HP RISS Components manual Multiple Riss systems, Temporary storage in Drafts folder, Session

The list of Exchange mail servers is entered by the HP service representative in the installation

configuration file. The install procedure extracts the SystemMailbox information and saves it back into the configuration file.

Multiple RISS systems

Your HP service representative can initially set your OWA RISS configuration for multiple RISS servers, and set standard and specialized RISS URL templates. Any number of RISS servers can be listed.

Installed RISS servers have standard URL addresses. To accommodate both standard and special RISS systems, the URL template for any given RISS can be added to the configuration file.

A mail item does not contain a reference to a specific RISS and the user is not aware of the archival state of a selected mail item. For this reason the location of physical storage is discovered automatically. For a given user, the complete mail store is located in one RISS. During a session, OWA RISS determines automatically which RISS store applies to that user and caches that information for the duration of

the session.

Temporary storage in Drafts folder

During normal operation, the OWA process requires temporary storage for rendering the mail parts. For each RISS mail item opened in OWA to view or forward, a working copy of the email is created in the user’s Drafts folder. This working copy remains after the item is closed. It can be manually deleted. Alternatively, a Mail Attender rule can be scheduled to periodically delete the RISS Drafts copies.

The temporary life of the Drafts copy can only be determined by each individual customer environment. But there are some built in constraints in OWA. There is a built in session timeout. If the user is inactive for about 30 minutes, the session will be closed by OWA. The actual time out is determined by individual customer setup of OWA and users’ mode selection when they log in.

The script prefers to save the temp files in the /Drafts/RissTemp subfolder. If the folder doesn’t exist, it is created. If for some reason it cannot create the subfolder, it uses the Drafts folder.

Deleting temporary Drafts mail items

A Mail Attender rule defines clean up of the Drafts folders. The rule can be scheduled to search selected mail stores at preset times and delete all RISS draft items. This rule is for external housekeeping and should be scheduled only in the Mail Attender scheduler, not in the RISS Scheduler. See "Modifying rules in Mail Attender" on page 130 for information on Mail Attender.

Administrator Guide 141