HP StudioJet, FlexJet E manual Service & Support, Getting Help

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Service & Support

Ioline has many years of experience working with designers, graders and marker makers. Feel free to contact us if you have questions—or to share information.

Getting Help

Ioline is committed to providing the highest quality service and sup- port to its customers. If you need assistance with an Ioline FlexJet E or StudioJet printer, a number of resources are available:

1.First, refer to this User Guide for answers to your specific ques- tions.

2.Many detailed troubleshooting and repair issues are listed in the FlexJet E & StudioJet Printers Service Manual, available upon request from Ioline Customer Service.

3.Consult the support section of the Ioline Web site: www.ioline. com. FlexJet E and StudioJet printer users must have a User Name and Password to log into the site. Please contact Ioline customer service to set up your free account.

4.For additional assistance, contact your local dealer or Ioline Customer Service. Contact information is listed under Customer Service in this chapter.

Any warranty servicing of this product not specifically described in this manual must be authorized in writing by Ioline Customer Service. You may obtain service by calling or faxing Ioline Customer Service. The technicians will help you determine the nature of the problem. If factory repair is necessary, you will receive a RMA (Re- turn Material Authorization). Please gather the information indicat- ed on the next page before contacting Ioline or your dealer.

1.When returning a machine, carefully package the equipment in its original container or packaging equivalent. You may purchase shipping containers from Ioline by contacting Ioline Customer Service. Ioline is not responsible for any damage due to inadequate or improper packaging.

2.Carefully wrap and secure all items in the shipping container to

CHAPTER 6

End Notes

Hint

FlexJet E & StudioJet printers service manuals, technical bul- letins, software updates and other information is available to FlexJet E & StudioJet printer owners on www.ioline.com.Access is free. Just contact Ioline Customer Service at support@ioline.com to set up a User Name and Pass- word.

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Contents User Guide User Notice Ioline Flexjet E Printers Table of Contents Routine Maintenance Glossary Index Page Page Safety & Cautions Visual Reference Guide KM N AB C D E F Getting Started ChapterIoline FlexJet E User Guide How The Ioline FlexJet E and StudioJet printers WorkUnpacking the Printer Printer AssemblyAssembling the Stand Attaching the Printer to the StandSerial Configuration Cable ConnectionsCOM Port Software Setup Options Other Serial Port SettingsInstallation Baud RateCAD Installing FlexPlot and the Control Center Power OnThis page intentionally left blank Start/Stop Keypad ControlsClean QualitySet Origin Special Key Combinations Variety of settings are adjustable to fit specific needs Changing System SettingsControl Center OverviewFile Control Center Menu Bar FeaturesCommunications ToolsControl Center Menu Options Consumables Printing a Marker General GuidelinesSend marker/plot files Loading Paper on the FlexJet E Loading Paper on the StudioJetFlexJet E only Installing the Take-up Shaft2H+ FlexJet E Feeding PaperPositioning the Pinchwheels Tape Paper to theTake-up ShaftPositioning the pinchwheels Insert Front Dancer BarInsert Rear Dancer Bar2H+ FJE Models Only Pausing a Marker PlotSet an Origin Sending Plot FilesRemoving Markers from the Take-up Shaft Canceling a Marker PlotManually freeing the take-up shaft Manually Freeing Take-up ShaftReattach Paper To the Take-up Shaft Automatically Freeing the Take-Up ShaftPrinting to the Floor Cleaning the Platen and Traverse Cleaning the Drive ShaftCleaning the Support Blocks Size CalibrationPrepare the Printer See the Operation chapter Click on Done when finished Routine Maintenance Use the Control Center to Gather the Calibration DataEnter the Calibration Data Prepare the Printer Cartridge CalibrationMotion Adjust Carriage Scan Alignment Click on Done when finishedFrame Gap Paper Scan Alignment Cartridge Maintenance and Handling Automatic Cleaning ProcedureCheck Cartridges Manual Cleaning Procedure Soft, fiberless, and moistened with deionized waterOpen the latch for the first cartridge and remove it Print Cartridge Storage Update the Firmware Reset Calibration Values Media Tracking General TroubleshootingPrinting Quality Line QualitySerial Communication Troubleshooting Keypad Error CodesPrinter does not complete the marker Cause Common IssuesQuick Start Guide to level Regular or intermittent paper tearing Cause FlexJet E Models only This page intentionally left blank Getting Help Service & SupportCustomer Service Your Comments Are Requested700 A.M. 500 P.M. U.S. Pacific Time End Notes Before you contact Support…This booklet is available from FCC WantsYou to KnowGlossary Panel See Frame Glossary This page intentionally left blank Clean ix, 24, 33, 41, 46 Arrow keys ix, 23, 24, 25, 37, 42, 44Calibration 27, 42-46, 49 Baud rate 18, 19, 25, 27, 28, 44, 52 Design software 15, 17, 19, 24, 28, 36, 51, 52, 54, 57, 61DM/PL 15, 19, 20 File formats 15, 19, 20 Feed shaft x, 30, 31, 35, 42, 55, 63EPS 27 PLT 27 PLX 27 IndexSet origin 24, 36, 37, 42, 44, 54, 56 Stalls xii, 29Media 15, 16, 51 Origin 16, 21, 24, 36, 37, 42, 44, 53, 54, 56Power switch xi, xiv, 21 Power cord xiv, 18, 21, 41Platen xi, xii, xiii, 33, 41, 55, 56 Frame 16, 28, 54Stop mode 23, 24, 25, 29, 37, 50 Service Station ix, xii, 21, 24, 33, 36, 46, 48, 50, 53Sensor xii, 25 Serial port xi, xiv, 15, 17, 18, 19, 25, 52Traverse xii, 41 Unroll v, 23, 25, 32, 37, 39, 50USB xi Index