HP FlexJet E, StudioJet manual Regular or intermittent paper tearing Cause

56 Ioline FlexJet E User Guide

Regular or intermittent paper tearing.

Cause:

1.Front dancer bar is not installed. (FlexJet E models only.)

2.Paper gets “yanked” by the machine during take up.

3.Paper is improperly loaded.

4.Paper buckles when plotting to floor.

5.Paper roll damaged.

6.Paper not loaded correctly.

7.Platen not level.

8.Outdated firmware does not advance paper at startup.

9.Pinchwheels press on a drive shaft bearing.

Solution:

1.Install front or rear dancer bar.

2.Remove slack from paper roll before pressing Set Origin.

3.Reload paper and verify that it is in alignment.

4.Clear paper path.

5.Inspect the feed paper roll. Dropping the paper roll on an end can wrinkle the edge which can catch the carriage and cause a tear.

6.Correct paper loading is vital. Follow the steps in the Operation chapter to reset paper align- ment. Make sure the front silver dancer bar is BELOW the front optical sensor before plotting.

7.Make sure the distance between the print heads and platen sur- face is the same at both the right and left side of the printer.Adjust the platen levelers as described in the FlexJet E Printer or StudioJet Quick Start Guide.

8.Use the Control Center to check the firmware version and ensure it is 324 or greater.

9.With power off, raise the pinchwheels and align them with the white driveshaft markers on the traverse.