HP StudioJet, FlexJet E manual General Troubleshooting, Media Tracking

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General Troubleshooting

If the printer is not working correctly the problem could arise from the computer, the cable, the design software or the printer.

Changes to the computer operating system or the installation of new peripherals or software might cause conflicts. If the computer or the design software are causing a problem, consult your computer and/ or software manuals, or call your manufacturer or dealer.

If the problem is with the printer, begin by making sure power is on and that the cable between the machines is connected correctly. Consult the chart at the end of this chapter for more detailed trouble- shooting techniques.

Media Tracking

Tracking is the process that controls media motion over the platen and assures accurate lines. If the paper slips under the pinchwheels or is out of alignment, printing quality will degrade. To resolve tracking difficulties try the following suggestions:

nInstall paper correctly. See the Operation chapter for more details.

nMake sure the paper path and dancer bar is set correctly (as shown in Figures 18 and 22.)

nInspect the paper for wrinkles or folds. Never use paper that is folded, wrinkled, or torn in any way. It may cause paper jams.

nMake sure the pinchwheels are located as outlined under the Operation chapter.

nThe pinchwheels should never be positioned over bearings on the drive shaft as paper tearing and bunching will occur. Verify that the pinchwheels are positioned over treads (e.g. under the white markers affixed to the traverse.)

nCheck to make sure that the printer is level. See the FlexJet E Printer or StudioJet Quick Start Guide for more information.

nThe paper may slip when debris accumulates on the drive shaft. Inspect and clean the drive shaft. Refer to the Routine Maintenance chapter for further information.

nContact an Ioline distributor or Ioline Customer Service if you are unable to resolve the problem or if the printer is damaged.

CHAPTER 5

Troubleshooting

iNote

The FlexJet E & StudioJet Print- ers Service Manuals, available on request from Ioline Cus- tomer Service, provides expanded troubleshooting information.

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Contents User Guide User Notice Ioline Flexjet E Printers Table of Contents Routine Maintenance Glossary Index Page Page Safety & Cautions Visual Reference Guide KM N AB C D E F Getting Started ChapterIoline FlexJet E User Guide How The Ioline FlexJet E and StudioJet printers WorkUnpacking the Printer Printer AssemblyAssembling the Stand Attaching the Printer to the StandCable Connections Serial ConfigurationCOM Port Software Setup Options Other Serial Port SettingsInstallation Baud RateCAD Installing FlexPlot and the Control Center Power OnThis page intentionally left blank Start/Stop Keypad ControlsQuality CleanSet Origin Special Key Combinations Variety of settings are adjustable to fit specific needs Changing System SettingsControl Center OverviewFile Control Center Menu Bar FeaturesCommunications ToolsControl Center Menu Options Consumables General Guidelines Printing a MarkerSend marker/plot files Loading Paper on the FlexJet E Loading Paper on the StudioJetFlexJet E only Installing the Take-up Shaft2H+ FlexJet E Feeding PaperPositioning the Pinchwheels Tape Paper to theTake-up ShaftPositioning the pinchwheels Insert Front Dancer BarInsert Rear Dancer Bar2H+ FJE Models Only Pausing a Marker PlotSet an Origin Sending Plot FilesRemoving Markers from the Take-up Shaft Canceling a Marker PlotManually freeing the take-up shaft Manually Freeing Take-up ShaftReattach Paper To the Take-up Shaft Automatically Freeing the Take-Up ShaftPrinting to the Floor Cleaning the Platen and Traverse Cleaning the Drive ShaftSize Calibration Cleaning the Support BlocksPrepare the Printer See the Operation chapter Use the Control Center to Gather the Calibration Data Click on Done when finished Routine MaintenanceEnter the Calibration Data Prepare the Printer Cartridge CalibrationClick on Done when finished Motion Adjust Carriage Scan AlignmentFrame Gap Paper Scan Alignment Automatic Cleaning Procedure Cartridge Maintenance and HandlingCheck Cartridges Soft, fiberless, and moistened with deionized water Manual Cleaning ProcedureOpen the latch for the first cartridge and remove it Print Cartridge Storage Update the Firmware Reset Calibration Values Media Tracking General TroubleshootingLine Quality Printing QualitySerial Communication Troubleshooting Keypad Error CodesPrinter does not complete the marker Cause Common IssuesQuick Start Guide to level Regular or intermittent paper tearing Cause FlexJet E Models only This page intentionally left blank Getting Help Service & SupportYour Comments Are Requested Customer Service700 A.M. 500 P.M. U.S. Pacific Time End Notes Before you contact Support…This booklet is available from FCC WantsYou to KnowGlossary Panel See Frame Glossary This page intentionally left blank Arrow keys ix, 23, 24, 25, 37, 42, 44 Clean ix, 24, 33, 41, 46Calibration 27, 42-46, 49 Design software 15, 17, 19, 24, 28, 36, 51, 52, 54, 57, 61 Baud rate 18, 19, 25, 27, 28, 44, 52DM/PL 15, 19, 20 File formats 15, 19, 20 Feed shaft x, 30, 31, 35, 42, 55, 63EPS 27 PLT 27 PLX 27 IndexSet origin 24, 36, 37, 42, 44, 54, 56 Stalls xii, 29Media 15, 16, 51 Origin 16, 21, 24, 36, 37, 42, 44, 53, 54, 56Power switch xi, xiv, 21 Power cord xiv, 18, 21, 41Platen xi, xii, xiii, 33, 41, 55, 56 Frame 16, 28, 54Stop mode 23, 24, 25, 29, 37, 50 Service Station ix, xii, 21, 24, 33, 36, 46, 48, 50, 53Sensor xii, 25 Serial port xi, xiv, 15, 17, 18, 19, 25, 52Unroll v, 23, 25, 32, 37, 39, 50 Traverse xii, 41USB xi Index