NEC How to Use Intercom on Phones for Effective Communication

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Intercom Calls To And From Co-Workers

To answer an Intercom call from a co-worker:

1.Do one of the following:

If you hear a beep, speak toward your terminal or lift handset for privacy.

If you hear Intercom ringing, press SPK or lift the handset.

To dial a co-worker over the Intercom:

1.Press CALL1.

2.Dial your co-worker’s extension number.

If you hear intercom ringing, wait for your co-worker to answer.

If you hear two beeps, your call has voice-announced. Go ahead and speak.

If you hear a single beep, your call has voice-announced but your co-worker has their handsfree microphone muted (turned off).

3.(Optional) To make a voice-announced Intercom call ring, Dial 1.

To call a co-worker using a Hotline Function Key:

1.(Optional: Lift handset) Press the Hotline Key.

The Hotline Key is off when your co-worker is idle, on if busy, and flashing if in Do Not Disturb.

See the Terminal Feature Handbook for more Function Key types you can set up.

If the co-worker you call is busy:

1.For Camp-On, dial 2 and wait on the line for them to become free.

OR

1.For Callback, dial 2 and hang up.

2.Wait for the system to call you back, then answer to have your call automatically go through.

To cancel Callback, press CALL1 + Dial 870 + Hang up.

To Page a co-worker:

1.Press CALL1.

2.Dial *1 + 0 for All Call Page, or *1 + 1 through 8 for page groups.

To leave a message for a co-worker:

1.Call your co-worker on the Intercom + Press your Programmed Voice Mail Function Key or Dial 8.

To call your own mailbox:

1. Press your Programmed Voice Mail Function Key OR press CALL1 + Dial *8.

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Answering and Placing Calls

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Contents Multibutton Terminal User Guide Adjusting the Five-Position Viewing Angle Installing the Handset And Line CordRemoving and Reinstalling the Faceplate How To Use This GuideWhen using the instructions in this user guide, you Alphanumeric Display Secure Mode and DisplayUsing The Soft Keys Using The Function KeysUnderstanding the Ring/Message Lamp Abbreviated Dial Bin Keys Setting Up Your Abbreviated Dial Bin Keys Dial Using The Fixed Function KeysTo answer an outside call Outside CallsTo place an outside call To return a call in your Caller ID logIntercom Calls To And From Co-Workers To place your call on System Regular Hold Place a Call On HoldTo place your outside call on Exclusive Hold To pick up an outside call on HoldTo set up a conference/meeting Set Up a Conference Telephone MeetingTransfer a Call To a Co-worker To Transfer your call to a co-workerForward reroute Your Calls To cancel Call ForwardMenu Message WaitingTo answer a Message Waiting left for you Off Hook Ring, Back Light and HeadsetChange Your Ring Tones Dialing By Name Directory DialingTo change your extension’s incoming ring tones To listen to the incoming ring choicesSpecial Features For Attendants Using a DSS ConsoleTo install an optional headset Installing And Using a HeadsetTo program a Headset Key To use your headsetUsing the Headset with Automatic Answer for ACD Agents To program your extension’s name Programming Your Extension’s NameTo pick up CALL1 + ** + Announced extension Additional Quick Reference For Other FeaturesCalling Logging Into Your Mailbox To log into your mailbox from your own terminalTo log into your mailbox from a co-worker’s terminal To record a greeting for your mailbox Voice Mailbox BasicsTo record a name for your mailbox To enter a security code for your mailboxMore Mailbox Features To record and send a message to a co-workerTo listen to your messages Push More+ Optns+ Notif Push More+ Optns + ATimeVoice Mail Administrator Options To use the System Administrator optionsPush More+ Admin