Nortel Networks CallPilot Desktop Messaging manual Welcome to My CallPilot

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Welcome to My CallPilot

My CallPilot* from Nortel is a web-based business communications system that offers exceptional flexibility for managing your messaging needs.

You can work with My CallPilot from any computer that has Internet access and a web browser configured for My CallPilot. Here are some of the many ways you can use My CallPilot:

Enable record, edit, and delete greetings.

Configure the Message Forwarding Rule.

Configure e-mail-by-phone.

Configure mailbox link.

View useful information about your mailbox.

Receive, forward, reply to, and send voice messages, faxes, and e-mails.

Change the setup of your mailbox features.

Change your CallPilot password.

Create personal distribution lists.

Set up remote notification to a telephone or pager.

Set up text message notification for a wireless e-mail device. See Appendix A for details.

Some features mentioned in this guide are options. For details, refer to the Feature availability topic in the CallPilot Player online Help, or ask your administrator.

NOTE: The screen images of dialog boxes shown in this guide are those displayed when operating My CallPilot in the Windows environment, unless otherwise specified. Users of the Macintosh or Linux environments may see altered versions of these dialog boxes, depending on specific feature and functionality support.

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Contents L l P i l o t TM CallPilot Desktop Messaging User Guide for My CallPilot Page Page Contents Page Getting Help over the phone from a Nortel Solutions Center Getting Help from the Nortel Web siteGetting Help through a Nortel distributor or reseller Page Welcome to My CallPilot What you need About this guidePeripheral hardware and software To download audio playersAudacity Gnome Sound Recorder Krecord Logging Logging in to environments with multiple CallPilot servers To log outYour Message List CallPilot Messages tabTo check for new messages To open a messageTo delete a message To play a voice message the quick way Windows only Playing voice messagesPage To view a fax message Viewing fax messagesPage Composing voice messages Your Message List, click Compose. a new message page opens To record and send a new voice messageTo save a newly created voice message as a file To create and save a fax file Composing fax and text messagesCompose Fax dialog box Macintosh version To compose and send a fax or text messageCalling the sender of a message Page Page To forward or reply to a message Forwarding and replying to messagesTo attach a file to a message Adding attachments to messagesTo set message options Setting message optionsAddressing messages To address a message from the Address BookTo address a message in Special Addresses Searching External E-mail Address Books Ldap databases CallPilot Features tab For Internet Explorer users GreetingsFor Netscape Navigator users Recording a greeting Removing voice greetings and personal verification Setting an expiry dateCorrectly identify you when leaving a voice message Setting up message notification Setting Up Message Forwarding Page Page Page Page To edit, delete, or create personal distribution lists Managing personal distribution listsChanging your CallPilot password Changing your telephone options To turn Auto Login on or off and define allowed numbersTo assign a custom operator number for callers To set times and options for blocking messages from callersPage To set up an e-mail account for telephone access Setting up telephone access to e-mailChanging fax printing options To change the default printerTo turn Auto printing on or off To turn fax separator page printing on or offTo set up an e-mail link Setting up links to your e-mail accountsTo configure an external e-mail server Page Page Setting messaging preferences To change Message List columnsTo add a signature Macintosh Preferences window To change environment settingsChoosing a home page for My CallPilot Mail tab To compose and send a new messageTo forward and reply to messages Useful Information tab Protecting the security of your mailbox Notification message format Requirements Configuration stepsTo route notification messages to the holding folder To create a notification folderPage Page To configure e-mail redirection Configuring BlackBerry Desktop ManagerAutomatically removing notification messages To set up deletion of notification messagesTo activate AutoArchive CallPilot Desktop Messaging User Guide for My CallPilot