NEC UX5000 manual Using a DSS Console, Special Features For Attendants

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Using A DSS Console

For more call handling power and flexibility, the DSS Console provides 60 additional Function Keys (and it’s possible to access a second page of keys providing up to 114 possible function keys) and the DLS provides 16. (For more on setting up Function Keys, see the Terminal Feature Handbook.)

Special Features For Attendants

If you are an attendant (normally extension 301), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never busy for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent, non-programmable system feature.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a Night Mode Function Key.

Removing Lines and Extensions from Service
Remove problem lines from service – and return them to service once corrected.
(See the Terminal Feature Handbook for more on these features.)	15

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Contents Multibutton Terminal User Guide Adjusting the Five-Position Viewing Angle Installing the Handset And Line CordRemoving and Reinstalling the Faceplate How To Use This GuideWhen using the instructions in this user guide, you Alphanumeric Display Secure Mode and DisplayUsing The Soft Keys Using The Function KeysUnderstanding the Ring/Message Lamp Abbreviated Dial Bin Keys Setting Up Your Abbreviated Dial Bin Keys Dial Using The Fixed Function KeysTo return a call in your Caller ID log Outside CallsTo answer an outside call To place an outside callIntercom Calls To And From Co-Workers To pick up an outside call on Hold Place a Call On HoldTo place your call on System Regular Hold To place your outside call on Exclusive HoldTo Transfer your call to a co-worker Set Up a Conference Telephone MeetingTo set up a conference/meeting Transfer a Call To a Co-workerForward reroute Your Calls To cancel Call ForwardOff Hook Ring, Back Light and Headset Message WaitingMenu To answer a Message Waiting left for youTo listen to the incoming ring choices Dialing By Name Directory DialingChange Your Ring Tones To change your extension’s incoming ring tonesSpecial Features For Attendants Using a DSS ConsoleTo use your headset Installing And Using a HeadsetTo install an optional headset To program a Headset KeyUsing the Headset with Automatic Answer for ACD Agents To program your extension’s name Programming Your Extension’s NameTo pick up CALL1 + ** + Announced extension Additional Quick Reference For Other FeaturesCalling Logging Into Your Mailbox To log into your mailbox from your own terminalTo log into your mailbox from a co-worker’s terminal To enter a security code for your mailbox Voice Mailbox BasicsTo record a greeting for your mailbox To record a name for your mailboxMore Mailbox Features To record and send a message to a co-workerTo listen to your messages Push More+ Optns+ Notif Push More+ Optns + ATimeVoice Mail Administrator Options To use the System Administrator optionsPush More+ Admin