Panasonic KX-TG2631 operating instructions Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and fully
	charged (page 12).
	LCheck the connections (page 10).
	LUnplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	LThe handset has not been registered to the base unit.
	Register the handset (page 42).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly connected
	(page 10).
	LDisconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone company.

Programmable settings

Problem	Cause/solution
I cannot program items.	LWhile another user is listening to messages or the
	answering system is answering a call, you cannot
	program items. Try again later.

While programming, the	LA call is being received. Answer the call and start again
handset starts to ring.	after hanging up.

Battery recharge

Problem	Cause/solution
I charged the battery fully,	LClean the charge contacts and charge again (page 13).
but 7continues to	LThe battery may need to be replaced with a new one
flash, or 8is	(page 12).
displayed.

The handset display is	LConfirm that the battery is properly installed.
blank.	LFully charge the battery (page 12).

46For assistance, please visit http://www.panasonic.com/phonehelp

Image 46

Contents Operating Instructions Making/Answering Calls Introduction Thank you for purchasing a Panasonic cordless telephoneAbout these operating instructions Symbols used in these operating instructionsDescriptions of the multiple handsets and charger Included accessories Accessory informationQuantity Accessory item Order number Accessory item Order number Additional/replacement accessoriesSales and support information Important safety instructions Save These InstructionsBattery InstallationMedical Environment For best performanceBase unit location/avoiding noise Routine careSetting up the base unit Connecting the AC adaptor and telephone line cordIf you subscribe to a DSL service Setting up the handsetConnecting the charger Available modelBattery charge Battery installation/replacementBase unit Panasonic battery performance Operation Operating time Battery level Battery iconCharger Available model Controls Adjusting audio volume Ringer indicator Message indicator Receiver DisplayExample Flash Using the navigator key Microphone Charge contactsHandset soft keys DisplaysBase unit display items Displayed Meaning Handset display items Displayed Meaning item Setting the unit before useDialing mode Display languageDate and time Example 930 09Making calls Useful features during a call Answering callsMute For Call Waiting service usersTemporary tone dialing for rotary/ pulse service users Flash buttonCall share Available model Adding items to the phonebook Handset phonebookFinding and calling a phonebook item Erasing items in the phonebook Editing items in the phonebookChain dial Copying an item Copying all itemsMissed calls Using Caller ID serviceCaller ID features Private name displayViewing the caller list and calling back Caller ID number auto edit featureCaller list Editing a caller’s phone number before calling backOFF Erasing selected caller information Storing caller information into the phonebookSave Clear iOFF Erasing all caller informationProgramming by scrolling through the display menus Programmable settingsSave iOFF Main menu Sub-menu Main menu Sub-menu Feature Setting code System Code Programming using the direct commandsMenu Ring count Customer support Turning the answering system on/off Answering systemRecording your greeting message Skipping a message Pausing a messagePrerecorded greeting message Erasing a messageVoice guidance Answering system commandsKey Command Calling back Caller ID subscribers onlyKey Remote command Using the answering system remotelyRemote commands Remote operationRing count Answering system settingsRemote code Turning on the answering system remotelyCaller’s recording time For Voice Mail service subscribersMessage alert KX-TG2631 IntercomKX-TG2632 Transferring calls between handsets, conference calls Answering transferred callsRegistering a handset KX-TG2631 HandsetBase unit Wall mountingCharger Switching a call between the headset and speakerphone Headset optionalError messages Display message Cause/solutionProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Making/answering calls, intercomPhonebook Problem Cause/solution Caller ID Problem Cause/solutionAnswering system Problem Cause/solution FCC and other information Useful Information FCC RF Exposure Warning Specifications Customer services Customer Services DirectoryAve de Infantería, Km WarrantySan Gabriel Industrial Park One Panasonic Way Secaucus, New JerseyLimited Warranty Limits And Exclusions Index Index Page Panasonic Puerto Rico, Inc When you ship the productCopyright