HP FlexJet E, StudioJet manual Common Issues, Printer does not complete the marker Cause

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54 Ioline FlexJet E User Guide

Common Issues

A marker plot doesn’t start at the correct point on the paper

Cause:	Solution:
The origin is not set.	Position the pen where the plot
	should start. Press the Set Origin key.

The printer does not complete the marker.

Cause:

1.Outdated software.

2.The frame/panel size is mis- matched between the printer and the design software.

Solution:

1.Visit the Ioline Web site to download upgrades. Or, contact Ioline Customer Service.

2.Check the panel size in the software. It should be equal to or lower than the printer panel size.

Send plot files from FlexPlot.

When a marker plot file is sent, nothing happens.

Cause:

A communication problem has oc- curred or the printer is in STOP (red light) mode.

Solution:

Make certain the communication port is connected and configured properly. Position the marker on the carriage where the plot should start and press the Set Origin key to put the printer in START (green light) mode.

No power when printer is turned on; keypad lights stay dark.

Cause:		Solution:
1.	The power cord is damaged or	1.	Check the power connection.
	disconnected.
2.	The printer is damaged and	2.	Contact an Ioline distributor or
	needs professional service.		Ioline Customer Service.

Poor line quality.

Cause:

1.Ink cartridge is improperly installed.

2.Frame Gap setting is incorrect.

3.Carriage electronics or cables are damaged.

4.Ink cartridge is empty.

Solution:

1.Remove and reinstall ink car- tridge.

2.Use the Control Center to adjust frame gap as shown in the Routine Maintenance chapter.

3.Contact Ioline customer service.

4.Install a new ink cartridge.

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Contents User Guide User Notice Ioline Flexjet E Printers Table of Contents Routine Maintenance Glossary Index Page Page Safety & Cautions Visual Reference Guide KM N AB C D E F Chapter Getting StartedHow The Ioline FlexJet E and StudioJet printers Work Ioline FlexJet E User GuidePrinter Assembly Unpacking the PrinterAssembling the Stand Attaching the Printer to the StandCable Connections Serial ConfigurationCOM Port Other Serial Port Settings Software Setup OptionsInstallation Baud RateCAD Power On Installing FlexPlot and the Control CenterThis page intentionally left blank Keypad Controls Start/StopQuality CleanSet Origin Special Key Combinations Changing System Settings Variety of settings are adjustable to fit specific needsControl Center OverviewControl Center Menu Bar Features FileCommunications ToolsControl Center Menu Options Consumables General Guidelines Printing a MarkerSend marker/plot files Loading Paper on the StudioJet Loading Paper on the FlexJet EInstalling the Take-up Shaft FlexJet E onlyFeeding Paper 2H+ FlexJet ETape Paper to theTake-up Shaft Positioning the PinchwheelsInsert Front Dancer Bar Positioning the pinchwheelsPausing a Marker Plot Insert Rear Dancer Bar2H+ FJE Models OnlySet an Origin Sending Plot FilesCanceling a Marker Plot Removing Markers from the Take-up ShaftManually Freeing Take-up Shaft Manually freeing the take-up shaftAutomatically Freeing the Take-Up Shaft Reattach Paper To the Take-up ShaftPrinting to the Floor Cleaning the Drive Shaft Cleaning the Platen and TraverseSize Calibration Cleaning the Support BlocksPrepare the Printer See the Operation chapter Use the Control Center to Gather the Calibration Data Click on Done when finished Routine MaintenanceEnter the Calibration Data Cartridge Calibration Prepare the PrinterClick on Done when finished Motion Adjust Carriage Scan AlignmentFrame Gap Paper Scan Alignment Automatic Cleaning Procedure Cartridge Maintenance and HandlingCheck Cartridges Soft, fiberless, and moistened with deionized water Manual Cleaning ProcedureOpen the latch for the first cartridge and remove it Print Cartridge Storage Update the Firmware Reset Calibration Values General Troubleshooting Media TrackingLine Quality Printing QualitySerial Communication Keypad Error Codes TroubleshootingCommon Issues Printer does not complete the marker CauseQuick Start Guide to level Regular or intermittent paper tearing Cause FlexJet E Models only This page intentionally left blank Service & Support Getting HelpYour Comments Are Requested Customer Service700 A.M. 500 P.M. U.S. Pacific Time Before you contact Support… End NotesFCC WantsYou to Know This booklet is available fromGlossary Panel See Frame Glossary This page intentionally left blank Arrow keys ix, 23, 24, 25, 37, 42, 44 Clean ix, 24, 33, 41, 46Calibration 27, 42-46, 49 Design software 15, 17, 19, 24, 28, 36, 51, 52, 54, 57, 61 Baud rate 18, 19, 25, 27, 28, 44, 52DM/PL 15, 19, 20 Feed shaft x, 30, 31, 35, 42, 55, 63 File formats 15, 19, 20EPS 27 PLT 27 PLX 27 IndexStalls xii, 29 Set origin 24, 36, 37, 42, 44, 54, 56Media 15, 16, 51 Origin 16, 21, 24, 36, 37, 42, 44, 53, 54, 56Power cord xiv, 18, 21, 41 Power switch xi, xiv, 21Platen xi, xii, xiii, 33, 41, 55, 56 Frame 16, 28, 54Service Station ix, xii, 21, 24, 33, 36, 46, 48, 50, 53 Stop mode 23, 24, 25, 29, 37, 50Sensor xii, 25 Serial port xi, xiv, 15, 17, 18, 19, 25, 52Unroll v, 23, 25, 32, 37, 39, 50 Traverse xii, 41USB xi Index