NEC UX5000 manual Using the Headset with Automatic Answer for ACD Agents

Page 17

Installing And Using a Headset

Answer a ringing call by pressing the Headset key.

OR

Press the Headset key and then a line key to make a trunk call.

OR

Press the Headset key to get Intercom dial tone.

OR

If on a headset call, press the Headset key to hang up.

While talking with an outside party while on speakerphone or off-hook with the handset, ringing for an incoming call will not be heard in the headset.

Going off-hook with the handset while an incoming call is ringing can provide an inconsistent dial tone level.

Using the Headset with Automatic Answer for ACD Agents:

1.With the keyset in an idle state, press the CHECK key.

2.Press the programmed Headset Function Key (851:05) twice.

–Incoming CO calls to the agent will automatically be answered. Ringing Intercom calls will have to be answered manually.

3.Press the CLEAR key to return the display to idle.

–The Headset key blinks when Automatic Headset is activated.

–To cancel Automatic Headset, repeat these steps.

Features to Make You More Productive

17

Image 17

Contents Multibutton Terminal User Guide Adjusting the Five-Position Viewing Angle Installing the Handset And Line CordWhen using the instructions in this user guide, you Removing and Reinstalling the FaceplateHow To Use This Guide Alphanumeric Display Secure Mode and DisplayUnderstanding the Ring/Message Lamp Using The Soft KeysUsing The Function Keys Abbreviated Dial Bin Keys Setting Up Your Abbreviated Dial Bin Keys Dial Using The Fixed Function KeysTo answer an outside call Outside CallsTo place an outside call To return a call in your Caller ID logIntercom Calls To And From Co-Workers To place your call on System Regular Hold Place a Call On HoldTo place your outside call on Exclusive Hold To pick up an outside call on HoldTo set up a conference/meeting Set Up a Conference Telephone MeetingTransfer a Call To a Co-worker To Transfer your call to a co-workerForward reroute Your Calls To cancel Call ForwardMenu Message WaitingTo answer a Message Waiting left for you Off Hook Ring, Back Light and HeadsetChange Your Ring Tones Dialing By Name Directory DialingTo change your extension’s incoming ring tones To listen to the incoming ring choicesSpecial Features For Attendants Using a DSS ConsoleTo install an optional headset Installing And Using a HeadsetTo program a Headset Key To use your headsetUsing the Headset with Automatic Answer for ACD Agents To program your extension’s name Programming Your Extension’s NameTo pick up CALL1 + ** + Announced extension Additional Quick Reference For Other FeaturesTo log into your mailbox from a co-worker’s terminal Calling Logging Into Your MailboxTo log into your mailbox from your own terminal To record a greeting for your mailbox Voice Mailbox BasicsTo record a name for your mailbox To enter a security code for your mailboxTo listen to your messages More Mailbox FeaturesTo record and send a message to a co-worker Push More+ Optns+ Notif Push More+ Optns + ATimePush More+ Admin Voice Mail Administrator OptionsTo use the System Administrator options