Polycom IP 5000 manual Controls, Functioning on

Page 62

Polycom® SoundStation® IP 5000 Phone User Guide

Controls

Symptom	Problem	Corrective Action

The dial pad doesn’t work.	The dial pad on the phone	Try the following:
	doesn’t respond.	• Check for a response from other
		feature keys or from the dial pad.
		• Place a call to the phone from a known
		working telephone. Check for display
		updates.
		• Check if the LAN port is active.
		Press	, and then select Status >
		Network > Ethernet. From the
		Ethernet screen, scroll to LAN port
		and verify that it’s Active.
		• Check the termination at the switch or
		hub end of the network LAN cable.
		Ensure that the switch/hub port is
		operational (if it isn’t accessible,
		contact your system administrator).
		• Restart the phone (see Overall
		Functioning on page 58).
		(Before restarting your phone, contact
		your system administrator. Your
		system administrator may want to
		troubleshoot the phone in more detail
		before restarting the phone and
		losing current status information.)

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Contents IP 5000 Phone Limitation of Liability TrademarksDisclaimer Customer FeedbackContents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Changes to This Guide Before You Use Your PhoneUsing the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description Navigating Menus and Calls If you want to Then do thisEntering Data and Enabling Items URLTo access the Web Configuration Utility for your phone Calling and Answering Answering CallsPlacing Calls Press or the Answer soft keyCalling by Entering an IP Address or URL To view this call list Press this arrow keyPress , and then select Features Corporate Directory Use the speed dial feature for fast, automated dialingWhile Your Phone Rings Ending CallsRejecting Calls While Your Phone Rings Forwarding Calls While Your Phone RingsTransferring Calls During CallsHolding and Resuming Calls Hosting Conference Calls Holding and Resuming Conferences Changing the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Diverting Calls from a Contact to Another PartyPress , and then select Features Messages Message Center Using Voice MailUsing Instant Messaging Sending Instant Messages Press , and then select Features Messages Instant MessagesManaging Instant Messages Working with Call Lists Viewing Call ListsClearing Call List Entries Searching Contact Directory Working with Contact DirectoryEditing Call List Entries Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Working with Corporate Directory Searching Corporate DirectorySaving Corporate Directory Search Results Using Buddy Lists Updating Presence SettingsIntegrating with Microsoft Lync Server Selecting Contacts to MonitorBlocking Contacts from Viewing Your Status Select Features Presence Blocked List Features Presence Watcher ListWatcher List Press , and then select Features Presence Buddy StatusMonitoring the Status of Contacts in Your Buddy List Presence Icon Buddy StatusAccessing Personal Phone Settings with User Profiles Logging In and Out of a PhonePress , and then select Features User Login Log out Placing Calls from Phones that are in the Logged Out StateChanging Your Login Password Locking the PhoneAbout Your User Password Locking and Unlocking Your PhoneCalling and Answering from a Locked Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending and Receiving PagesReceiving Pages Adjusting the Volume of Pages Integrating with Microsoft Lync Server Allowing Pages to Play During Active CallsChanging the Ring Tone Customizing What is HeardPress , and then select Settings Basic Login Credentials Changing the Ringer Volume Setting Unique Ring Tones for ContactsChanging the Speaker Volume Muting the Microphone Press , and then select Settings Basic Preferences LanguageCustomizing the Phone Display Changing the LanguageChanging the Time and Date Display Changing the Screen Contrast Updating the BacklightSelect Backlight Idle Intensity Press , and then select Settings Basic Backlight IntensityPress , and then select Settings Basic Backlight Timeout Select Maximum IntensitySymptom Problem Corrective Action TroubleshootingPower and Startup Network Ethernet. FromControls Functioning onAccess to Screens and Systems CallingOverall Functioning DisplaysAudio Basic Restart PhoneTesting Phone Hardware Investigating Phone WarningsPolycom SoundStation IP 5000 Phone User Guide Limitations of Liability Service AgreementsGoverning Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance CE Mark R & TTE Directive EU only Australia Warning Safety and ComplianceNew Zealand Telepermit Restriction of Hazardous Substances RoHSPolycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office

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