3Com 860 Paper jam message, Media jam Retry manual feed

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Troubleshooting Phaser 860 Printers

Paper jam message

■Clear the jam. For detailed information about clearing jams, refer to the Phaser 860 Color Printer User Guide.

■Make sure that paper or transparencies are installed correctly in the tray and that the tray switch is set correctly.

■If the jam occurred because too much media was loaded in the tray, reduce the amount of media so it is below the fill line on the left side of the tray.

■If the paper is wrinkled or curled, change the media; only use clean, undamaged paper.

■If the jam occurred because the paper is too thick or too thin, use the recommended media instead; refer to the Phaser 860 Color Printer User Guide or print the Paper Tips Page (from the Printable Pages menu).

Media jam - Retry manual feed

■If an envelope has jammed because it was not loaded properly, pull out the jammed envelope, verify that the manual-feed slot is fully extended (by gently pushing it downward), and (when prompted by the front panel) insert an undamaged envelope in the manual-feed slot:

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■

Insert only one envelope.

Make sure the envelope is aligned against the left side of the manual-feed slot with the flap side facing up. For more information about printing on envelopes, refer to the Phaser 860 Color Printer User Guide.

■ Insert the envelope until it is pulled into the printer.

■If a sheet of paper or a transparency has jammed because it was not loaded properly, Pull out the paper or a transparency, verify that the manual-feed slot is fully extended (by gently pushing it downward), and (when prompted by the front panel) insert an undamaged sheet in the manual-feed slot:

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■

■

Insert only one sheet of paper or one transparency.

Make sure the sheet is aligned against the left side of the manual-feed slot. For more information about printing from the manual-feed slot, refer to the Phaser 860 Color Printer User Guide.

Insert the sheet until it is pulled into the printer.

Advanced Features and Troubleshooting Manual

49

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Contents L O R P R I N T E R Page June Phaser 860 Color Printer Contents Index Troubleshooting Phaser 860 PrintersPrinter Management Printer UtilitiesAdvanced Features Windows NT PostScript driver Print quality modesWindows 95 / Windows 98 PostScript driver Windows 2000 PostScript driverWindows 2000 / Windows NT PostScript driver TekColor color correctionsPrinting secure print, proof print, and saved print jobs Secure prints, proof prints, and saved printsWindows 2000 / Windows NT driver Deleting secure print, proof print, and saved print jobs Collating copies Separation pagesWindows 2000 driver Booklet printing Scaling Negative and mirror imagesWindows NT driver Image smoothing WatermarksColor Sampler Charts Color and Color Sampler ChartsScroll to Job Defaults Menu Printing the colors from an application Printing the color sampler charts with CentreWare isFrom a Macintosh Printing the color sampler charts with utility filesFrom a PC or workstation Printing Pantone Colors from the color selection book Pantone ColorsPrinting printer-specific Pantone Colors Printing the Pantone Color Chart from a Macintosh Installing the Pantone Color filesPrinting the Pantone Color Chart from a PC Select either Easy Install or Custom Install PhaserPrint Plug-in for PhotoshopInstalling the plug-in Using the plug-inPhaserPrint Plug-in for Photoshop Resident typefaces PostScript FontsResident Roman typefaces Fonts UniversCE-CondensedBoldOblique Downloading fonts Resident typefaces PCL5CResident PCL typefaces Downloading fonts from a Macintosh Downloading fonts from a PC Printing a list of resident fontsListing the fonts from a Macintosh Listing the fonts from a PC CentreWare is Printer Management software Printer ManagementEmail notification Usage ProfileOn the MaiLinX Alerts page, click the Printer Warnings link To turn on/turn off the Startup Page using utility files Operational featuresPrinter’s Startup To enter/exit protected mode using utility files Protected mode for the front panel menusMacintosh SysStart Job execution Front panel intensity Manual feed timeoutFront panel contrast Intelligent Ready modeAutomatic tray switching Selecting the source for cleaning pagesFront panel language Utility files on the printer’s CD-ROM Installing the utility files on a MacintoshInstalling the utility files on a PC Printer UtilitiesUtility files on the Xerox web site From the File menu, select Send PostScript File Downloading utility files from a MacintoshDouble-click the Apple Printer Utility Using the Apple Printer Utility to perform other tasksCapture show Downloading utility files from a PCDownloading files from Windows 95/Windows 98/Windows Me Downloading files from Windows NT/WindowsCapture Printer Port dialog box For Windows 95 / 98 environmentsNET USE LPT1 \\ServerName\QueueName Advanced Network Management Tools CD-ROM Troubleshooting Phaser 860 PrintersGetting Help Printer CD-ROMWindows driver and driver help system Printer’s front panel and internal pagesXerox web sites CentreWare is Other online servicesTo find a local reseller Status indicator light is blinking yellow Indicator light problemsStatus indicator light is off Status indicator light is blinking greenFront panel error messages Maintenance kit service life low Maintenance drawer a missingMaintenance kit low Maintenance kit emptyMedia jam Retry manual feed Paper jam messageSecond side of a two-sided print is upside-down Problems with automatic two-sided printingOutput is single-sided Frequent jams with two-sided printingFrom the Tools menu, select Envelopes and Labels Problems printing on labelsPrinting labels from Microsoft Word Labels are printed on the wrong sideImages are too light or too dark Print quality problemsLight-colored or missing stripes on prints Ink streaks or oil on front, back, or edges of printBlue colors look too purple Prints have dull, faded colorsPhotographic images appear grainy Prints in black-and-white instead of colorPrinting problems Preventing media jams Troubleshooting Phaser 860 Printers Phaser 860 Color Printer Specifications for the Phaser 860 Color Printer Printer tilt Dimensions of one High-Capacity Paper Tray AssemblyWeight of one High-Capacity Paper Tray Assembly Sound levelRegulatory Information for Phaser 860 Printers QYLURQPHQWDO3KHQRPHQD DVLF6WDQGDUG Declaration of conformityFCC Class B device Page Index IndexIndex Index Index Index

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