Juniper Networks C2000 manual Contacting Customer Support and Returning Hardware, Return Procedure

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Chapter 10

Contacting Customer Support and Returning Hardware

See the Juniper Networks Web site for complete customer service information:

■http://www.juniper.net/support/guidelines.html

This chapter contains the following topics:

■Contacting Customer Support on page 53

■Return Procedure on page 53

■Locating Component Serial Numbers on page 54

■Information You Might Need to Supply to JTAC on page 54

■Tools and Parts Required on page 55

■Returning Products for Repair or Replacement on page 55

Contacting Customer Support

For your convenience, we provide multiple options for requesting and receiving technical support from the Juniper Networks Technical Assistance Center (JTAC):

■By the Web using Juniper Networks, Inc. Case Manager:

https://www.juniper.net/cm/index.jsp

■By telephone:

■From the US, Canada, and Mexico at 1–888–314–JTAC

■From all other locations at 408–745–9500

Return Procedure

When you need to return a component, follow this procedure:

1.Determine the part number and serial number of the component. For instructions, see “Locating Component Serial Numbers” on page 54.

Contacting Customer Support ■ 53

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Contents C2000 and C4000 Hardware Guide Series Platforms Hardware Guide End User License Agreement IiiPage Table of Contents Chapter Setting the Initial Configuration Part Hardware Maintenance Procedures and SpecificationsChapter Managing RAID Disks on a C-series Platform Part Index Objectives About This GuideAudience Text Conventions Documentation ConventionsUser@host# set local-address Related Juniper Networks DocumentationCore Documentation Set Juniper Networks C-series and SRC Technical PublicationsDocumentation Feedback Obtaining DocumentationRequesting Support Product Overview C2000 and C4000 1.0.x Hardware Guide Product Overview System Description Series Platform OverviewSeries Platform Models C2000, Front View Series Model DifferencesC4000, Rear View Series Model ComponentsCLI Management Network Management ToolsSnmp MIB Management Page Initial Installation C2000 and C4000 1.0.x Hardware Guide Initial Installation Before You Begin Unpacking and Inspecting the C-series PlatformContacting Juniper Networks Inspecting System Components and AccessoriesUnpacking the Units If You Detect or Suspect DamageFreestanding Installation Installing and Cabling the C-series PlatformPreparing the Equipment Racks Rack-Mounted InstallationInstallation Guidelines Installing the SystemCabling the Management Console Cabling the SystemCabling Ethernet Interfaces Cabling the System for PowerC2000, Front View Next Step Powering Up Powering Up the C-series PlatformModel LEDs Status LEDsConfiguration Overview Setting the Initial ConfigurationSetting Up Management Access and Logging Configuring the Juniper Networks Database Edit Root@host# set system host-name my-hostname Configuring Hostname and Domain ParametersConfiguring the System for Remote Access Configuring the System to Accept SSH and Telnet Connections Adding an Admin User Account Set the password of the user C2000 and C4000 1.0.x Hardware Guide Next Step Hardware Maintenance Procedures and Specifications Page Required Tools and Items Maintaining the SystemRemoving and Installing a Fan Cleaning the SystemStoring Modules and Components Removing and Installing a Power Supply Module Removing and Installing a Hard Drive C2000 Model Specifications System SpecificationsC2000 Model Specifications C4000 Model Specifications C4000 Model SpecificationsSystem Specifications Page Series Platform Data Storage Managing RAID Disks on a C-series PlatformReplacing a Disk Managing Disks in a C-series PlatformViewing Information About Disks on a C-series Platform Reinitializing an Active DiskField Name Field Description Show disk status Output FieldsYour Preinstallation Responsibilities Installation Guidelines and RequirementsRegulatory Compliances Environmental RequirementsSafety Guidelines Mechanical Requirements Equipment Rack RequirementsSpace Requirements Proper Rack InstallationCabling Recommendations Product Reclamation and Recycling Program Federal Communications Commission FCC Statement Hardware ComplianceFCC Requirements for Consumer Products Avis CS-03 dIndustrie Canada Industry Canada Notice CS-03C. Explanatory Notes Equipment Attachment Limitations EC Declaration of Conformity Contacting Customer Support and Returning Hardware Return ProcedureContacting Customer Support Information You Might Need to Supply to Jtac Locating Component Serial NumbersTools and Parts Required Returning Products for Repair or ReplacementPacking Instructions for Returning a Chassis Remove the chassis from the rack Declaration of Conformity Declaration of ConformityPage Index C2000 and C4000 1.0.x Hardware Guide Index Compliance Manuals