Juniper Networks C2000 Tools and Parts Required, Returning Products for Repair or Replacement

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Chapter 10: Contacting Customer Support and Returning Hardware

3.Provides you with periodic updates on problem status and escalates the problem as appropriate according to escalation management guidelines.

4.Closes the case when you agree that the problem has been resolved.

Tools and Parts Required

To remove components from the chassis or the chassis from a rack before you return the chassis or components for repair or replacement, you need the following tools and parts:

■Mechanical lift, if available

■3/8–inch wrench or nut driver

■Electrostatic bag or antistatic mat

■Electrostatic discharge (ESD) grounding device

■Flat-blade (—) screwdriver

■Phillips (+) screwdrivers, numbers 1 and 2

■Plastic boots or other protective cover for fiber-optic connectors

■Wire cutters

Returning Products for Repair or Replacement

In the event of a hardware failure, please contact Juniper Networks to obtain a Return Material Authorization (RMA) number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until you have received an RMA. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the shipper via collect freight.

Packing Instructions for Returning a Chassis

If possible, use the original shipping crate, pallet, and packing materials in which the chassis was originally shipped. If these materials are unavailable, use comparable shipping material, or contact your Juniper Networks representative for information on approved packaging material.

To pack the chassis for shipment:

1.Ground yourself by using an antistatic wrist strap or other device.

2.Issue the proper shutdown commands to halt your system.

3.Power the system down by pressing the PWR button.

4.Remove all cables from the chassis.

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Contents C2000 and C4000 Hardware Guide Series Platforms Hardware Guide End User License Agreement IiiPage Table of Contents Chapter Setting the Initial Configuration Part Hardware Maintenance Procedures and SpecificationsChapter Managing RAID Disks on a C-series Platform Part Index About This Guide ObjectivesAudience Text Conventions Documentation ConventionsUser@host# set local-address Related Juniper Networks DocumentationCore Documentation Set Juniper Networks C-series and SRC Technical PublicationsDocumentation Feedback Obtaining DocumentationRequesting Support Product Overview C2000 and C4000 1.0.x Hardware Guide Product Overview Series Platform Overview System DescriptionSeries Platform Models C2000, Front View Series Model DifferencesC4000, Rear View Series Model ComponentsCLI Management Network Management ToolsSnmp MIB Management Page Initial Installation C2000 and C4000 1.0.x Hardware Guide Initial Installation Before You Begin Unpacking and Inspecting the C-series PlatformUnpacking the Units Inspecting System Components and AccessoriesIf You Detect or Suspect Damage Contacting Juniper NetworksFreestanding Installation Installing and Cabling the C-series PlatformInstallation Guidelines Rack-Mounted InstallationInstalling the System Preparing the Equipment RacksCabling the Management Console Cabling the SystemCabling Ethernet Interfaces Cabling the System for PowerC2000, Front View Next Step Powering Up Powering Up the C-series PlatformModel LEDs Status LEDsSetting the Initial Configuration Configuration OverviewSetting Up Management Access and Logging Configuring the Juniper Networks Database Edit Root@host# set system host-name my-hostname Configuring Hostname and Domain ParametersConfiguring the System for Remote Access Configuring the System to Accept SSH and Telnet Connections Adding an Admin User Account Set the password of the user C2000 and C4000 1.0.x Hardware Guide Next Step Hardware Maintenance Procedures and Specifications Page Required Tools and Items Maintaining the SystemCleaning the System Removing and Installing a FanStoring Modules and Components Removing and Installing a Power Supply Module Removing and Installing a Hard Drive System Specifications C2000 Model SpecificationsC2000 Model Specifications C4000 Model Specifications C4000 Model SpecificationsSystem Specifications Page Series Platform Data Storage Managing RAID Disks on a C-series PlatformReplacing a Disk Managing Disks in a C-series PlatformViewing Information About Disks on a C-series Platform Reinitializing an Active DiskField Name Field Description Show disk status Output FieldsYour Preinstallation Responsibilities Installation Guidelines and RequirementsRegulatory Compliances Environmental RequirementsSafety Guidelines Mechanical Requirements Equipment Rack RequirementsProper Rack Installation Space RequirementsCabling Recommendations Product Reclamation and Recycling Program Hardware Compliance Federal Communications Commission FCC StatementFCC Requirements for Consumer Products Avis CS-03 dIndustrie Canada Industry Canada Notice CS-03C. Explanatory Notes Equipment Attachment Limitations EC Declaration of Conformity Return Procedure Contacting Customer Support and Returning HardwareContacting Customer Support Information You Might Need to Supply to Jtac Locating Component Serial NumbersReturning Products for Repair or Replacement Tools and Parts RequiredPacking Instructions for Returning a Chassis Remove the chassis from the rack Declaration of Conformity Declaration of ConformityPage Index C2000 and C4000 1.0.x Hardware Guide Index Compliance Manuals