Nortel Networks CallPilot Desktop Messaging manual Notification message format

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Appendix A: Remote Text Notification for Microsoft Outlook and BlackBerry Devices

Remote text notification can be configured to send a message to your SMTP e-mail account when a new voice, fax, or text message arrives in your CallPilot mailbox. You can set up notification to any e-mail server that supports SMTP. These include most e-mail accounts, wireless handheld organizers, mobile phones, or PDAs like the Research In Motion Blackberry.

To set up My CallPilot for remote telephone or pager notification, see Setting up message notification, on page 41.

This section describes how to set up remote text notification for Microsoft Outlook and BlackBerry devices. Any device or portal with a service provider that supports SMTP can receive e-mail notification messages. If you plan to use another type of device to receive remote text notification, ask your CallPilot administrator about any additional setup that is required for your device.

To receive notification messages on a Research In Motion (RIM) BlackBerry Internet Edition device, you must configure Microsoft Outlook and BlackBerry Desktop Manager (version 2 or later) to forward CallPilot notification messages to your BlackBerry device.

If you use a BlackBerry Enterprise Edition device, your administrator can set up notification message forwarding for you on the e-mail server or configure BlackBerry Desktop Manager to redirect CallPilot notification messages.

Note: If you set up My CallPilot to send CallPilot notification to your Outlook Inbox, and set up BlackBerry Desktop Manager to send all incoming messages to your Blackberry device, your CallPilot notification messages appear in your list of e-mails on your Blackberry device with no additional configuration required.

Notification message format

An e-mail notification message can show the:

„type of message

„name of the person who left the message, if available

„telephone number, if available

For example, John Smith calls from extension 1234 and leaves a voice message for Andrew Jones. An e-mail message is sent to Andrew Jones with the following text:

You have a voice message from John Smith [1234]

Microsoft Outlook forwards this e-mail message to Andrew’s BlackBerry device. The message appears with the subject CallPilot Notification. Once Andrew receives the message, he can decide whether to retrieve the message from CallPilot or to call John immediately, using a telephone.

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Contents L l P i l o t TM CallPilot Desktop Messaging User Guide for My CallPilot Page Page Contents Page Getting Help over the phone from a Nortel Solutions Center Getting Help from the Nortel Web siteGetting Help through a Nortel distributor or reseller Page Welcome to My CallPilot What you need About this guidePeripheral hardware and software To download audio playersAudacity Gnome Sound Recorder Krecord Logging Logging in to environments with multiple CallPilot servers To log outTo open a message CallPilot Messages tabYour Message List To check for new messagesTo delete a message To play a voice message the quick way Windows only Playing voice messagesPage To view a fax message Viewing fax messagesPage Composing voice messages Your Message List, click Compose. a new message page opens To record and send a new voice messageTo save a newly created voice message as a file To create and save a fax file Composing fax and text messagesCompose Fax dialog box Macintosh version To compose and send a fax or text messageCalling the sender of a message Page Page To forward or reply to a message Forwarding and replying to messagesTo attach a file to a message Adding attachments to messagesTo set message options Setting message optionsAddressing messages To address a message from the Address BookTo address a message in Special Addresses Searching External E-mail Address Books Ldap databases CallPilot Features tab For Internet Explorer users GreetingsFor Netscape Navigator users Recording a greeting Removing voice greetings and personal verification Setting an expiry dateCorrectly identify you when leaving a voice message Setting up message notification Setting Up Message Forwarding Page Page Page Page To edit, delete, or create personal distribution lists Managing personal distribution listsChanging your CallPilot password To set times and options for blocking messages from callers To turn Auto Login on or off and define allowed numbersChanging your telephone options To assign a custom operator number for callersPage To set up an e-mail account for telephone access Setting up telephone access to e-mailTo turn fax separator page printing on or off To change the default printerChanging fax printing options To turn Auto printing on or offTo set up an e-mail link Setting up links to your e-mail accountsTo configure an external e-mail server Page Page Setting messaging preferences To change Message List columnsTo add a signature Macintosh Preferences window To change environment settingsChoosing a home page for My CallPilot Mail tab To compose and send a new messageTo forward and reply to messages Useful Information tab Protecting the security of your mailbox Notification message format Requirements Configuration stepsTo route notification messages to the holding folder To create a notification folderPage Page To configure e-mail redirection Configuring BlackBerry Desktop ManagerAutomatically removing notification messages To set up deletion of notification messagesTo activate AutoArchive CallPilot Desktop Messaging User Guide for My CallPilot
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