Avaya 3.1.0 manual Call Handling, Putting a Call on Hold, To put a single call on hold

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Call Handling

Call Handling

Putting a Call on Hold

You can put a call on hold to temporarily remove yourself from the call. While the active call is on hold, you can make outgoing calls or answer incoming calls.

To put a single call on hold

●Press the HOLD () button. You can replace the handset without losing the call.

To retrieve a held call

●To take the call off hold, perform one of the following actions:

●Pick up the handset and press the HOLD () button.

●For hands-free operation, press the Line/Feature () button associated with the held line or press the HOLD () button.

●If you are using a headset, press the HOLD () button.

There may be a slight delay before the call becomes active again.

To put an active call on hold while you place a new call

You can hold an active call while you place a call to another party.

1.Press the HOLD () button.

2.Press a Line/Feature () button. Place and conclude the new call.

3.Retrieve the held call.

To put an active call on hold while you answer a second call

If someone calls you while you are engaged in a call, you will be alerted to the call by the Message Waiting indicator, which begins to flash. In addition, a ringing () icon will appear in the display beside one of the Line/Feature () buttons. You can put the active call on hold while you answer the incoming call.

1.When information about an incoming call appears in the display, select the Line/Feature () button that corresponds to the incoming call.

The active call is automatically put on hold. The display shows an associated HELD softkey on the right side of the display.

2.Conduct and conclude the new call.

3.To retrieve the held call, select the HELD softkey that corresponds to the held line.

Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

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Contents Avaya one-X Quick Edition Software License Contents Contents Introducing Your Telephone Accessing Telephone Applications and OptionsDefault Function Softkey Label SW IP Do not disturb Customizing Your Quick Edition IP TelephoneTo program a softkey To disable a softkeyTo reset softkeys to factory defaults Programmable SoftkeysTelephone Softkey Functions Accessing user options when password protection is enabledAccessing user options when password protection is disabled Displaying the User Options MenuTo enable or disable password protection Setting Password OptionsTo change your password To set a new password when the old one expiresViewing and Changing the User Language Adjusting the VolumeViewing and Modifying User Preferences Muting the Active MicrophoneTo select a ringer tone Setting the Call Waiting ToneChoosing a Personalized Ringer Tone To change the user languageMaking and Answering Calls Setting the Contrast Level of the DisplayTelephone Accessories To adjust the contrast level of the displayTo make a call using a speed dial To make calls manuallyTo make a call from the list of call logs Making Restricted Calls To make calls using the corporate or personal directoryTo make a restricted call using an authorization code Receiving CallsTo answer an incoming call To answer or ignore a second incoming callTo ignore an incoming call To retrieve a held call Call HandlingPutting a Call on Hold To put a single call on holdTo transfer a call without speaking to the receiving party Transferring CallsParking and Retrieving Calls To transfer a call and speak to the receiving partyTo retrieve a parked call from any other telephone Conference Calls To forward calls to a directory number Call ForwardingTo forward all calls to voicemail To forward unanswered calls to voicemailTo disable call forwarding To forward calls to an external numberTo change the number of rings before forwarding To enable or disable zero redirect Zero-RedirectTo specify a redirect number Using Call Logs To view call log entriesTo edit a Call Log number before you dial the number Using Voice Mail To clear lists, all call logs, and/or reset the counterTo delete a single entry Personal Options User Keypad ShortcutsKeyFunction Main MenuKey Function Caller Keypad ShortcutsRetrieving Voicemail Messages To access your voicemail using any telephone To play a voicemail messageTo monitor incoming voicemail messages Recording and Managing Personalized Voicemail Greetings To record your nameTo record a personalized greeting To delete a personalized greeting To change your name in the Corporate directory Using DirectoriesCorporate and Personal Directories To view corporate and personal directory entriesTyping with the keypad Key Action Adding an Entry to Your Personal DirectoryTo add an entry manually To copy an entry from the corporate directorySelect My Personal Dir on the Copy Entry To menu To copy an entry from the call logTo copy an entry from a voicemail record To edit an entry in your personal directoryTo delete an entry from your personal directory StatusStatus Icon List Meaning To configure your own status informationTo view the status information for a monitored user To dial a monitored userTo monitor subscribed users on your home screen To enable or disable DNDDo Not Disturb To change or remove your set status informationPaging Speed DialTo broadcast an announcement to a paging zone To view your speed dial list To add a speed dial entry manuallySelect Speed Dial on the Copy Entry To menu To delete a speed dial entry To edit a speed dial entryOn the User Options menu, click Voice Mail Registration Information for Optional FeaturesTo configure forwarding of email to voicemail Email Forwarding of VoicemailPlaying an Audio File Attachment Select Enable NotificationTeleworker Application Web-based System AdministrationPage Telephone Options Telephone Options Main MenuTelephone Options Telephone User Option Menu Smtp Telephone Options Web Interface MenuSystem Options Telephone Menu System OptionsGateway Details System Options Web Interface MenuCDR Page Index Paging Password menu items

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

Another key characteristic of Avaya 3.1.0 is its support for cloud-based services. Organizations can take advantage of hybrid deployments, combining on-premises infrastructure with cloud capabilities. This flexibility enhances scalability, allowing businesses to adjust their communication solutions as they grow or adapt to changing market demands. The cloud integration also simplifies maintenance and updates, enabling organizations to stay current with the latest features without extensive downtime.

Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
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