3Com 860 manual Print quality problems, Light-colored or missing stripes on prints

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Troubleshooting Phaser 860 Printers

Print quality problems

Light-colored or missing stripes on prints

■Run a test print by choosing Print Diagnostic Pages on the printer’s front panel (by selecting the Support Menu, then selecting Improve Print Quality).

■If a light stripe appears in one color, clean the printhead by choosing Eliminate Light Stripes on the front panel (by selecting the Support Menu, then selecting

Improve Print Quality). Refer to the Phaser 860 Color Printer User Guide for more information.

■If a light stripe appears in all four colors, refer to the Phaser 860 Color Printer User Guide for more information about how to:

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Clean the Rapid Release Guide.

Clean the wiper blade on the maintenance drawer.

Inspect the printer's paper-exit area for debris and, if needed, clean this area.

Select Eliminate Light Stripes on the front panel to clean the print heads and print a test page.

Ink streaks or oil on front, back, or edges of print

■Choose Remove Print Smears on the front panel (by selecting the Support Menu, then selecting Improve Print Quality). Refer to the Phaser 860 Color Printer User Guide for more information. The cleaning process takes several minutes and uses several blank sheets of paper.

■Be sure to use paper supported by the printer. For a list of recommended media types, refer to the Phaser 860 Color Printer User Guide or print the Paper Tips Page (from the front panel).

■If needed, clean the following parts of the printer, as described in the Phaser 860 Color Printer User Guide:

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Clean the maintenance drawer wiper.

Clean the exit rollers if ink or debris is visible on those rollers.

Clean the paper-feed rollers if ink or debris is visible on those rollers.

Images are too light or too dark

■Pull out the upper tray and check the position of the switch on the front-right side of the tray. Push it forward for paper and backward for transparency. After setting the switch correctly, push the tray back in.

■Make sure that you have loaded the correct media (paper or transparencies). For a list of recommended media types, refer to the Phaser 860 Color Printer User Guide or print the Paper Tips Page (from the front panel).

■Select another color correction in the printer driver, then print the job again. Refer to page 3 for more information.

52	Phaser 860 Color Printer

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Contents L O R P R I N T E R Page June Phaser 860 Color Printer Contents Printer Utilities Troubleshooting Phaser 860 PrintersPrinter Management IndexAdvanced Features Windows 2000 PostScript driver Print quality modesWindows 95 / Windows 98 PostScript driver Windows NT PostScript driverTekColor color corrections Windows 2000 / Windows NT PostScript driverPrinting secure print, proof print, and saved print jobs Secure prints, proof prints, and saved printsWindows 2000 / Windows NT driver Deleting secure print, proof print, and saved print jobs Separation pages Collating copiesWindows 2000 driver Booklet printing Scaling Negative and mirror imagesWindows NT driver Watermarks Image smoothingColor and Color Sampler Charts Color Sampler ChartsScroll to Job Defaults Menu Printing the color sampler charts with CentreWare is Printing the colors from an applicationFrom a Macintosh Printing the color sampler charts with utility filesFrom a PC or workstation Printing Pantone Colors from the color selection book Pantone ColorsPrinting printer-specific Pantone Colors Installing the Pantone Color files Printing the Pantone Color Chart from a MacintoshPrinting the Pantone Color Chart from a PC Using the plug-in PhaserPrint Plug-in for PhotoshopInstalling the plug-in Select either Easy Install or Custom InstallPhaserPrint Plug-in for Photoshop Resident typefaces PostScript FontsResident Roman typefaces Fonts UniversCE-CondensedBoldOblique Downloading fonts Resident typefaces PCL5CResident PCL typefaces Downloading fonts from a Macintosh Downloading fonts from a PC Printing a list of resident fontsListing the fonts from a Macintosh Listing the fonts from a PC Printer Management CentreWare is Printer Management softwareUsage Profile Email notificationOn the MaiLinX Alerts page, click the Printer Warnings link To turn on/turn off the Startup Page using utility files Operational featuresPrinter’s Startup To enter/exit protected mode using utility files Protected mode for the front panel menusMacintosh SysStart Job execution Manual feed timeout Front panel intensityIntelligent Ready mode Front panel contrastAutomatic tray switching Selecting the source for cleaning pagesFront panel language Printer Utilities Installing the utility files on a MacintoshInstalling the utility files on a PC Utility files on the printer’s CD-ROMUtility files on the Xerox web site Downloading utility files from a Macintosh From the File menu, select Send PostScript FileUsing the Apple Printer Utility to perform other tasks Double-click the Apple Printer UtilityDownloading files from Windows NT/Windows Downloading utility files from a PCDownloading files from Windows 95/Windows 98/Windows Me Capture showFor Windows 95 / 98 environments Capture Printer Port dialog boxNET USE LPT1 \\ServerName\QueueName Printer CD-ROM Troubleshooting Phaser 860 PrintersGetting Help Advanced Network Management Tools CD-ROMWindows driver and driver help system Printer’s front panel and internal pagesXerox web sites CentreWare is Other online servicesTo find a local reseller Status indicator light is blinking green Indicator light problemsStatus indicator light is off Status indicator light is blinking yellowFront panel error messages Maintenance kit empty Maintenance drawer a missingMaintenance kit low Maintenance kit service life lowPaper jam message Media jam Retry manual feedFrequent jams with two-sided printing Problems with automatic two-sided printingOutput is single-sided Second side of a two-sided print is upside-downLabels are printed on the wrong side Problems printing on labelsPrinting labels from Microsoft Word From the Tools menu, select Envelopes and LabelsInk streaks or oil on front, back, or edges of print Print quality problemsLight-colored or missing stripes on prints Images are too light or too darkPrints in black-and-white instead of color Prints have dull, faded colorsPhotographic images appear grainy Blue colors look too purplePrinting problems Preventing media jams Troubleshooting Phaser 860 Printers Phaser 860 Color Printer Specifications for the Phaser 860 Color Printer Sound level Dimensions of one High-Capacity Paper Tray AssemblyWeight of one High-Capacity Paper Tray Assembly Printer tiltRegulatory Information for Phaser 860 Printers Declaration of conformity QYLURQPHQWDO3KHQRPHQD DVLF6WDQGDUGFCC Class B device Page Index IndexIndex Index Index Index

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