3Com 860 manual Problems with automatic two-sided printing, Output is single-sided

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Troubleshooting Phaser 860 Printers

Problems with automatic two-sided printing

Output is single-sided

■Make sure that you have selected two-sided printing in the printer driver.

■Use Letter-size, A4-size, or Legal-size paper only for two-sided printing.

■If using the standard paper/transparency tray, make sure the tray switch is set to Paper.

Frequent jams with two-sided printing

■Paper must be between 60 - 120 g/m2 (16 - 32 lb. bond) in weight.

■When using the manual-feed slot, make sure that the paper is loaded straight and aligned along the left side of the manual-feed slot.

The second side of a two-sided print is upside-down

■Select the correct method for binding preference in the printer driver.

■Refer to the Phaser 860 Color Printer User Guide for more information on two-sided printing and binding preference.

Letterhead paper prints on the wrong side or prints upside-down

■From the manual-feed slot: For two-sided printing, load letterhead paper face up with the letterhead entering the manual-feed slot last.

■From a tray: For two-sided printing, load letterhead paper face down with the letterhead towards the back of the tray.

50	Phaser 860 Color Printer

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Contents L O R P R I N T E R Page June Phaser 860 Color Printer Contents Troubleshooting Phaser 860 Printers Printer ManagementPrinter Utilities IndexAdvanced Features Print quality modes Windows 95 / Windows 98 PostScript driverWindows 2000 PostScript driver Windows NT PostScript driverTekColor color corrections Windows 2000 / Windows NT PostScript driverWindows 2000 / Windows NT driver Secure prints, proof prints, and saved printsPrinting secure print, proof print, and saved print jobs Deleting secure print, proof print, and saved print jobs Separation pages Collating copiesWindows 2000 driver Booklet printing Windows NT driver Negative and mirror imagesScaling Watermarks Image smoothingColor and Color Sampler Charts Color Sampler ChartsScroll to Job Defaults Menu Printing the color sampler charts with CentreWare is Printing the colors from an applicationFrom a PC or workstation Printing the color sampler charts with utility filesFrom a Macintosh Printing printer-specific Pantone Colors Pantone ColorsPrinting Pantone Colors from the color selection book Installing the Pantone Color files Printing the Pantone Color Chart from a MacintoshPrinting the Pantone Color Chart from a PC PhaserPrint Plug-in for Photoshop Installing the plug-inUsing the plug-in Select either Easy Install or Custom InstallPhaserPrint Plug-in for Photoshop Resident Roman typefaces FontsResident typefaces PostScript Fonts UniversCE-CondensedBoldOblique Resident PCL typefaces Resident typefaces PCL5CDownloading fonts Downloading fonts from a Macintosh Listing the fonts from a Macintosh Printing a list of resident fontsDownloading fonts from a PC Listing the fonts from a PC Printer Management CentreWare is Printer Management softwareUsage Profile Email notificationOn the MaiLinX Alerts page, click the Printer Warnings link Printer’s Startup Operational featuresTo turn on/turn off the Startup Page using utility files Macintosh Protected mode for the front panel menusTo enter/exit protected mode using utility files SysStart Job execution Manual feed timeout Front panel intensityIntelligent Ready mode Front panel contrastFront panel language Selecting the source for cleaning pagesAutomatic tray switching Installing the utility files on a Macintosh Installing the utility files on a PCPrinter Utilities Utility files on the printer’s CD-ROMUtility files on the Xerox web site Downloading utility files from a Macintosh From the File menu, select Send PostScript FileUsing the Apple Printer Utility to perform other tasks Double-click the Apple Printer UtilityDownloading utility files from a PC Downloading files from Windows 95/Windows 98/Windows MeDownloading files from Windows NT/Windows Capture showFor Windows 95 / 98 environments Capture Printer Port dialog boxNET USE LPT1 \\ServerName\QueueName Troubleshooting Phaser 860 Printers Getting HelpPrinter CD-ROM Advanced Network Management Tools CD-ROMXerox web sites Printer’s front panel and internal pagesWindows driver and driver help system To find a local reseller Other online servicesCentreWare is Indicator light problems Status indicator light is offStatus indicator light is blinking green Status indicator light is blinking yellowFront panel error messages Maintenance drawer a missing Maintenance kit lowMaintenance kit empty Maintenance kit service life lowPaper jam message Media jam Retry manual feedProblems with automatic two-sided printing Output is single-sidedFrequent jams with two-sided printing Second side of a two-sided print is upside-downProblems printing on labels Printing labels from Microsoft WordLabels are printed on the wrong side From the Tools menu, select Envelopes and LabelsPrint quality problems Light-colored or missing stripes on printsInk streaks or oil on front, back, or edges of print Images are too light or too darkPrints have dull, faded colors Photographic images appear grainyPrints in black-and-white instead of color Blue colors look too purplePrinting problems Preventing media jams Troubleshooting Phaser 860 Printers Phaser 860 Color Printer Specifications for the Phaser 860 Color Printer Dimensions of one High-Capacity Paper Tray Assembly Weight of one High-Capacity Paper Tray AssemblySound level Printer tiltRegulatory Information for Phaser 860 Printers Declaration of conformity QYLURQPHQWDO3KHQRPHQD DVLF6WDQGDUGFCC Class B device Page Index IndexIndex Index Index Index

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