbox to your BlackBerry device, you
can skip this step.

Configure BlackBerry Desktop Manager to	“Configuring BlackBerry Desktop
forward messages to your BlackBerry device.	Manager” on page 68

If desired, configure Outlook to delete old	“Automatically removing notification
CallPilot notification messages automatically	messages” on page 69
from the holding folder.
Alternatively, you can manually delete
notification messages from the holding folder.

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Contents L l P i l o t TM CallPilot Desktop Messaging User Guide for My CallPilot Page Page Contents Page Getting Help from the Nortel Web site Getting Help over the phone from a Nortel Solutions CenterGetting Help through a Nortel distributor or reseller Page Welcome to My CallPilot About this guide What you needTo download audio players Peripheral hardware and softwareAudacity Gnome Sound Recorder Krecord Logging To log out Logging in to environments with multiple CallPilot serversCallPilot Messages tab Your Message ListTo check for new messages To open a messageTo delete a message Playing voice messages To play a voice message the quick way Windows onlyPage Viewing fax messages To view a fax messagePage Composing voice messages To record and send a new voice message Your Message List, click Compose. a new message page opensTo save a newly created voice message as a file Composing fax and text messages To create and save a fax fileTo compose and send a fax or text message Compose Fax dialog box Macintosh versionCalling the sender of a message Page Page Forwarding and replying to messages To forward or reply to a messageAdding attachments to messages To attach a file to a messageSetting message options To set message optionsTo address a message from the Address Book Addressing messagesTo address a message in Special Addresses Searching External E-mail Address Books Ldap databases CallPilot Features tab Greetings For Internet Explorer usersFor Netscape Navigator users Recording a greeting Setting an expiry date Removing voice greetings and personal verificationCorrectly identify you when leaving a voice message Setting up message notification Setting Up Message Forwarding Page Page Page Page Managing personal distribution lists To edit, delete, or create personal distribution listsChanging your CallPilot password To turn Auto Login on or off and define allowed numbers Changing your telephone optionsTo assign a custom operator number for callers To set times and options for blocking messages from callersPage Setting up telephone access to e-mail To set up an e-mail account for telephone accessTo change the default printer Changing fax printing optionsTo turn Auto printing on or off To turn fax separator page printing on or offSetting up links to your e-mail accounts To set up an e-mail linkTo configure an external e-mail server Page Page To change Message List columns Setting messaging preferencesTo add a signature To change environment settings Macintosh Preferences windowChoosing a home page for My CallPilot To compose and send a new message Mail tabTo forward and reply to messages Useful Information tab Protecting the security of your mailbox Notification message format Configuration steps RequirementsTo create a notification folder To route notification messages to the holding folderPage Page Configuring BlackBerry Desktop Manager To configure e-mail redirectionTo set up deletion of notification messages Automatically removing notification messagesTo activate AutoArchive CallPilot Desktop Messaging User Guide for My CallPilot