HP Pro K5400, K5300 manual Device does not accept printhead, Device takes a long time to print

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Chapter 5

Check the cable connections

•Make sure both ends of the network/USB cable are secure.

•If the device is connected to a network, check the following:

•Check the Link light on the back of the device.

•Make sure you are not using a phone cord to connect the device.

•The network hub, switch, or router is turned on and working properly.

Check the device setup for a network environment

Ensure the correct device driver and printer driver port are being used. For more information about network connections, see Configure the device (Windows), Configure the device (Mac OS), or the documentation provided by your network vendors.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the device, you might want to assign a static IP address to the device and re-enable the firewall.

Device does not accept printhead

Check the printhead latch

Make sure the printhead latch is properly closed.

Check the printhead

Make sure the printhead is inserted into its correct color-coded slot. For more information, see To replace the printheads.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see Maintain the printheads.

Turn off the device after removing the printhead

After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After the device has restarted, reinsert the printhead.

Device takes a long time to print

Check the system configuration

Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements.

56 Maintain and troubleshoot

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Device specifications Regulatory informationGet started Find other resources for the productResource Description Location Accessibility VisualResource Description Understand the device parts Front viewMobility SupportCancel button Control panelBack view Install the accessories Install the duplexerInstall Tray To install the duplexerTurn on accessories in the print driver To install TrayTo turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Photo media Other mediaUnderstand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Change print settings To change default settings for all future jobs WindowsTo change settings Mac OS To configure the traysUse the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a Print on special and custom-sized media To perform duplexing WindowsTo perform automatic duplexing Mac OS To print on special or custom-sized media WindowsPrint borderless To print on special or custom-sized media Mac OSTo set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menuClick Properties, Setup or Preferences To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panelCancel a print job Configure and manage Manage the deviceAdminister the device Monitor the deviceUse device management tools Embedded Web serverPages/buttons Contents To open the embedded Web serverToolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels Network Printer Setup Utility Mac OS HP Web Jetadmin softwarePrinter Settings panel To open the Network Printer Setup UtilityHP Instant Support Understand the self-test diagnostic MyPrintMileageChapter Understand the network configuration To print the self-test diagnosticConfigure the device Windows To print the network configurationDirect connection To connect the device before installing the software To share the device on a locally shared networkTo install the device on a network Network connectionConfigure the device Mac OS To install the device software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerTo install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Troubleshooting tips and resources Store printing suppliesStore ink cartridges Store printheadsSolve printing problems Device shuts down unexpectedlyAll device lights are on or flashing Device is not responding nothing printsDevice does not accept printhead Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the print settings Meaningless characters printInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printingCheck the graphics placement Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphicsSolve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Solve device management problems Embedded Web server cannot be openedTroubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the deviceSoftware installation suggestions Solve network problemsVerify installation preliminaries General network troubleshootingProblems connecting to a wired network Clear jamsClear a jam in the device To clear a jamTips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action HP supplies and accessories AccessoriesOrder printing supplies online SuppliesPrintheads HP mediaSupport and warranty Obtain electronic supportObtain HP telephone support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsPrint resolution Environmental specifications Electrical specificationsRegulatory information FCC statementOther regulatory information Shielded cablesPower cord statement Declaration of conformity Power consumption Material safety data sheets RecyclingEnvironmental sustainability program Reduction and eliminationProduct packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P

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