3Com 860 manual Printing problems

Page 60

Troubleshooting Phaser 860 Printers

Print is wrinkled or rippled

■If your paper is smooth, glossy, or coated, try a different type of paper. Use only supported paper types.

■Use single-sided printing instead of double-sided printing.

Printing problems

The printer times out when connected to a parallel port

■Windows users: To change the timeout for transmission retry, refer to the Microsoft Online Help for instructions.

Part of the image is missing or the image is clipped

■For more details on page sizes, print areas, and margins, refer to the Phaser 860 Color Printer User Guide. To maximize the image area, you may have to adjust the margins in your application software.

■In your application, check the setting for Image Size.

■Make sure you have selected the correct paper size in the printer driver.

■Make sure you have selected Page Setup after changing printers.

Problems printing from a specific application

■Get information and tips on printing from specific applications (such as QuarkXPress and PageMaker) from the Xerox web site. Refer to page 44 for more information

Fonts print incorrectly in Windows

■If you have downloaded fonts to your printer, or stored additional fonts on the internal hard drive, you may need to reinstall the fonts.

■If you are using PostScript fonts, make sure ATM (Adobe Type Manager) is installed and configured properly. ATM software is shipped with your printer.

Text prints in Courier font

■The font you have specified is not available so the printer substituted the Courier font. The printer has 136 resident fonts. Other fonts must be set up from the printer driver to print with each job.

54	Phaser 860 Color Printer

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Contents L O R P R I N T E R Page June Phaser 860 Color Printer Contents Troubleshooting Phaser 860 Printers Printer ManagementPrinter Utilities IndexAdvanced Features Print quality modes Windows 95 / Windows 98 PostScript driverWindows 2000 PostScript driver Windows NT PostScript driverTekColor color corrections Windows 2000 / Windows NT PostScript driverSecure prints, proof prints, and saved prints Printing secure print, proof print, and saved print jobsWindows 2000 / Windows NT driver Deleting secure print, proof print, and saved print jobs Separation pages Collating copiesWindows 2000 driver Booklet printing Negative and mirror images ScalingWindows NT driver Watermarks Image smoothingColor and Color Sampler Charts Color Sampler ChartsScroll to Job Defaults Menu Printing the color sampler charts with CentreWare is Printing the colors from an applicationPrinting the color sampler charts with utility files From a MacintoshFrom a PC or workstation Pantone Colors Printing Pantone Colors from the color selection bookPrinting printer-specific Pantone Colors Installing the Pantone Color files Printing the Pantone Color Chart from a MacintoshPrinting the Pantone Color Chart from a PC PhaserPrint Plug-in for Photoshop Installing the plug-inUsing the plug-in Select either Easy Install or Custom InstallPhaserPrint Plug-in for Photoshop Fonts Resident typefaces PostScriptResident Roman typefaces Fonts UniversCE-CondensedBoldOblique Resident typefaces PCL5C Downloading fontsResident PCL typefaces Downloading fonts from a Macintosh Printing a list of resident fonts Downloading fonts from a PCListing the fonts from a Macintosh Listing the fonts from a PC Printer Management CentreWare is Printer Management softwareUsage Profile Email notificationOn the MaiLinX Alerts page, click the Printer Warnings link Operational features To turn on/turn off the Startup Page using utility filesPrinter’s Startup Protected mode for the front panel menus To enter/exit protected mode using utility filesMacintosh SysStart Job execution Manual feed timeout Front panel intensityIntelligent Ready mode Front panel contrastSelecting the source for cleaning pages Automatic tray switchingFront panel language Installing the utility files on a Macintosh Installing the utility files on a PCPrinter Utilities Utility files on the printer’s CD-ROMUtility files on the Xerox web site Downloading utility files from a Macintosh From the File menu, select Send PostScript FileUsing the Apple Printer Utility to perform other tasks Double-click the Apple Printer UtilityDownloading utility files from a PC Downloading files from Windows 95/Windows 98/Windows MeDownloading files from Windows NT/Windows Capture showFor Windows 95 / 98 environments Capture Printer Port dialog boxNET USE LPT1 \\ServerName\QueueName Troubleshooting Phaser 860 Printers Getting HelpPrinter CD-ROM Advanced Network Management Tools CD-ROMPrinter’s front panel and internal pages Windows driver and driver help systemXerox web sites Other online services CentreWare isTo find a local reseller Indicator light problems Status indicator light is offStatus indicator light is blinking green Status indicator light is blinking yellowFront panel error messages Maintenance drawer a missing Maintenance kit lowMaintenance kit empty Maintenance kit service life lowPaper jam message Media jam Retry manual feedProblems with automatic two-sided printing Output is single-sidedFrequent jams with two-sided printing Second side of a two-sided print is upside-downProblems printing on labels Printing labels from Microsoft WordLabels are printed on the wrong side From the Tools menu, select Envelopes and LabelsPrint quality problems Light-colored or missing stripes on printsInk streaks or oil on front, back, or edges of print Images are too light or too darkPrints have dull, faded colors Photographic images appear grainyPrints in black-and-white instead of color Blue colors look too purplePrinting problems Preventing media jams Troubleshooting Phaser 860 Printers Phaser 860 Color Printer Specifications for the Phaser 860 Color Printer Dimensions of one High-Capacity Paper Tray Assembly Weight of one High-Capacity Paper Tray AssemblySound level Printer tiltRegulatory Information for Phaser 860 Printers Declaration of conformity QYLURQPHQWDO3KHQRPHQD DVLF6WDQGDUGFCC Class B device Page Index IndexIndex Index Index Index

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