Avaya 3.1.0 manual Transferring Calls, Parking and Retrieving Calls, To park a call

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Transferring Calls

Tip:

You can transfer all incoming calls to another telephone automatically by defining call-forwarding rules. For more information, see Call Forwarding on page 19.

To transfer a call and speak to the receiving party

1.With the calling party on the line, press the TRANSFER () button.

2.When you hear the dial tone, dial the number, or select the FrDir softkey and select the number from a directory.

3.After the dialed party answers your call, announce the caller.

4.When you are ready to transfer the call, press the TRANSFER () button.

5.Select the Ok softkey.

To transfer a call without speaking to the receiving party

1.With the calling party on the line, press the TRANSFER () button.

2.When you hear the dial tone, dial the number, or select the FrDir softkey and select the number from a directory.

3.When you hear the telephone at the far end begin to ring, hang up.

Parking and Retrieving Calls

The Call Park-Retrieve feature lets you “park” a call that can be retrieved from any Quick Edition IP telephone in the one-X Quick Edition network.

For example, a store clerk can answer a call, “park” the call, and page another department to take the call. A clerk in a different area of the store can retrieve the call and talk to the party. The second clerk can also “park” the call which can be retrieved at different telephone.

The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played every 30 seconds on the one-X Quick Edition telephone that was used to park the call.

To park a call

The display shows a Park softkey when an active call can be parked. A one-X Quick Edition network can support up to 20 parked calls. You cannot park a call that is in a conference.

1.While the call is active, select the Park softkey. Make a note of the displayed identifier; dialing the identifier from another phone will retrieve the call.

16 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

May 2007

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Contents Avaya one-X Quick Edition Software License Contents Contents Accessing Telephone Applications and Options Default Function Softkey Label SW IP Do not disturbCustomizing Your Quick Edition IP Telephone Introducing Your TelephoneTo disable a softkey To reset softkeys to factory defaultsProgrammable Softkeys To program a softkeyAccessing user options when password protection is enabled Accessing user options when password protection is disabledDisplaying the User Options Menu Telephone Softkey FunctionsSetting Password Options To change your passwordTo set a new password when the old one expires To enable or disable password protectionAdjusting the Volume Viewing and Modifying User PreferencesMuting the Active Microphone Viewing and Changing the User LanguageSetting the Call Waiting Tone Choosing a Personalized Ringer ToneTo change the user language To select a ringer toneSetting the Contrast Level of the Display Telephone AccessoriesTo adjust the contrast level of the display Making and Answering CallsTo make calls manually To make a call using a speed dialTo make a call from the list of call logs To make calls using the corporate or personal directory To make a restricted call using an authorization codeReceiving Calls Making Restricted CallsTo answer or ignore a second incoming call To answer an incoming callTo ignore an incoming call Call Handling Putting a Call on HoldTo put a single call on hold To retrieve a held callTransferring Calls Parking and Retrieving CallsTo transfer a call and speak to the receiving party To transfer a call without speaking to the receiving partyTo retrieve a parked call from any other telephone Conference Calls Call Forwarding To forward all calls to voicemailTo forward unanswered calls to voicemail To forward calls to a directory numberTo forward calls to an external number To disable call forwardingTo change the number of rings before forwarding Zero-Redirect To enable or disable zero redirectTo specify a redirect number To view call log entries Using Call LogsTo edit a Call Log number before you dial the number To clear lists, all call logs, and/or reset the counter Using Voice MailTo delete a single entry User Keypad Shortcuts KeyFunctionMain Menu Personal OptionsCaller Keypad Shortcuts Key FunctionRetrieving Voicemail Messages To play a voicemail message To access your voicemail using any telephoneTo monitor incoming voicemail messages To record your name Recording and Managing Personalized Voicemail GreetingsTo record a personalized greeting To delete a personalized greeting Using Directories Corporate and Personal DirectoriesTo view corporate and personal directory entries To change your name in the Corporate directoryAdding an Entry to Your Personal Directory To add an entry manuallyTo copy an entry from the corporate directory Typing with the keypad Key ActionTo copy an entry from the call log To copy an entry from a voicemail recordTo edit an entry in your personal directory Select My Personal Dir on the Copy Entry To menuStatus To delete an entry from your personal directoryTo configure your own status information To view the status information for a monitored userTo dial a monitored user Status Icon List MeaningTo enable or disable DND Do Not DisturbTo change or remove your set status information To monitor subscribed users on your home screenSpeed Dial PagingTo broadcast an announcement to a paging zone To add a speed dial entry manually To view your speed dial listSelect Speed Dial on the Copy Entry To menu To edit a speed dial entry To delete a speed dial entryRegistration Information for Optional Features To configure forwarding of email to voicemailEmail Forwarding of Voicemail On the User Options menu, click Voice MailSelect Enable Notification Playing an Audio File AttachmentWeb-based System Administration Teleworker ApplicationPage Telephone Options Main Menu Telephone OptionsTelephone Options Telephone User Option Menu Telephone Options Web Interface Menu SmtpSystem Options System Options Telephone MenuSystem Options Web Interface Menu Gateway DetailsCDR Page Index Paging Password menu items

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

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Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
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