Avaya 3.1.0 manual Receiving Calls, Making Restricted Calls

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Making and Answering Calls

Tip:

If the number is not exactly what you need to dial directly from the Incoming list, select the Edit# softkey to edit the number, and then select the Dial softkey.

To make calls using the corporate or personal directory

1.Select the Dir softkey to display the list of entries in the Corporate directory which may include external numbers; select the Dir softkey and then the MyDir softkey to display the list of personal directory entries.

Tip:

To view the next or previous set of entries, press the PAGE LEFT and PAGE

RIGHT () buttons.

2.Select the Line/Feature () button beside the number that you want to dial.

3.To place the call, perform one of the following actions:

●pick up the handset.

●press the SPEAKER () button.

●press a Line/Feature () button.

●press the HEADSET () button.

Making Restricted Calls

Your system may be configured with dialing restrictions and authorization codes to override them. Emergency calls will always override a restriction.

To make a restricted call using an authorization code

1.Dial the external number using any of the above dialing methods.

2.You will hear a stutter tone prompting you for an authorization code.

3.Dial the 6-10 digit authorization code, provided by the system administrator.

4.The call will complete.

Receiving Calls

The display shows information about incoming calls, including the name and number of the calling party. The information shown depends on the services offered by your service provider.

Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

May 2007 13

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Contents Avaya one-X Quick Edition Software License Contents Contents Default Function Softkey Label SW IP Do not disturb Accessing Telephone Applications and OptionsCustomizing Your Quick Edition IP Telephone Introducing Your TelephoneTo reset softkeys to factory defaults To disable a softkeyProgrammable Softkeys To program a softkeyAccessing user options when password protection is disabled Accessing user options when password protection is enabledDisplaying the User Options Menu Telephone Softkey FunctionsTo change your password Setting Password OptionsTo set a new password when the old one expires To enable or disable password protectionViewing and Modifying User Preferences Adjusting the VolumeMuting the Active Microphone Viewing and Changing the User LanguageChoosing a Personalized Ringer Tone Setting the Call Waiting ToneTo change the user language To select a ringer toneTelephone Accessories Setting the Contrast Level of the DisplayTo adjust the contrast level of the display Making and Answering CallsTo make calls manually To make a call using a speed dialTo make a call from the list of call logs To make a restricted call using an authorization code To make calls using the corporate or personal directoryReceiving Calls Making Restricted CallsTo answer or ignore a second incoming call To answer an incoming callTo ignore an incoming call Putting a Call on Hold Call HandlingTo put a single call on hold To retrieve a held callParking and Retrieving Calls Transferring CallsTo transfer a call and speak to the receiving party To transfer a call without speaking to the receiving partyTo retrieve a parked call from any other telephone Conference Calls To forward all calls to voicemail Call ForwardingTo forward unanswered calls to voicemail To forward calls to a directory numberTo forward calls to an external number To disable call forwardingTo change the number of rings before forwarding Zero-Redirect To enable or disable zero redirectTo specify a redirect number To view call log entries Using Call LogsTo edit a Call Log number before you dial the number To clear lists, all call logs, and/or reset the counter Using Voice MailTo delete a single entry KeyFunction User Keypad ShortcutsMain Menu Personal OptionsKey Function Caller Keypad ShortcutsRetrieving Voicemail Messages To play a voicemail message To access your voicemail using any telephoneTo monitor incoming voicemail messages To record your name Recording and Managing Personalized Voicemail GreetingsTo record a personalized greeting To delete a personalized greeting Corporate and Personal Directories Using DirectoriesTo view corporate and personal directory entries To change your name in the Corporate directoryTo add an entry manually Adding an Entry to Your Personal DirectoryTo copy an entry from the corporate directory Typing with the keypad Key ActionTo copy an entry from a voicemail record To copy an entry from the call logTo edit an entry in your personal directory Select My Personal Dir on the Copy Entry To menuTo delete an entry from your personal directory StatusTo view the status information for a monitored user To configure your own status informationTo dial a monitored user Status Icon List MeaningDo Not Disturb To enable or disable DNDTo change or remove your set status information To monitor subscribed users on your home screenSpeed Dial PagingTo broadcast an announcement to a paging zone To add a speed dial entry manually To view your speed dial listSelect Speed Dial on the Copy Entry To menu To delete a speed dial entry To edit a speed dial entryTo configure forwarding of email to voicemail Registration Information for Optional FeaturesEmail Forwarding of Voicemail On the User Options menu, click Voice MailPlaying an Audio File Attachment Select Enable NotificationTeleworker Application Web-based System AdministrationPage Telephone Options Main Menu Telephone OptionsTelephone Options Telephone User Option Menu Smtp Telephone Options Web Interface MenuSystem Options Telephone Menu System OptionsGateway Details System Options Web Interface MenuCDR Page Index Paging Password menu items

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

Another key characteristic of Avaya 3.1.0 is its support for cloud-based services. Organizations can take advantage of hybrid deployments, combining on-premises infrastructure with cloud capabilities. This flexibility enhances scalability, allowing businesses to adjust their communication solutions as they grow or adapt to changing market demands. The cloud integration also simplifies maintenance and updates, enabling organizations to stay current with the latest features without extensive downtime.

Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
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