HP Pro K5400 Blank or partial page printed, Something on the page is missing or incorrect

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Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.

Blank or partial page printed

Check for empty ink cartridges

Check the control panel or the embedded Web server (see Embedded Web server) to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Understand the self-test diagnostic page) provide information about ink levels. If you are printing black text and a blank page prints, the black cartridge might be empty. For more information, see Replace the ink cartridges.

Check the printhead latch

Make sure the printhead latch is properly closed.

Check the printhead

•Make sure the printhead is inserted into its correct color-coded slot. For more information, see To replace the printheads.

•Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see Maintain the printheads.

Turn off the device after removing the printhead

Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

Check the media settings

•Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

•Make sure the page settings in the printer driver match the page size of media loaded in the tray.

Something on the page is missing or incorrect

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.

Solve printing problems

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Copyright information Safety informationTrademarks Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Regulatory information Device specificationsFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Front view Understand the device partsMobility SupportControl panel Cancel buttonBack view Install the duplexer Install the accessoriesInstall Tray To install the duplexerTo install Tray Turn on accessories in the print driverTo turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Other media Photo mediaTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS To configure the traysPrint on both sides duplexing Use the HP Solution Center WindowsGuidelines for printing on both sides of a To perform duplexing Windows Print on special and custom-sized mediaTo perform automatic duplexing Mac OS To print on special or custom-sized media WindowsTo print on special or custom-sized media Mac OS Print borderlessTo set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties, Setup or PreferencesTo print a borderless document Mac OS Open the Paper Type/Quality panelCancel a print job Manage the device Configure and manageMonitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Pages/buttons ContentsTo open the Toolbox Toolbox WindowsToolbox tabs To open the HP Printer Utility HP Printer Utility Mac OSHP Printer Utility panels HP Web Jetadmin software Network Printer Setup Utility Mac OSPrinter Settings panel To open the Network Printer Setup UtilityHP Instant Support MyPrintMileage Understand the self-test diagnosticChapter To print the self-test diagnostic Understand the network configurationTo print the network configuration Configure the device WindowsDirect connection To share the device on a locally shared network To connect the device before installing the softwareNetwork connection To install the device on a networkTo install the device software on client computers Configure the device Mac OSTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printing supplies Troubleshooting tips and resourcesStore ink cartridges Store printheadsDevice shuts down unexpectedly Solve printing problemsAll device lights are on or flashing Device is not responding nothing printsDevice takes a long time to print Device does not accept printheadSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Meaningless characters print Check the print settingsInk is smearing Check the document fileOutput is faded or dull colored Ink is not filling the text or graphics completelyColors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Check the graphics placementColors do not line up properly Lines or dots are missing from text or graphicsAnother paper-feed problem is occurring Solve paper-feed problemsOptional Tray 2 cannot be inserted Embedded Web server cannot be opened Solve device management problemsHardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the deviceSolve network problems Software installation suggestionsVerify installation preliminaries General network troubleshootingClear jams Problems connecting to a wired networkTo clear a jam Clear a jam in the deviceTips for avoiding jams Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Accessories HP supplies and accessoriesOrder printing supplies online SuppliesHP media PrintheadsObtain electronic support Support and warrantyObtain HP telephone support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities System requirements Processor and memory specificationsEmbedded Web server specifications Network protocol specificationsPrint resolution Electrical specifications Environmental specificationsFCC statement Regulatory informationOther regulatory information Shielded cablesPower cord statement Declaration of conformity Material safety data sheets Recycling Power consumptionEnvironmental sustainability program Reduction and eliminationPlastics Product packagingHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P

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