Outback Power Systems GS8048 manual How to Arrange for Warranty Service, Contacting OutBack

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Warranty

How to Arrange for Warranty Service

During the warranty period beginning on the invoice date, OutBack Power Technologies will repair or replace products covered under this limited warranty that are returned to OutBack Power Technologies’ facility or to an OutBack Power Technologies authorized repair facility, or that are repaired on site by an OutBack Power Technologies authorized repair person.

IMPORTANT:

For full Warranty description, see previous page.

Contacting OutBack

To request warranty service, contact OutBack Technical Support at +1.360.435.6030 or direct at +1.360.618.4363 or support@outbackpower.com. To ensure warranty coverage, this contact must be within the effective warranty period. If service is required, the OutBack Technical Support representative will issue a Return Material Authorization (RMA) number.

Troubleshooting

In the event of a Product failure, the customer will need to work with an OutBack Technical Support representative to perform the necessary troubleshooting. This is a required step before a return can be performed. Troubleshooting requires a qualified technician to be present at the site of the Product, with a quality voltmeter that measures both DC and AC. The OutBack representative will request voltmeter readings, Product error messages, and other information. Many, many problems can be resolved on-site. If the customer is not willing or able to provide these readings (or is not willing or able to visit the site), and the Product is found to have no problems upon return, OutBack may choose to charge additional labor and handling fees up to $180.00 U.S.

Return Material Authorization (RMA)

A request for an RMA number requires all of the following information:

1.Product model and serial number;

2.Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming the Product model number and serial number;

3.Description of the problem; and

4.Shipping address for the repaired or replacement equipment.

Upon receiving this information, the OutBack representative can issue an RMA number.

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Contents Radian Series Inverter/Charger GS8048Trademarks Definitions Symbols UsedAudience Terms and DefinitionsGeneral Safety Important Safety InstructionsTable of Contents Table of Contents List of TablesList of Figures Introduction MATE3 System Display and Controller Functional Test Pre-startup ProceduresCommissioning StartupAdding New Devices Powering DownFirmware Updates CommissioningOperation Input ModesGenerator Support OperationGrid Tied UPS Uninterruptible Power Supply Backup Mini GridOperation Functions InvertingSearch InputAC Current Settings AC Source AcceptanceTransfer Offset No Charging Battery ChargingCharging Steps Bulk StageOffset Charging Stages Over Time1Float Stage Float TimerSilent Repeated SilentAbsorption Timer New Charging CycleNew Absorption Stage Battery Temperature Compensation EqualizationExamples Multiple-Inverter Installations Stacking OutBack HUB4 and MATE3Example of Parallel Stacking Arrangement Three Inverters Power Save Levels Auxiliary Terminals Operation Operation Advanced Generator Start AGS High Battery TransferSystem Display-Based Functions Grid Use TimeTroubleshooting Basic TroubleshootingTroubleshooting Symptom Possible Cause Possible Remedy Troubleshooting TroubleshootingSymptom Possible Cause Possible Remedy Hot or neutral Not be bonded Inverter may be behaving correctly Inverter output is being fed Troubleshooting Error Messages Error Troubleshooting Message Causes Possible RemedyMessage Definition Possible Remedy AC Freq Too HighCapacitors Disconnect Messages Voltage MaximumSell Status Sell Status MessagesSell Status Definition Troubleshooting Electrical Specifications for Model GS8048 Value SpecificationsSpecifications for Model GS8048 Mechanical Specifications for Model GS8048Specifications Environmental SpecificationsRegulatory Specifications Environmental Specifications for All Models ValueDefault Settings and Ranges GS8048 Inverter SettingsFirmware Revision Field Default Minimum Maximum OutBack Power Technologies Product RegistrationExtended Warranty Product RegistrationWarranty Year Limited Warranty for Radian ProductsReturn Material Authorization RMA How to Arrange for Warranty ServiceTroubleshooting WarrantyOut of Warranty Returning Product to OutBackThis page Intentionally Left Blank Year Warranty IndexIndex Input Modes 11, 17, 20, 22This page Intentionally Left Blank
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