Polycom IP 5000 manual Testing Phone Hardware, Investigating Phone Warnings

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Polycom® SoundStation® IP 5000 Phone User Guide

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, display, and LEDs. See your system administrator for instructions on how to perform these tests.

To access the diagnostics menus:

>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or LED Diagnostics.

Investigating Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar. The warning icon lets you know that your phone has one or more issues that you should know about. You can view information about phone issues from the Warnings screen.

To view a detailed list of phone issues:

>>Press , and then select Status > Diagnostics > Warnings.

The Warnings screen displays, listing any phone issues. To view details, scroll to a warning and press the Details soft key.

After you view the phone warnings, you can press the Clear Icon soft key to remove the icon from the status bar. The warning will still display in the Warnings list until the phone issue is fixed.

Each time your phone has a warning that you haven’t viewed, displays.

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Contents IP 5000 Phone Disclaimer TrademarksLimitation of Liability Customer FeedbackContents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Before You Use Your Phone Changes to This GuideUsing the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and CallsURL Entering Data and Enabling ItemsTo access the Web Configuration Utility for your phone Answering Calls Calling and AnsweringPress or the Answer soft key Placing CallsTo view this call list Press this arrow key Calling by Entering an IP Address or URLUse the speed dial feature for fast, automated dialing Press , and then select Features Corporate DirectoryEnding Calls While Your Phone RingsForwarding Calls While Your Phone Rings Rejecting Calls While Your Phone RingsTransferring Calls During CallsHolding and Resuming Calls Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are AnsweredRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbPress , and then select Features Messages Message Center Using Voice MailUsing Instant Messaging Sending Instant Messages Press , and then select Features Messages Instant MessagesManaging Instant Messages Viewing Call Lists Working with Call ListsClearing Call List Entries Searching Contact Directory Working with Contact DirectoryEditing Call List Entries Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Searching Corporate Directory Working with Corporate DirectorySaving Corporate Directory Search Results Updating Presence Settings Using Buddy ListsIntegrating with Microsoft Lync Server Selecting Contacts to MonitorBlocking Contacts from Viewing Your Status Features Presence Watcher List Select Features Presence Blocked ListMonitoring the Status of Contacts in Your Buddy List Press , and then select Features Presence Buddy StatusWatcher List Presence Icon Buddy StatusLogging In and Out of a Phone Accessing Personal Phone Settings with User ProfilesPlacing Calls from Phones that are in the Logged Out State Press , and then select Features User Login Log outLocking the Phone Changing Your Login PasswordLocking and Unlocking Your Phone About Your User PasswordCalling and Answering from a Locked Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending and Receiving Pages Group Paging ModeReceiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Integrating with Microsoft Lync ServerChanging the Ring Tone Customizing What is HeardPress , and then select Settings Basic Login Credentials Changing the Ringer Volume Setting Unique Ring Tones for ContactsChanging the Speaker Volume Customizing the Phone Display Press , and then select Settings Basic Preferences LanguageMuting the Microphone Changing the LanguageChanging the Time and Date Display Updating the Backlight Changing the Screen ContrastPress , and then select Settings Basic Backlight Timeout Press , and then select Settings Basic Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensityPower and Startup TroubleshootingSymptom Problem Corrective Action Network Ethernet. FromFunctioning on ControlsCalling Access to Screens and SystemsAudio DisplaysOverall Functioning Basic Restart PhoneInvestigating Phone Warnings Testing Phone HardwarePolycom SoundStation IP 5000 Phone User Guide Limitations of Liability Service AgreementsGoverning Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsSafety and Compliance CE Mark R & TTE Directive EU only New Zealand Telepermit Safety and ComplianceAustralia Warning Restriction of Hazardous Substances RoHSPolycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office

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