Avaya 3.1.0 manual Using Directories, Corporate and Personal Directories

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Using Directories

Corporate and Personal Directories

Directories contain stored contact information such as names and telephone numbers. There are two types of directories:

●Corporate directory—Populated and updated automatically, it contains an entry for every Quick Edition IP telephone in the one-X Quick Edition network. You cannot add or delete these entries. Group names and extensions may also appear in a directory.

●Personal directory—This is your own directory. You can add, edit, or delete your entries.

To view corporate and personal directory entries

1.Select the Dir softkey. The list of entries in the Corporate directory is displayed.

2.If you want to view the entries in your Personal directory, select the MyDir softkey.

3.To navigate through the items in a directory, perform one of the following actions:

●select the PAGE LEFT or PAGE RIGHT () button to move through directory pages.

●use the dialpad to enter the first character of the name associated with the entry.

Tip:

A combination of both these methods may be used. For example, you could press 2 on the dialpad to move to the first entry starting with the letter B, and then select the PAGE LEFT or PAGE RIGHT () button to display the next or previous page.

To change your name in the Corporate directory

Enter your last name then first name to ensure that all names in the Corporate directory are sorted alphabetically by last name. The dial-by-name function of the Auto Attendant can match caller key presses to the directory name, starting with the first character of the last name.

1.Access the User Options menu (see Displaying the User Options Menu on page 7).

2.Select Name on the User Options menu.

3.Select the Chg softkey. The cursor is placed at the end of the existing name.

30 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

May 2007

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Contents Avaya one-X Quick Edition Software License Contents Contents Customizing Your Quick Edition IP Telephone Accessing Telephone Applications and OptionsDefault Function Softkey Label SW IP Do not disturb Introducing Your TelephoneProgrammable Softkeys To disable a softkeyTo reset softkeys to factory defaults To program a softkeyDisplaying the User Options Menu Accessing user options when password protection is enabledAccessing user options when password protection is disabled Telephone Softkey FunctionsTo set a new password when the old one expires Setting Password OptionsTo change your password To enable or disable password protectionMuting the Active Microphone Adjusting the VolumeViewing and Modifying User Preferences Viewing and Changing the User LanguageTo change the user language Setting the Call Waiting ToneChoosing a Personalized Ringer Tone To select a ringer toneTo adjust the contrast level of the display Setting the Contrast Level of the DisplayTelephone Accessories Making and Answering CallsTo make a call using a speed dial To make calls manuallyTo make a call from the list of call logs Receiving Calls To make calls using the corporate or personal directoryTo make a restricted call using an authorization code Making Restricted CallsTo answer an incoming call To answer or ignore a second incoming callTo ignore an incoming call To put a single call on hold Call HandlingPutting a Call on Hold To retrieve a held callTo transfer a call and speak to the receiving party Transferring CallsParking and Retrieving Calls To transfer a call without speaking to the receiving partyTo retrieve a parked call from any other telephone Conference Calls To forward unanswered calls to voicemail Call ForwardingTo forward all calls to voicemail To forward calls to a directory numberTo disable call forwarding To forward calls to an external numberTo change the number of rings before forwarding To enable or disable zero redirect Zero-RedirectTo specify a redirect number Using Call Logs To view call log entriesTo edit a Call Log number before you dial the number Using Voice Mail To clear lists, all call logs, and/or reset the counterTo delete a single entry Main Menu User Keypad ShortcutsKeyFunction Personal OptionsCaller Keypad Shortcuts Key FunctionRetrieving Voicemail Messages To access your voicemail using any telephone To play a voicemail messageTo monitor incoming voicemail messages Recording and Managing Personalized Voicemail Greetings To record your nameTo record a personalized greeting To delete a personalized greeting To view corporate and personal directory entries Using DirectoriesCorporate and Personal Directories To change your name in the Corporate directoryTo copy an entry from the corporate directory Adding an Entry to Your Personal DirectoryTo add an entry manually Typing with the keypad Key ActionTo edit an entry in your personal directory To copy an entry from the call logTo copy an entry from a voicemail record Select My Personal Dir on the Copy Entry To menuStatus To delete an entry from your personal directoryTo dial a monitored user To configure your own status informationTo view the status information for a monitored user Status Icon List MeaningTo change or remove your set status information To enable or disable DNDDo Not Disturb To monitor subscribed users on your home screenPaging Speed DialTo broadcast an announcement to a paging zone To view your speed dial list To add a speed dial entry manuallySelect Speed Dial on the Copy Entry To menu To edit a speed dial entry To delete a speed dial entryEmail Forwarding of Voicemail Registration Information for Optional FeaturesTo configure forwarding of email to voicemail On the User Options menu, click Voice MailSelect Enable Notification Playing an Audio File AttachmentWeb-based System Administration Teleworker ApplicationPage Telephone Options Telephone Options Main MenuTelephone Options Telephone User Option Menu Telephone Options Web Interface Menu SmtpSystem Options System Options Telephone MenuSystem Options Web Interface Menu Gateway DetailsCDR Page Index Paging Password menu items

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

Another key characteristic of Avaya 3.1.0 is its support for cloud-based services. Organizations can take advantage of hybrid deployments, combining on-premises infrastructure with cloud capabilities. This flexibility enhances scalability, allowing businesses to adjust their communication solutions as they grow or adapt to changing market demands. The cloud integration also simplifies maintenance and updates, enabling organizations to stay current with the latest features without extensive downtime.

Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
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