Product Service

Customer Assistance

Product Service

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If you have any questions about operation or installing your new Cobra product, or if you are missing parts…

Please call Cobra first! DO NOT RETURN THIS PRODUCT TO THE STORE! See customer assistance on page A1.

For Products Purchased in Canada

If your product should require factory service, please call AVS Technologies Inc. at 514-683-1771 ext. 2-264 before sending your radio. For out of warranty service, ship this product prepaid to: AVS Technologies Inc., 2100 Trans Canada Hwy S., Montreal, Quebec, H9P 2N4, www.cobra.ca. We reserve the right to repair or replace the radio with an equivalent product. Please include the following information: Date of Purchase, Model Number, Dealer Purchased From, Dealer Address, Dealer Phone Number.

For Products Purchased in the U.S.A.

If your product should require factory service, please call Cobra first before sending your radio. This will ensure the fastest turn-around time on your repair. You may be asked to send your radio to the Cobra factory. It will be necessary to furnish the following to have the product serviced and returned.

1)For warranty repair include some form or proof-of purchase, such as a mechanical reproduction or carbon of a sales receipt.

If you send the original receipt, it cannot be returned.

2)Send the entire product.

3)Enclose a description of what is happening with the radio. Include a typed or clearly printed name and address of where the radio is to be returned.

4)Pack radio securely to prevent damage in transit. If possible, use the original packing material.

5)Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or Priority Mail to avoid loss in transit to Cobra Factory Service, Cobra Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707 U.S.A.

6)If the radio is in warranty, upon receipt of your radio, it will either be repaired or exchanged depending on the model.

Please allow approximately three to four weeks before contacting Cobra for status. If the radio is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions, please call 773-889-3087 for assistance.

For Products Purchased Outside Canada or the U.S.A.

Please contact your local dealer for product service information.