HP Pay per use (PPU) manual Troubleshooting a Device, Troubleshooting a Storage Device

#Target: mysystem:/

#	T2805AA	8.13	HP	Utility	Pricing	Metering	Software
	T2805AA.UPS-Meter	8.13	HP	Utility	Pricing	Metering	Software
#

•To verify the hostname for the Utility Meter, run the uname command:

# /usr/bin/uname -a

HP-UX mysystem B.11.31 U ia64 4049074141 unlimited-user license

In this example, mysystem is the hostname.

•To check the status of the Utility Meter software, log in as root and execute the following command:

# /sbin/init.d/umeter status

Status:tnameserv(running,pid=1516,responding)...das_SERVER(running,pid=1526,collecting)...

transporter(running,pid=1539)...done.

You should see responding, collecting, and running in the status output. If you do not, then restart the Utility Meter processes. First stop and then start the processes:

#/sbin/init.d/umeter stop

#/sbin/init.d/umeter start

•Inspect the following Utility Meter log files for such terms as ERROR, FAILURE, WARNING:

•/var/opt/meter/exceptions/_eventLog.txt

•/var/opt/meter/exceptions/_exceptionLog.txt

•/var/opt/meter/log/YYYY_MM.sender

•/var/opt/meter/log/das_SERVER.log

•If you are uncertain about the installation of the Utility Meter software, execute the swverify command:

NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA” with “T5462A”.

# /usr/sbin/swverify T2805AA

To reinstall the Utility Meter software, see Chapter 2: “Installing and Configuring the Utility Meter Software”.

5.3 Troubleshooting a Device

The most prominent reason why HP does not receive usage data from a Utility Meter is because the file-transfer connection between the Utility Meter and HP is broken. This broken connection is apparent if there is a large amount of usage reports in the directory: /var/opt/meter/out. This directory should not contain many usage report files, if any.

The following sections contain troubleshooting information for storage and WBEM Partitions/Servers:

•Troubleshooting a Storage Device

•Troubleshooting a WBEM Device

5.3.1Troubleshooting a Storage Device

This section contains general tips on how to troubleshoot a Utility Meter with configured storage devices. If you are having trouble with this type of configuration, here is a list of possible reasons:

•The storage device is down or unreachable.

•The Command View server is down or is unreachable by its disk arrays.

5.3 Troubleshooting a Device 91