HP Pro K5400, K5300 manual To check printhead health, To print the print quality diagnostic

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3.Clean the printheads. For more information, see To clean the printheads.

4.Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads.

CAUTION: HP is not responsible for damage to the device that results from modifying the printheads.

This section covers the following printhead maintenance tasks:

To check printhead health

To print the print quality diagnostic page

To align the printheads

To calibrate the linefeed

To clean the printheads

To clean the printhead contacts manually

To replace the printheads

To check printhead health

Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead.

Self-Test Diagnostic Page: Print the self-test diagnostic page on a clean sheet of white paper, and check the printhead health section. For more information, see Understand the self-test diagnostic page.

Embedded Web server: Open the embedded Web server. For more information, see To open the embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane.

Toolbox (Windows): Open the Toolbox. For more information, see To open the Toolbox. Click the Information tab, and then click Printhead Health.

To print the print quality diagnostic page

Use the print quality diagnostic page to diagnose issues affecting the print quality. This will help you decide whether to run any maintenance services to improve the print quality of your printouts. You can also view the ink level information, and the printhead health status on the page.

Control panel: Press and hold (Power button), press (Cancel button) seven times, press (Resume button) two times, and release (Power button).

Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and then click Run Diagnostic.

Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel.

Maintain the printheads

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Regulatory information Device specificationsGet started Find other resources for the productResource Description Location Accessibility VisualResource Description Support Understand the device partsFront view MobilityCancel button Control panelBack view To install the duplexer Install the accessoriesInstall the duplexer Install TrayTo install Tray Turn on accessories in the print driverTo turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Other media Photo mediaUnderstand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps To configure the trays Change print settingsTo change default settings for all future jobs Windows To change settings Mac OSUse the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a To print on special or custom-sized media Windows Print on special and custom-sized mediaTo perform duplexing Windows To perform automatic duplexing Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To set a custom media sizeOpen the Paper Type/Quality panel Click Properties, Setup or PreferencesTo print a borderless document Windows To print a borderless document Mac OSCancel a print job Manage the device Configure and manageMonitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Pages/buttons ContentsToolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panelHP Instant Support MyPrintMileage Understand the self-test diagnosticChapter To print the self-test diagnostic Understand the network configurationConfigure the device Windows To print the network configurationDirect connection To share the device on a locally shared network To connect the device before installing the softwareNetwork connection To install the device on a networkSelect Network Printer or Network Printer Server Configure the device Mac OSTo install the device software on client computers To install the printer driver using Add PrinterTo install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridgesDevice is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly All device lights are on or flashingDevice takes a long time to print Device does not accept printheadSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the document file Check the print settingsMeaningless characters print Ink is smearingWrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and whiteLines or dots are missing from text or graphics Check the graphics placementPrintout shows bleeding colors Colors do not line up properlySolve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Embedded Web server cannot be opened Solve device management problemsCheck the device Troubleshoot installation issuesHardware installation suggestions Check the device IP addressGeneral network troubleshooting Software installation suggestionsSolve network problems Verify installation preliminariesClear jams Problems connecting to a wired networkTo clear a jam Clear a jam in the deviceTips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media PrintheadsBefore you call Support and warrantyObtain electronic support Obtain HP telephone supportTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities System requirements Processor and memory specificationsNetwork protocol specifications Embedded Web server specificationsPrint resolution Electrical specifications Environmental specificationsShielded cables Regulatory informationFCC statement Other regulatory informationPower cord statement Declaration of conformity Reduction and elimination Power consumptionMaterial safety data sheets Recycling Environmental sustainability programProduct packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P
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