Panasonic KX-TG6561E, KX-TG6562E Troubleshooting, General use Problem Cause/solution

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TG6561E(e).book Page 45 Tuesday, July 13, 2010 1:50 PM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.

General use

Problem

Cause/solution

The handset does not

L Place the handset on the base unit or charger to turn

turn on even after

on the handset.

installing charged

batteries.

The unit does not

L Make sure the batteries are installed correctly (page

work.

10).

L Fully charge the batteries (page 10).

L Check the connections (page 10).

L Unplug the base unit’s AC adaptor to reset the unit and

turn off the handset. Reconnect the adaptor, turn on

the handset and try again.

L The handset has not been registered to the base unit.

Register the handset (page 29).

I cannot hear a dial

L Make sure that you are using the supplied telephone

tone.

line cord. Your old telephone line cord may have a

different wiring configuration.

L The base unit’s AC adaptor or telephone line cord is

not connected. Check the connections.

L Disconnect the base unit from the telephone line and

connect the line to a known working telephone. If the

working telephone operates properly, contact our

service personnel to have the unit repaired. If the

working telephone does not operate properly, contact

your service provider/telephone company.

Programmable settings

Problem

Cause/solution

The display is in a

L Change the display language (page 14).

language I cannot

read.

While programming,

L A call matching an entry in the call barred list is being

the display returns to

received. Wait and try again later.

standby mode.

Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333

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Contents Before initial use, see Getting Started on Voice Mail Service Caller ID ServiceIntroduction Important InformationSupplied accessories Accessory informationAccessory item/Part number Quantity KX-TG6561 KX-TG6562 Model compositionAdditional/replacement accessories Expanding your phone systemSales and support information General information For your future referenceDeclaration of Conformity For your safety Important safety instructions Other information TG6561Ee.book Page 9 Tuesday, July 13, 2010 150 PM Battery installation Setting upBattery charge ConnectionsDuring a power failure Battery level IconOperation Operating time Controls HandsetBase unit Display Handset display items MeaningSoft key icons Icon Action Initial settings Turning the power on/offDisplay language Date and timeWall mounting One touch eco modeService users Using the handset Using the base unitMaking calls Pause for PBX/long distanceUsing the handset Useful features during a callAnswering calls HoldMute Recall/flashCall share Handset key lock Handset phonebook Copying phonebook entries Copying an entryCopying all entries Base unit speed dial Making a call using the speed dial keysAdding phone numbers to speed dial To erase a stored phone numberProgrammable settings Programming by scrolling through the display menusMain menu Sub-menu Display Setup Feature Code Setting Programming using the direct commandsAnswer Off For the answering system Feature Code SettingTG6561Ee.book Page 27 Tuesday, July 13, 2010 150 PM Special programming AlarmChanging the handset name Incoming call barring Caller ID subscribers onlyChanging the base unit PIN Personal Identification Number Setting the repeater mode Increasing the range of the base unitDeregistering a handset Caller ID features Using Caller ID serviceCaller list Viewing the caller list and calling backErasing selected caller information Editing a caller’s phone number before calling backErasing all caller information Storing caller information to the phonebookTurning the answering system on/off Answering systemMemory capacity including your greeting message Call screeningUsing a pre-recorded greeting message Listening to messages using the base unitGreeting message Recording your greeting messageOperating the answering system during playback Listening to messages using the handsetErasing all messages Operating the answering systemUsing the answering system remotely Remote access codeRemote operation Calling back Caller ID subscribers onlyRemote commands Answering system settingsTurning on the answering system remotely Number of rings before the unit answers a callSelecting Greeting Only Caller’s recording timeVoice mail service Handset locator IntercomTransferring calls, conference calls Making an intercom callTo establish a conference call Press w To complete the transfer Press icTo complete the transfer Press s To establish a conference call PressWhen the unit displays the character entry screen Character entryCharacter entry modes Extended 2 character table O Extended 1 character table NDisplay message Cause/solution Error messagesTroubleshooting General use Problem Cause/solutionProblem Cause/solution Making/answering calls, intercom Battery recharge Problem Cause/solutionCaller ID Problem Cause/solution Own greeting message again Answering system Problem Cause/solutionLiquid damage Problem Cause/solution Panasonic Business Systems U.K Conditions of guaranteeIndex Copyright Sales Department