Avaya 3.1.0 manual To answer an incoming call, To answer or ignore a second incoming call

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Tip:

If you do not want to receive calls, you can activate the Do Not Disturb feature. See Do Not Disturb on page 35.

To answer an incoming call

1.To answer a call, perform one of the following actions:

●pick up the handset.

●press the SPEAKER () button or the associated Line/Feature () button.

●press the HEADSET () button.

2.To hang up, perform one of the following actions:

●return the handset to its cradle.

●press the SPEAKER () button.

●press the HEADSET () button.

To answer or ignore a second incoming call

1.You must choose to Answer or Ignore the second call before you can perform actions on the first call (i.e. hold, transfer, conference).

2.If you choose to Answer, the first call is automatically put on hold.

3.Complete the second call: talk to the caller, transfer, park, or place the caller on hold.

Tip:

When you have multiple incoming calls (more than three for the 4610 and more than four for the 4621) you must Transfer (see page 16), Park (see page 16), or place the active call on Hold (see page 15) before you answer the next call.

To ignore an incoming call

●Select the Ignore softkey while the telephone is ringing.

The telephone immediately stops ringing. If call-forwarding has been defined (see Call Forwarding on page 19), the call is handled accordingly.

14 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

May 2007

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Contents Avaya one-X Quick Edition Software License Contents Contents Customizing Your Quick Edition IP Telephone Accessing Telephone Applications and OptionsDefault Function Softkey Label SW IP Do not disturb Introducing Your TelephoneProgrammable Softkeys To disable a softkeyTo reset softkeys to factory defaults To program a softkeyDisplaying the User Options Menu Accessing user options when password protection is enabledAccessing user options when password protection is disabled Telephone Softkey FunctionsTo set a new password when the old one expires Setting Password OptionsTo change your password To enable or disable password protectionMuting the Active Microphone Adjusting the VolumeViewing and Modifying User Preferences Viewing and Changing the User LanguageTo change the user language Setting the Call Waiting ToneChoosing a Personalized Ringer Tone To select a ringer toneTo adjust the contrast level of the display Setting the Contrast Level of the DisplayTelephone Accessories Making and Answering CallsTo make a call from the list of call logs To make a call using a speed dialTo make calls manually Receiving Calls To make calls using the corporate or personal directoryTo make a restricted call using an authorization code Making Restricted CallsTo ignore an incoming call To answer an incoming callTo answer or ignore a second incoming call To put a single call on hold Call HandlingPutting a Call on Hold To retrieve a held callTo transfer a call and speak to the receiving party Transferring CallsParking and Retrieving Calls To transfer a call without speaking to the receiving partyTo retrieve a parked call from any other telephone Conference Calls To forward unanswered calls to voicemail Call ForwardingTo forward all calls to voicemail To forward calls to a directory numberTo change the number of rings before forwarding To disable call forwardingTo forward calls to an external number To specify a redirect number To enable or disable zero redirectZero-Redirect To edit a Call Log number before you dial the number Using Call LogsTo view call log entries To delete a single entry Using Voice MailTo clear lists, all call logs, and/or reset the counter Main Menu User Keypad ShortcutsKeyFunction Personal OptionsCaller Keypad Shortcuts Key FunctionRetrieving Voicemail Messages To monitor incoming voicemail messages To access your voicemail using any telephoneTo play a voicemail message To record a personalized greeting Recording and Managing Personalized Voicemail GreetingsTo record your name To delete a personalized greeting To view corporate and personal directory entries Using DirectoriesCorporate and Personal Directories To change your name in the Corporate directoryTo copy an entry from the corporate directory Adding an Entry to Your Personal DirectoryTo add an entry manually Typing with the keypad Key ActionTo edit an entry in your personal directory To copy an entry from the call logTo copy an entry from a voicemail record Select My Personal Dir on the Copy Entry To menuStatus To delete an entry from your personal directoryTo dial a monitored user To configure your own status informationTo view the status information for a monitored user Status Icon List MeaningTo change or remove your set status information To enable or disable DNDDo Not Disturb To monitor subscribed users on your home screenTo broadcast an announcement to a paging zone PagingSpeed Dial Select Speed Dial on the Copy Entry To menu To view your speed dial listTo add a speed dial entry manually To edit a speed dial entry To delete a speed dial entryEmail Forwarding of Voicemail Registration Information for Optional FeaturesTo configure forwarding of email to voicemail On the User Options menu, click Voice MailSelect Enable Notification Playing an Audio File AttachmentWeb-based System Administration Teleworker ApplicationPage Telephone Options Telephone User Option Menu Telephone OptionsTelephone Options Main Menu Telephone Options Web Interface Menu SmtpSystem Options System Options Telephone MenuSystem Options Web Interface Menu Gateway DetailsCDR Page Index Paging Password menu items

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

Another key characteristic of Avaya 3.1.0 is its support for cloud-based services. Organizations can take advantage of hybrid deployments, combining on-premises infrastructure with cloud capabilities. This flexibility enhances scalability, allowing businesses to adjust their communication solutions as they grow or adapt to changing market demands. The cloud integration also simplifies maintenance and updates, enabling organizations to stay current with the latest features without extensive downtime.

Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
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