Polycom IP 5000 manual Troubleshooting, Power and Startup, Symptom Problem Corrective Action

Page 61

Polycom® SoundStation® IP 5000 Phone User Guide

Troubleshooting

The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. Problems are grouped as follows:

•Power and Startup on page 55

•Controls on page 56

•Access to Screens and Systems on page 57

•Calling on page 57

•Displays on page 58

•Audio on page 58

•Overall Functioning on page 58

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware (see Testing Phone Hardware on page 59).

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar. You can view details about phone issues from the Warnings screen. For more information, see Investigating Phone Warnings on page 59.

Power and Startup

Symptom	Problem	Corrective Action

The display shows Network Link	The network cable isn’t properly	Try the following:
is Down.	connected.	• Check the cable termination at the
		switch or hub (furthest end of the
		cable from the phone).
		• Check that the switch or hub is
		operational (flashing link/status
		lights).
		• Verify that the LAN port is active.
		Press	, and then select Status >
		Network > Ethernet. From the
		Ethernet screen, scroll to LAN port
		and verify that it’s Active.

55

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Contents IP 5000 Phone Disclaimer TrademarksLimitation of Liability Customer FeedbackContents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Before You Use Your Phone Changes to This GuideUsing the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and CallsURL Entering Data and Enabling ItemsTo access the Web Configuration Utility for your phone Answering Calls Calling and AnsweringPress or the Answer soft key Placing CallsTo view this call list Press this arrow key Calling by Entering an IP Address or URLUse the speed dial feature for fast, automated dialing Press , and then select Features Corporate DirectoryEnding Calls While Your Phone RingsForwarding Calls While Your Phone Rings Rejecting Calls While Your Phone RingsHolding and Resuming Calls During CallsTransferring Calls Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are AnsweredRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbUsing Instant Messaging Using Voice MailPress , and then select Features Messages Message Center Managing Instant Messages Press , and then select Features Messages Instant MessagesSending Instant Messages Viewing Call Lists Working with Call ListsClearing Call List Entries Editing Call List Entries Working with Contact DirectorySearching Contact Directory Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Searching Corporate Directory Working with Corporate DirectorySaving Corporate Directory Search Results Updating Presence Settings Using Buddy ListsBlocking Contacts from Viewing Your Status Selecting Contacts to MonitorIntegrating with Microsoft Lync Server Features Presence Watcher List Select Features Presence Blocked ListMonitoring the Status of Contacts in Your Buddy List Press , and then select Features Presence Buddy StatusWatcher List Presence Icon Buddy StatusLogging In and Out of a Phone Accessing Personal Phone Settings with User ProfilesPlacing Calls from Phones that are in the Logged Out State Press , and then select Features User Login Log outLocking the Phone Changing Your Login PasswordLocking and Unlocking Your Phone About Your User PasswordCalling and Answering from a Locked Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending and Receiving Pages Group Paging ModeReceiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Integrating with Microsoft Lync ServerPress , and then select Settings Basic Login Credentials Customizing What is HeardChanging the Ring Tone Changing the Speaker Volume Setting Unique Ring Tones for ContactsChanging the Ringer Volume Customizing the Phone Display Press , and then select Settings Basic Preferences LanguageMuting the Microphone Changing the LanguageChanging the Time and Date Display Updating the Backlight Changing the Screen ContrastPress , and then select Settings Basic Backlight Timeout Press , and then select Settings Basic Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensityPower and Startup TroubleshootingSymptom Problem Corrective Action Network Ethernet. FromFunctioning on ControlsCalling Access to Screens and SystemsAudio DisplaysOverall Functioning Basic Restart PhoneInvestigating Phone Warnings Testing Phone HardwarePolycom SoundStation IP 5000 Phone User Guide Governing Law Service AgreementsLimitations of Liability Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsSafety and Compliance CE Mark R & TTE Directive EU only New Zealand Telepermit Safety and ComplianceAustralia Warning Restriction of Hazardous Substances RoHSPolycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office

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