Panasonic KX-PRS120 operating instructions Troubleshooting, General use, Menu list, Problem

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

The handset does not turn on even after installing charged batteries.

The unit does not work.

The handset display is blank or dark.

I cannot hear a dial tone.

The handset beeps.

The handset display begins operating automatically.

Cause/solution

RPlace the handset on the base unit or charger to turn on the handset.

RMake sure the batteries are installed correctly (page 9).

RFully charge the batteries (page 10).

RCheck the connections (page 9).

RUnplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.

RThe handset has not been registered to the base unit. Register the handset (page 32).

RThe handset is in screen saver mode (page 12). Activate the handset display again by:

–pressing MN when on a call.

–pressing MOFFN at all other times.

R“LCD backlight” is set to “Off” while on charge. Change the setting (page 24).

RMake sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.

RThe base unit’s AC adaptor or telephone line cord is not connected. Check the connections.

RDisconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.

RNew messages have been recorded. Listen to the new messages (page 36).

RDemonstration mode is activated. Remove the batteries from the handset, and then insert the batteries into the handset again.

Menu list

Problem

The display is in a language I cannot read.

Cause/solution

RChange the display language (page 12).

For assistance, please visit http://www.panasonic.com/help

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Contents Thank you for purchasing a Panasonic product Premium Design PhoneTable of Contents Other information Accessory informationSupplied accessories Additional/replacement accessoriesHandset optional KX-PRSA10 Expanding your phone systemFor your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceRoutine care SpecificationsOther information EnvironmentOperating conditions Base unit Setting upBattery installation ConnectionsBattery level Intelligent eco modeBattery charging During a power failureBase unit ControlsDisplay icons HandsetOther settings Language settingDate and time Dialing mode Hold Useful features during a callMaking calls Answering callsHandset clarity booster For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/pulse service users FlashAnswering an intercom call IntercomTransferring calls, conference calls Making an intercom callAdding phonebook entries PhonebookPhonebook Erasing entries GroupsFinding and calling from a phonebook entry Editing entriesEditing an entry Speed dialChain dial Adding phone numbers to speed dial keysViewing an entry/Making a call Menu list Display the menu tree and direct command code tableTime adjustment *1, *3 Caller ID Settings Ring count*1 RingsVoice Mail access Memo alarm Alarm1-5 OnceOn/Off Silent mode 1100 PM/0600 SettingsRing adjustments Ringer volume Silent modeClock*10 AnalogSmall Voice mail Save VM access#*1Display VM tone detect*1 Wallpaper Wallpaper1Call sharing *1, *16 Set tel line Set dial mode *1 PulseBattery check Tone Set flash time *1, *14 900 msSelect group 9Group Ring adjustments*17Silent mode On/Off Start/End 1100 PM/0600Off AlarmSilent mode Turning silent mode on/offStoring unwanted callers Selecting groups to bypass silent modeCall block Changing the start and end timeBaby monitor Setting the baby monitorEditing an outside monitoring number Answering the baby monitorErasing an outside monitoring number Baby monitor sensitivityChanging the handset name Other programmingCalendar/Schedule Additional handsets Registering a unitOperating additional units Registering a handset to the base unitTalking Caller ID Using Caller ID serviceCaller ID features Caller listErasing all caller information Caller ID number auto edit featureEditing a caller’s phone number Erasing selected caller informationMemory capacity including your greeting message Using a pre-recorded greeting messageAnswering system Greeting messageListening to messages from the message list Listening to messagesRewinding the message Audible message alert Advanced new message alerting featuresCalling back Caller ID subscribers only Erasing all messagesRemote operation Remote access codeTurning on the answering system remotely Using the answering system remotelyRemote commands Voice guidance Number of rings before the unit answers a call Answering system settings For voice mail service subscribers Call screeningListening to voice mail messages Voice mail serviceStoring the voice mail VM access number Voice mail VM tone detectionCause/solution Error messagesDisplay message Menu list TroubleshootingProblem General useMaking/answering calls, intercom Battery rechargeCaller ID/Talking Caller ID Liquid damage Answering systemFCC and other information FCC RF Exposure Warning Cargue aproximadamente durante 7 horas Guía Rápida EspañolaIdioma de la guía de voz Teclas de funciónTecla navegadora Idioma de la pantallaNúm Teléfono 1 s Selec Agregar Ent. Nueva s SelecGuía Rápida Española Or, send your request by E-mail to Customer servicesYou may also contact us directly at Fax Only Parts Labor One 1 Year Warranty For United States and Puerto RicoLimited Warranty Coverage Mail-In Service--Online Online Repair RequestWhen you ship the product Limited Warranty Limits And ExclusionsIndex Page Page Page For your future reference Read troubleshooting page in the Operating Instructions