Juniper Networks C4000, C2000 manual Locating Component Serial Numbers

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C2000 and C4000 1.0.x Hardware Guide

2.Obtain a Return Materials Authorization (RMA) number from the JTAC. See “Information You Might Need to Supply to JTAC” on page 54.

Provide the following information in your e-mail message or during the telephone call:

■Part number and serial number of the component

■Your name, organization name, telephone number, and fax number

■Shipping address for the replacement component, including contact name and phone number

■Description of the failure

The support representative validates your request and issues an RMA number for return of the component.

3.Pack the component for shipment, performing the procedure described in “Returning Products for Repair or Replacement” on page 55.

Locating Component Serial Numbers

Before contacting Juniper Networks to request a RMA, you must find the serial number on the chassis or component. To list all the chassis components and their serial numbers, enter the following command:

user@host>show system information

You can also find the serial numbers on the components.

Information You Might Need to Supply to JTAC

When requesting technical support from JTAC by phone, be prepared to provide the following information:

■Priority level

■Indication of what activity was being performed on the system when the problem occurred

■Problem detail and configuration data, obtained by this command:

■show configuration

■show system configuration

When a new request for technical support is submitted, the JTAC engineer:

1.Opens a case and assigns a number.

2.Begins troubleshooting, diagnostics, and problem replication (if appropriate).

54■ Locating Component Serial Numbers

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Contents C2000 and C4000 Hardware Guide Series Platforms Hardware Guide Iii End User License AgreementPage Table of Contents Part Hardware Maintenance Procedures and Specifications Chapter Setting the Initial ConfigurationChapter Managing RAID Disks on a C-series Platform Part Index Audience About This GuideObjectives Documentation Conventions Text ConventionsRelated Juniper Networks Documentation User@host# set local-addressJuniper Networks C-series and SRC Technical Publications Core Documentation SetObtaining Documentation Documentation FeedbackRequesting Support Product Overview C2000 and C4000 1.0.x Hardware Guide Product Overview Series Platform Models Series Platform OverviewSystem Description Series Model Differences C2000, Front ViewSeries Model Components C4000, Rear ViewNetwork Management Tools CLI ManagementSnmp MIB Management Page Initial Installation C2000 and C4000 1.0.x Hardware Guide Initial Installation Unpacking and Inspecting the C-series Platform Before You BeginInspecting System Components and Accessories Unpacking the UnitsIf You Detect or Suspect Damage Contacting Juniper NetworksInstalling and Cabling the C-series Platform Freestanding InstallationRack-Mounted Installation Installation GuidelinesInstalling the System Preparing the Equipment RacksCabling the System Cabling the Management ConsoleCabling the System for Power Cabling Ethernet InterfacesC2000, Front View Next Step Powering Up the C-series Platform Powering UpStatus LEDs Model LEDsSetting Up Management Access and Logging Setting the Initial ConfigurationConfiguration Overview Configuring the Juniper Networks Database Configuring Hostname and Domain Parameters Edit Root@host# set system host-name my-hostnameConfiguring the System for Remote Access Configuring the System to Accept SSH and Telnet Connections Adding an Admin User Account Set the password of the user C2000 and C4000 1.0.x Hardware Guide Next Step Hardware Maintenance Procedures and Specifications Page Maintaining the System Required Tools and ItemsStoring Modules and Components Cleaning the SystemRemoving and Installing a Fan Removing and Installing a Power Supply Module Removing and Installing a Hard Drive C2000 Model Specifications System SpecificationsC2000 Model Specifications C4000 Model Specifications C4000 Model SpecificationsSystem Specifications Page Managing RAID Disks on a C-series Platform Series Platform Data StorageManaging Disks in a C-series Platform Replacing a DiskReinitializing an Active Disk Viewing Information About Disks on a C-series PlatformShow disk status Output Fields Field Name Field DescriptionInstallation Guidelines and Requirements Your Preinstallation ResponsibilitiesEnvironmental Requirements Regulatory CompliancesSafety Guidelines Equipment Rack Requirements Mechanical RequirementsCabling Recommendations Proper Rack InstallationSpace Requirements Product Reclamation and Recycling Program FCC Requirements for Consumer Products Hardware ComplianceFederal Communications Commission FCC Statement Industry Canada Notice CS-03 Avis CS-03 dIndustrie CanadaC. Explanatory Notes Equipment Attachment Limitations EC Declaration of Conformity Contacting Customer Support Return ProcedureContacting Customer Support and Returning Hardware Locating Component Serial Numbers Information You Might Need to Supply to JtacPacking Instructions for Returning a Chassis Returning Products for Repair or ReplacementTools and Parts Required Remove the chassis from the rack Declaration of Conformity Declaration of ConformityPage Index C2000 and C4000 1.0.x Hardware Guide Index Compliance Manuals