Aastra Telecom 480I manual Handling Calls, Placing a Call on Hold, Transferring a Call

Calls	Handling Calls
	or place a call on hold.
	When you are connected to a
	call, you can use the hard keys on
Handling	the phone to transfer, conference
	Placing a Call on Hold
	When you place a call on hold,
	only your phone can retrieve the
			￿	￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿
				￿￿￿￿￿
	call. To place a call on hold:
	1. Connect to the call (if not
		already connected).
	2. Press the Hold softkey.

The line/call appearance light will begin to flash slowly. The screen will display “Hold∆ with the line number the call is held at on your phone.

When on Hold

When you have been placed

on hold,￿￿you￿￿cannot￿￿￿￿￿￿￿hear￿￿￿￿￿any voice from the caller. The line/call appearance￿￿light￿￿￿￿￿￿￿￿￿for the line you are on￿will remain￿ solid to indicate that you￿are still connected.

Automatic Hold

When juggling multiple calls, you do not have to press the hold button to go from one call to the

next. The phone will automatically put your current call on hold when you press a new line/call appearance button.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing the 3and 4navigation keys. To reconnect to a call, press the line

/call appearance button where this call is being held or press the Pickup softkey.

Transferring a Call

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or go back to the original call.

To transfer a call to another extension:

1.Connect to the call you

wish to transfer (if not already connected).

2.Press the .button.

3.Enter the extension number of the person you wish to transfer the call to.

480i IP Phone User Guide 15