Nortel Networks CallPilot Desktop Messaging manual

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The original CallPilot message is marked as read when the forwarded message is opened by the recipient. The feature makes use of the read receipt capability of the e-mail server to whom the message was forwarded. When the read receipt is received by CallPilot, the original message is marked as read.

Note: When the message is opened by the recipient an internal message identification is added to the subject, and permits Message Waiting Indicator (MWI) light to extinguish, when the message is read.

This feature is not supported by CallPilot systems and the option is disabled if a CallPilot address is selected. Also, not all e-mail servers support Read Receipts. Yahoo Mail does not, and Exchange 5.5 requires Service Pack 2 to fully support Read Receipts. You determine if the e-mail system supports Read Receipts. See the following Microsoft Knowledge Base article (KB217160) for an explanation of the issue with Exchange 5.5: http://support.microsoft.com/ default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q217/1/ 60.asp&NoWebContent=1

By default, voice messages are sent in VBK format. You can choose to convert voice messages to WAV. Note that there is currently no CallPilot Player available for Macintosh OS X, Linux, or PDAs. These clients only support WAV playback.

There are advantages to sending messages in VBK format. While the CallPilot Audio Player does need to be installed on the client, you are able to play CallPilot messages over both the telephone and computer speakers, speed up or slow down playback speed, and have a link to My CallPilot. Additionally, the VBK file is three to five times smaller than the same message transcoded to WAV, so the download time and network bandwidth requirements are lower.

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Contents L l P i l o t TM CallPilot Desktop Messaging User Guide for My CallPilot Page Page Contents Page Getting Help from the Nortel Web site Getting Help over the phone from a Nortel Solutions CenterGetting Help through a Nortel distributor or reseller Page Welcome to My CallPilot About this guide What you needTo download audio players Peripheral hardware and softwareAudacity Gnome Sound Recorder Krecord Logging To log out Logging in to environments with multiple CallPilot serversTo check for new messages CallPilot Messages tabYour Message List To open a messageTo delete a message Playing voice messages To play a voice message the quick way Windows onlyPage Viewing fax messages To view a fax messagePage Composing voice messages To record and send a new voice message Your Message List, click Compose. a new message page opensTo save a newly created voice message as a file Composing fax and text messages To create and save a fax fileTo compose and send a fax or text message Compose Fax dialog box Macintosh versionCalling the sender of a message Page Page Forwarding and replying to messages To forward or reply to a messageAdding attachments to messages To attach a file to a messageSetting message options To set message optionsTo address a message from the Address Book Addressing messagesTo address a message in Special Addresses Searching External E-mail Address Books Ldap databases CallPilot Features tab Greetings For Internet Explorer usersFor Netscape Navigator users Recording a greeting Setting an expiry date Removing voice greetings and personal verificationCorrectly identify you when leaving a voice message Setting up message notification Setting Up Message Forwarding Page Page Page Page Managing personal distribution lists To edit, delete, or create personal distribution listsChanging your CallPilot password To assign a custom operator number for callers To turn Auto Login on or off and define allowed numbersChanging your telephone options To set times and options for blocking messages from callersPage Setting up telephone access to e-mail To set up an e-mail account for telephone accessTo turn Auto printing on or off To change the default printerChanging fax printing options To turn fax separator page printing on or offSetting up links to your e-mail accounts To set up an e-mail linkTo configure an external e-mail server Page Page To change Message List columns Setting messaging preferencesTo add a signature To change environment settings Macintosh Preferences windowChoosing a home page for My CallPilot To compose and send a new message Mail tabTo forward and reply to messages Useful Information tab Protecting the security of your mailbox Notification message format Configuration steps RequirementsTo create a notification folder To route notification messages to the holding folderPage Page Configuring BlackBerry Desktop Manager To configure e-mail redirectionTo set up deletion of notification messages Automatically removing notification messagesTo activate AutoArchive CallPilot Desktop Messaging User Guide for My CallPilot