Panasonic KX-TG2386 Troubleshooting, Telephone System, Problem Cause & Remedy

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Troubleshooting

If the handset display shows error messages, see “If the Following Appear on Your Display...” (p. 76) for the Cause & Remedy.

Telephone System

Problem

Cause & Remedy

“No link to base. Move closer to base, try again.” is displayed and an alarm tone sounds.

•You are too far from the base unit. Walk closer to the base unit.

•Confirm the base unit’s AC adaptor is plugged in.

•Raise the base unit antenna.

•If the above remedies do not solve the problem, the handset may have lost communication with the base unit. Register the handset again (p. 60).

Static, sound cuts in/out, fades. Interference from other electrical units.

•Move the handset and base unit away from other electrical appliances (p. 3).

•Walk closer to the base unit.

•Raise the base unit antenna.

•If the unit is connected to a telephone line with DSL service, you may hear noise from the receiver or speaker during conversations. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the base unit and the telephone line jack.

The handset and/or base unit	• The ringer volume is turned off. Set to high,
does not ring.	medium, or low (p. 17, 18).

The handset display is blank.	• If the handset display is blank, fully charge
	the battery (p. 10).

You cannot program any	• Programming is not possible while the
function items.	handset and/or base unit is being used.
	• Do not pause for over 60 seconds while
	programming.
	• Walk closer to the base unit.
	• While another user is listening to messages
	or the Answering System is handling a call,
	you cannot program. Try again later.

While programming or	• A call is coming in. To answer the call, press
searching, the handset starts	[C], [s] or [SP-PHONE]. Start again from
to ring and the program/	the beginning after hanging up.
search stops.

Useful Information

For assistance, please call: 1-800-211-PANA(7262)

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Contents Model No. KX-TG2386 Pulse-or-tone dialing capability Charge the battery for 6 hours before initial useGHz Digital Cordless Answering System Copyright Accessories includedAttach your purchase receipt here For Best Performance Battery ChargeBase Unit Location/Noise For assistance, please call 1-800-211-PANA7262Contents Contents Base unit Location of ControlsGreeting REC Record Greeting Check Button pHandset Location of ControlsHandset soft keys OFF ButtonBase unit display Handset navigator keyConnections InstallationBattery strength Installation Installing the Battery in the HandsetTo replace the battery Display prompt Battery strengthBattery information InstallationBattery replacement RechargeHow to select a function item from the menu Programmable SettingsInitial setting Programming Guidelines HandsetMain menu Programmable Settings Function Menu Table HandsetTo confirm the date and time, repeat steps 1 and 2 above Programmable Settings Date and Time HandsetFor Caller ID service users p Dialing Mode Handset Programmable Settings Display Language HandsetAuto Talk Handset Programmable Settings Line Mode HandsetHandset ringer volume Handset Programmable Settings Ringer VolumeRinger setting Or BBase unit ringer volume Base Unit Programmable SettingsTo turn the ringer on, press Volume or Ringer ToneTo 3 Bell ringer patterns To 7 Melody patterns Setting the base unit ringer tone by using the HandsetSelect the desired ringer tone by pressing d or B Handset Talking Keypad feature Handset Programmable Settings LCD Contrast HandsetPre-Dial number Base Unit Talking Keypad feature HandsetScroll to Name List by pressing d or B Programmable Settings Name Announcement HandsetScroll to Hearing Aid Mode by pressing Programmable Settings Hearing Aid Mode HandsetPreparing the Answering System Greeting Message Base UnitPreparing the Answering System To adjust the speaker volume, press Volume or duringTo record a greeting message Sample greeting messagePre-recorded greeting To review the greetingTo erase the greeting Number of rings Number of Rings HandsetRecording time Toll saver Recording Mode HandsetRecording mode Scroll to Message alert by pressing d or Preparing the Answering System Message Alert HandsetMaking Calls Using the Handset HandsetTo have a hands-free phone conversation Hands-free Digital Duplex SpeakerphoneMaking Calls To adjust the receiver/speaker volume during a conversationTo dial after confirming the entered number Pre-dial To redial the last number dialedTo put a call on hold To redial using the redial list Memory RedialPress Redial Press HOLD/INTERCOM againTo turn this feature on, press the soft key VE Using the Base Unit Base UnitVoice Enhancer Technology Backlit LCD display/Lighted handset keypadPress SP-PHONE, then press Redial To adjust the speaker volume during a conversationPress HOLD/CONF during a conversation To return to the call, press SP-PHONETalk into the MIC To hang up, press SP-PHONE Answering CallsOFF s Auto Talk To transfer the call to another person, seeDisplay Meaning Caller ID ServiceHow Caller ID information is displayed and announced Handset Talking Caller ID feature Handset Caller ID Service Talking Caller IDTo turn Talking Caller ID on or off Talk Caller IDCaller ID Service Using the Caller ListBase unit Talking Caller ID feature Handset Scroll to Set base unit by pressing d orPress the soft key Rcvd calls, d , or B Using the Caller List Viewing the Caller List HandsetTo enter the Caller List Press OFF to exit the listCalling Back from the Caller List Using the Caller ListWhat , means If a caller calls more than onceSave To call the edited number, press C or sTo turn Caller ID Number Auto Edit on or off Using the Caller List Caller ID Number Auto Edit HandsetCaller ID edit Scroll to Caller ID edit by pressing dPress the soft key Select Press the soft key Rcvd calls, d, or BScroll to the desired caller by pressing d or To erase all entries Using the Caller List Erasing Caller Information HandsetTo erase a specific caller Storing Names and Numbers Handset Phone BookPhone Book If you make a mistake when entering a name or numberSelecting characters to enter names For example, to enter TomPress the soft key Phone book Press the soft key Search Phone Book Dialing from the Phone Book HandsetTo search for a name by initial Press d repeatedly until the desired name is displayedKeys Index Index tableWhile you are on a call Press Menu Phone Book Chain Dial HandsetSearch for the desired item by pressing d or Press the soft key CallJane Walke r Phone Book Editing an Item in the Phone Book HandsetErasing an Item in the Phone Book Handset If the registration number selected One-Touch DialerManually is occupied, the display on Right will be shownOne-Touch Dialer Dialing a Stored Number Handset One-Touch Dialer Erasing Handset Locator/IntercomMaking Intercom Calls Press HOLD/INTERCOMAnswering Intercom Calls Locator/IntercomPress SP-PHONE or LOCATOR/INTERCOM to answer Transferring a CallQuick call transfer Transferring a CallCall Share Conference CallsTo join a conversation Call Share During a call, press HOLD/ IntercomFor Call Waiting Service Users Special FeaturesTemporary Tone Dialing Muting Your ConversationSelecting the flash time Handset Special Features Using the Pause KeySet flash time Scroll to Set flash time by pressing dHandset incoming call tone Handset Special Features Incoming Call Tone Handset Base UnitBase unit incoming call tone Handset Incoming callRe-registering the Handset Handset & Base Unit Special Features Key Tone HandsetScroll to Key tone by pressing d or B Press and hold LOCATOR/INTERCOM until a beep soundsPress Answer on to turn on the Answering System Setting the Unit to Answer Calls Base UnitAutomatic Answering Operation To turn the incoming call monitoring feature off Press MESSAGE/SLOW Talk Listening to MessagesTo play back messages Voice menu Press Menu Press the soft key Select at Message playTo end remote operation, press OFF To call back the displayed number Listening to MessagesErasing a specific message Erasing MessagesErasing all messages Within 10 seconds, press Erase againSummary of remote operation When finished, press Memo or StopRecording a Memo Message To confirm the remote code, repeat steps 1 to Scroll to Remote code by pressing d orEnter a 2-digit remote code Talk after the long beep Remote Operation from a Touch Tone Phone Voice MenuSkipping the greeting Direct commandsTo turn on the Answering System Wall Mounting Shoulder Rest Attachment Belt ClipTo attach the belt clip To remove the belt clip To attach the shoulder rest attachmentOptional Headset Connecting an optional headsetMenu item Command Selection items Direct CommandsDuring programming Direct CommandsDisplay message Cause & Remedy If the Following Appear on Your DisplayTelephone System TroubleshootingProblem Cause & Remedy Troubleshooting Troubleshooting Talk time on the handset has been shortened Answering System Problem Cause & RemedyGeneral But Recharge battery isImportant Safety Instructions FCC and Other Information Important Safety InstructionsFCC and Other Information FCC RF Exposure Warning FCC and Other InformationIndex Phone book IndexMail-In Service Limited Warranty CoverageLimited Warranty Limits And Exclusions San Gabriel Industrial ParkCustomer Services Directory For your future reference Energy StarPQQX14302YA F0504-2065D For product serviceWhen you ship the product