Aastra Telecom 480I manual Troubleshooting

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Troubleshooting

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in

the Aastra 480i Installation Guide for details.

Why is my speakerphone not working?

If you press the d/fbutton and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use. Press d/fa second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing d/f. See the section “Customizing your phone” in the 480i Installation Guide for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 480i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 480i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 480i Installation Guide for information.

What are services, and how do I use them?

Services on the IP phone include:

Customized features

Callers List

Directory List

Voicemail

See the section, "Services" on page 17 more information about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

"Finding Your Phone’s IP Address" on page 5.

Troubleshooting

24480i IP Phone User Guide

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Contents 480i SIP IP Phone Page Software License Agreement Page Contents Table of ContentsPage Documentation About this GuideAbout this Guide IntroductionInstallation and Setup IntroductionGetting Started When You First Plug Your PhoneGetting Started Updating Your PhoneRestarting Your Phone From the Aastra Web UI Click on Operation-ResetNetwork Disconnected From the IP PhoneCustomizing Your Phone Setting Your OptionsCustomizing Your Phone Aastra Web UIAccessing the Aastra Web UI StatusOperation Hard keys Using the 480i PhoneUsing the 480i Phone Multiple Line and Call AppearancesSoftkeys Idle StateCustomized Softkeys Softkeys as Line/Call Appearances Line/Call Appearance LightsSoftkeys as Customized Speeddials Softkeys as Customized Busy Lamp Field BLFSoftkeys as Customized Do not Disturb Connected State Softkeys as Customized BLF ListMaking Calls Making CallsDialing a Number Live Advanced Volume Controls for the Headset Mic Using a HeadsetTo Make and Receive Calls Using a Headset RedialReceiving Calls Answering an Incoming CallHandling Calls Placing a Call on HoldTransferring a Call Handling CallsConferencing Calls Additional Features Additional FeaturesCallers List Select Custom FeaturesUsing the Callers List From the IP phone UIDirectory List Missed Calls IndicatorAccessing and Clearing Missed Calls Click on Operation-DirectoryDirectory List Limitations Using the Directory ListServer to IP Phone Download Directory List LimitationsUsing Voicemail VoicemailCall Forwarding Setting Call ForwardingFor Global Call Forward Settings Call ForwardingLanguage Setting LanguageLanguage Select English, French, or Span- ishTroubleshooting TroubleshootingWhy does my phone display Bad Encrypted Config? How do I change my User Password?Why does my phone display the No Service message? How do I restart the IP phone?Warranty Repair Services Limited WarrantyLimited Warranty After Warranty ServiceLimited Warranty Page Index Index Aastra Telecom Inc.2005
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